Customer Service Microsoft Office
Resume:
Corielle Thomas
I am proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. I have experience using these programs to create and edit documents, spreadsheets, presentations, and emails. I am also familiar with using Microsoft Office to track and manage data, create presentations, and communicate with colleagues.In Word, I am able to create and edit documents of all types, including letters, reports, and presentations. I am proficient in using the various formatting tools, such as fonts, styles, and tables, to create professional-looking documents. I am also able to use Word\'s advanced features, such as mail merge and macros, to automate tasks and create more complex documents.In Excel, I am able to create and edit spreadsheets of all types, including financial statements, budgets, and forecasts. I am proficient in using the various functions and formulas to calculate data, create charts and graphs, and analyze data. I am also able to use Excel\'s advanced features, such as pivot tables and macros, to perform more complex data analysis.In PowerPoint, I am able to create and edit presentations of all types, including slide decks, presentations, and training materials. I am proficient in using the various design tools, such as themes, layouts, and images, to create visually appealing presentations. I am also able to use PowerPoint\'s advanced features, such as animations and transitions, to create more engaging presentations.In Outlook, I am able to manage my email, calendar, and contacts. I am proficient in using the various features of Outlook to stay organized and communicate with colleagues. I am also able to use Outlook
\'s advanced features, such as rules and tasks, to automate tasks and manage my time more effectively.I am confident that my Microsoft Office skills would be an asset to any Supply Chain Manager position. I am a highly skilled and experienced user of Microsoft Office Suite, and I am confident that I can use these skills to help any organization achieve its goals.
Kansas City, KS 66102
************@*****.***
I am seeking placement with a company that offers opportunity for advancement and stability. I have six years of
customer service experience and go above and beyond to make a difference with every customer interaction.
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
T-Mobile Customer Service Representative
T-Mobile-Kansas City, MO
December 2020 to June 2024
Retention department,account services inbound outbound CSR - Customer Service Representative
Spring Venture Group-Kansas City, MO
October 2023 to February 2024
Home Health Aide
Rose lands-Kansas City, MO
May 2016 to April 2022
I took care of my grandmother for 5 years but I had to go through a company. Human Resources Specialist
Humana-Kansas City, MO
January 2020 to December 2020
handling high volume calls regarding website healthcare plans,insurance Boys and Girls Club
Boys & Girls Clubs of America-Kansas City, MO
January 2016 to November 2020
• Provide direct supervision and lead a group of children in the program.
• Ensure the safety and well-being of participants by; knowing participant locations at all times, making participants aware of and enforcing appropriate safety regulations and procedures, applying appropriate behavior management techniques, and maintaining all program equipment and facilities.
• Implement group activity plan; preparing materials, activities, and environments
• Consistently demonstrate positive interaction with all children; talk to them and treat them with dignity and respect. Help children to develop a positive self-esteem and sense of self-worth
• Adhere to all processes, procedures, rules
Dispatcher/Customer Service Representative
RAILCREW XPRESS-Lenexa, KS
June 2016 to January 2020
Dispatching drivers on different trips from multiple railroad companies. Contacting railroads to find conductors and crew members. Calling hubs to get exact location of pick up and drop offs with exact times that driver arrived. Also build trip from the railroad companies. General Manager
Riverside Nursing Home-Riverside, MO
February 2018 to August 2019
Material Handler
Manpower-Kansas City, MO
January 2016 to March 2017
Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. ... Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product. Documents product shipment by recording units shipped. Customer Service Representative reviewer
US Bank-Overland Park, KS
March 2014 to 2016
Responsibilities
Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.
Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.
Effectively utilizing system applications to achieve desired outcome. Documenting required information via system applications. Retaining product and process knowledge.
Customer Care Representative
Ups Call Center-Overland Park, KS
2011 to 2014
• Handle Human Resource inbound calls from Ups employees
• Approve/ deny insurance claims and renewing insurance
• Answering customers concerns professionally and efficiently
• Routing Calls to appropriate departments for the insurance claims Customer Care/Sales Representative
Sprint-Olathe, KS
2010 to 2011
• Handle inbound calls for client AT&T/U-Verse
• Routing Calls to appropriate departments
• Answering customers concerns professionally and efficiently
• Making follow up calls on accounts when necessary
• Using consultative sales skills to educate the customer on competitive pricing information and assist the adding services to their account.
Customer Service Representative-Internship
Twelfth Street Heritage-Kansas City, MO
2007 to 2009
• Assist customers with home purchasing paperwork
• Answering calls, filling out paperwork, data entry duties
• Assist CEO with all major job duties
Education
High School Diploma in Criminal Justice
Missouri Western State University - Saint Joseph, MO 2009 to 2009
Skills
• Human Resources
• Payroll
• Negotiation
• Pricing
• Purchasing
• Materials Handling
• Software troubleshooting
• Windows
• Salesforce
• Workday
• Underwriting
• Help desk
• Remote access software
• VPN
• ServiceNow
• SCCM
• Active Directory
• Medical coding
• Security
• Customer service
• Live chat
• Epic
• Help desk
• Windows
• Heavy lifting
• Social listening
• Negotiation
• Relationship management
• Remote access software
• Software troubleshooting
• Automotive diagnostics
• ServiceNow
• Working with people with disabilities
• Telehealth
• Serving
• Retail sales
• Addiction counseling
• Discharge planning
• Patient assessment
• Crisis management
• Social work
• VPN
• CRM software
• Active Directory
• Zendesk
• SCCM
• Sales
• Property leasing
• Fair Housing regulations
• Data entry
• Organizational skills
• Phone etiquette
• Communication skills
• Conflict management
• Administrative experience
• Microsoft Office
• Upselling
• Underwriting
• Cold calling
• Inside sales
• Outbound sales
• Customer relationship management
• Banking
• Hospitality
• Direct sales
• Outside sales
• Insurance sales
• Telemarketing
• Pricing
• Marketing
• Salesforce
• B2B sales
• English
• Behavioral health
• Addiction counseling
Certifications and Licenses
Forklift Certification
Driver's License
Licensed Clinical Social Worker
LPC
Class E
Air Brake Endorsement
QMHP Certification
CPR Certification
Non-CDL Class C
ASE Certification
ASE Parts Specialist Certification
Assessments
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Case management & social work — Proficient
February 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Protecting patient privacy — Proficient
May 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Warehouse safety — Proficient
August 2022
Using safe practices in a warehouse setting
Full results: Proficient
Call center customer service — Completed
March 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Medical receptionist skills — Completed
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Completed
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Completed
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Completed
August 2020
Identifying and resolving common customer issues
Full results: Completed
Home health aide skills — Proficient
February 2024
Providing care to patients in a home setting
Full results: Proficient
Customer focus & orientation — Completed
March 2022
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Medical billing — Completed
March 2022
Understanding the procedures and forms used for medical billing Full results: Completed
Attention to detail — Completed
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Scheduling — Completed
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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