Customer Service Machine Operator
Resume:
Kevin Wallen
***** *.*. ****** ****, Houston, Texas 77068 Email: ***************@*****.***
Objective
To obtain a challenging position that will allow me to utilize my skills and training to its fullest capacity.
Education
·Saint Andrew Technical School – Kingston, Jamaica 1991-1994
Work Experience
Wallen Home Remodeling
Owner
June 2023- to Present
Spectrum – San Antonio, Texas
Field II Technician
May 2022- to June 2023
Install, maintain, and repair cable television systems, including wiring, amplifiers, receivers, converters and other related equipment
Troubleshoot customer service issues in a timely manner to ensure customer satisfaction
Perform preventative maintenance on all equipment as needed
Read and interpret technical diagrams and schematics
Install new services for customers, including digital video records (DVRs), high-definition televisions and internet access
Test signal levels and adjust accordingly to optimize performance
Provide training and support to customers regarding the use of their equipment
Maintain accurate records of work performed, including parts used, time spent, and additional notes
Respond to emergency calls after hours when necessary
Follow safety protocols at all times while working potentially hazardous materials
Adhere to company policies and procedures
Participate in continuing education to stay up-to-date on industry trends and best practices
Texas Curb Cut – San Antonio, Texas
Machine Operator
February 2018 to January 2021
Core drilling and concrete cutting
Bolts drill stand to base, mounts drill motor on stand, and levels drill by turning screws at base of drill, using wrench
Connects equipment to electrical outlet, and attaches water hose which supplies coolant for drill
Attaches diamond tipped core drill to drill rod, and fastens rod in machine, using wrench and other hand tools
Observes pressure gauge to maintain specified pressure on drill bit crank
Airton Heating & Air Condition – San Antonio, Texas
Startup Technician
June 2015 to September 2017
Service heating, air conditioning, ventilation equipment and other products, following all safety rules and manufacturer specifications
Identify, wire, and start-up complete residential systems
Troubleshoot, recommend, and resolve/repair all issues to keep equipment functioning properly
May perform start-ups, testing & recording results for each system during start-up to ensure the system is functioning properly
Perform proper inspection of system and inform dispatch/customer of any outstanding concerns
Explain each service and repair performed to dispatch/customer
Directly coordinate with office for day-to-day work schedule
Facilitate orders for all parts required for appointments and ensure preparedness for the day of service
Transport parts, materials and tools to the job site and provide proper accounting of assigned items
Debrief all service(s) provided with dispatch/customer after each service call with respective documentation
Inspection of area for cleanliness after job completion
Maintain company vehicle, ensuring cleanliness and organization, both inside and out
Abide by all company standards of performance and code of ethics
Maintaining a courteous demeanor with all customers and associates
Ensure all foot ware has protective floor savers while working in client home
Provide excellent customer service
Complete paperwork in a neat, accurate, thorough and timely manner
Follow safety policies and procedure
Skills
Ability to communicate clearly and effectively
Problem solver
Detail- oriented
Tech savvy
Adaptable
Results- Driven
Reference:
Keith Crable
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