Mortgage Loan Customer Service
Resume:
Tyri Spencer
Braselton, Ga 30517 ***********@*****.***
Objective
To broaden my knowledge and skills by establishing long term employment in a friendly environment helping to service others.
Experience
Lead bartender/lead server
Buffalo Wild Wings
April 2023- May 2024-(Maternity leave)
Metairie, LA
Training and Mentorship- Guiding new customer service representatives on policies, procedures, and best practices.
Collecting customer feedback to help improve quality and services.
Performance Metrics- Meet or exceed performance targets related to customer satisfaction, response time, and issue resolution.
Handling customer complaints and resolving issues efficiently to ensure customer satisfaction.
Working with sales, technical support, and other departments to address customer needs effectively.
Mortgage Loan Closer (Remote) March 2021- April 2023
HomePoint Financial
Ann Arbor, MI
•Review loan files and title commitments to ensure loans are ready to close
•Acting as an intermediary between all parties involved in mortgage loan transactions
•Prepare final documentation and mortgage-closing packages for conventional, government and home-equity loans
•Ensured compliance with company policies and regulatory requirements while completing loans accurately and efficiently
Mortgage Loan Funder/ Managerial assistant
June 2019- March 2021
Equity Prime Mortgage
Atlanta, GA
•Ensure precise and successful completion of wires to title
•Review and verify that loan funding packages are completed accurately and efficiently
•Works with closers and funders on the wires outstanding report, and funded not received report
•Communicate effectively and professionally with management, peers, and customers both within the organization and
externally with vendors
●Maintaining files, documents, and records, as well as preparing reports.
●Serving as a point of contact between the manager and other staff members, clients, and external parties.
●Maintaining confidentiality of sensitive information and handling it with discretion.
●Assisting in project management by coordinating tasks, monitoring progress, and preparing project-related documents.
●Handling emails, phone calls, and other forms of communication on behalf of the manager.
Inbound Processer/Inbound Stower
May 2018-June 2019
Amazon
Braselton, GA
•Assisted with all warehouse tasks as need such as the physical inventory process
•Cleaned and maintained the warehouse in compliance with OSHA safety standards
•Guaranteed products were produced on time and good quality to achieve production requirements
•Inspected items for damages, then scanned and stowed to ensure virtual and physical locations are accurate to prevent inventory overages or shortages
Provision on Demand Supervisor
August 2015- May 2018
Aramark -The University of Toledo
Toledo, OH
•Assured customer satisfaction by resolving customer inquiries and complaints
•Created weekly schedules based on hourly budget, forecasted sales and workflow
•Organized workflow and ensured that employees understand their duties and delegated tasks
•Rigorously follows OSHA and Health board codes, submitted physical inventory count reports and performance reports
Skills and area of expertise
•Microsoft Office (Excel, Word) •Encompass Software
•Exceptional Verbal and Written Communication •POS System
•Problem Solving •Data Entry
•Time Management •Excellent Customer Service
•Detailed Oriented •Code of Conduct and Ethics
•Organizational •Multitasking
•Teamwork •Goal Oriented
•Leadership •Supervisor
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