Data Entry Customer Service

RF

RAINEL FLORIAN

********@*****.*** 786-***-**** Miami, FL 33127

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Multi-Line Phone Systems

Data Gathering

Phone and Email Etiquette

Issue Escalation

Invoicing and Billing

Computer Skills

Customer Service

Filing and Data Archiving

Meticulous Attention to Detail

Decision Making

Time Management

Multitasking and Prioritization

Data Entry

Microsoft Office

Schedule Management

Account Information Review

Live chat support

Walmart Remote

Resolution Coordinator III

07/2023 - Current

Answered, screened and processed high volume of calls, emails, and chats with call management system and web-based communications. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Coordinated with other supervisors, combining group efforts to achieve goals.

Conducted a thorough investigation on accounts that showed potential suspicious activity.

Used multiple data sources to derive end-to-end fraud performance metrics.

Made recommendations for closing accounts and performed associated follow-up.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

FirstService Residential Miami, FL

Property Management Assistant /Front

Desk Associate

02/2021 - 07/2023

Answered phone calls and emails to respond to customer inquiries and transferred calls to appropriate staff members.

Cultivated professional relationships with guests, improving customer retention through coordinated service.

Trained newly hired employees on front desk procedures and business operations.

Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.

Summary

Skills

Experience

Drove integrity of accounting information by recording, verifying and processing accounts payable and accounts receivable transactions according to standard protocol.

Maintained important files, running reports, developed spreadsheets and delivered updates on occupancy and revenue.

Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Verified outdated data and implemented necessary changes to records. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Responded to customer issues to provide immediate resolution and improve retention.

Coordinated appointments, meetings and conferences. Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times. William H. Turner Technical Arts High School Miami, FL High School Diploma

05/2019

Education and Training

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