General Manager Human Resources

MP

OBJECTIVE

Natural leader with exceptional supervisory, communication and organizational abilities is pursuing the OKC Station, General Manager position.

SKILLS

I am a natural leader who likes to work from the ground up, learning as much as possible about each position, so that I am able to be multifunctional for the best of our team. I believe in being proactive to solve problems that may arise which will help us create an exceptional guest experience and build brand loyalty all while achieving organizational goals.

G. MATTHEW PAQUETTE

EXPERIENCE

SHIFT MANAGER • PIEDMONT AIRLINES • APR.2021-PRESENT

Works together with supervisors, ramp agents, customer service representatives, AA managers and maintenance staff to sustainably deliver exceptional guest care while running a safe, efficient, and on time ground handling operation.

SUPERVISOR/RAMP AGENT • PIEDMONT AIRLINES • APR.2018-PRESENT

Works with ramp agents, and other AA staff to ensure both above and below the wing operations are completed safely and on time.

GENERAL MANAGER • AMERICAN GOLF CORP • FEB 2005- OCT 2016

In charge of the day-to-day operations of an 18-hole golf club which included ground maintenance, food and beverage and guest services. Oversaw 40 plus employees in all aspects of the club. Responsible for corporate budget goals, strategic marketing, sales, human resources, staff training, scheduling and ensuring corporate goals were met with annual sales revenue of 1.3 million.

OPERATIONS MANAGER/INTERIM GM • AMERICAN GOLF CORP • SEPT 1997- FEB 2005

Responsible for the daily operations of 18-hole golf resort which included planning, marketing, sales, budgets, human resources, training, and community engagement activities.

ASST. CLUB MANAGER • SOUTHERN HILLS COUNTRY CLUB • MAY 1993- AUG 1997

Accountable for club house operations for an elite private country club. The position included banquets, and all food and beverage need as well as leading staff to meet the needs of high demanding membership and ensuring the satisfaction in all areas. Annual budgets, sales goals and revenue numbers were met and exceeded. Assisted with multiple PGA Golf and US Open Tournaments. Responsible to ensure all aspects of these high-profile events ran efficiently and effectively.

MILITARY

NON-COMMISSION OFFICER • USMC • JUNE 1989- JUNE 1995

Served in active duty for the US Marine Corp and in Operation Desert Storm.

EDUCATION

BACHELORS OF SCIENCE • 1996 • ORAL ROBERTS UNIVERSITY

Business Management

AIRLINE TRAINING

Physical Search, Cargo Training

Forklift Training, Cargo

Monitor & Challenge Instructor

Cabin Appearance Instructor

Ramp NOTOC Class

CWA Contract Training

Leadership Training: I & II

Deicing Instructor Qualification

Certified in all Ramp Duties

Ramp Specifics

OSHA Certification

Operations Certification Class

Brake Ride Certification for Regional Aircraft

Triple T-Tow Certification

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