Customer Service Merchandise Stocker

Daniel Ortiz

209-***-**** ************@*****.*** Merced, CA 95301

PROFESSIONAL SUMMARY

Experienced merchandise stocker with a proven track record of maintaining accurate inventory records and providing excellent customer service. Proficient in warehouse navigation, lifting techniques, and equipment monitoring. Possesses a positive attitude, strong communication skills, and a willingness to learn and improve performance. SKILLS

Loading and unloading Lifting Techniques Warehouse Navigation Willing to Learn Positive Attitude Customer Service Friendly and Personable Customer Assistance Warehouse Safety Punctual and Reliable Clear Communication Customer Relationships Cleaning procedures Flexible Schedule Product Organization Product restocking Truck unloading Equipment monitoring Performance Improvement Storage Management

EXPERIENCE

MERCHANDISE STOCKER, Atwater, CA

Juan's crew members, February 2021-Present

• Maintained accurate records of damaged goods returned from customers for reimbursement purposes.

• Performed regular cycle counts of inventory items to ensure accuracy of information on hand records.

• Verified pricing accuracy by comparing prices on tags to those listed in computer systems.

• Transported heavy equipment safely throughout the store floor.

• Assisted customers with product selection and locating hard-to-find items as needed.

• Maintained a clean, orderly, and safe work area at all times.

• Provided support during peak sales periods by working extended hours as needed.

• Utilized excellent customer service skills when interacting with shoppers and colleagues alike.

• Developed strong organizational skills in order to properly manage the store's product supply.

• Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.

• Provided assistance to customers with locating items.

• Maintained a clean and orderly work environment.

• Complied with all company policies and procedures.

• Built product displays to attract attention to sale and promotional items.

• Disposed of damaged or defective items.

• Cleaned display cases, shelves, and aisles.

• Examined and inspected stock items for wear and defects, reported any damage to supervisors.

• Received and counted stock items to record data manually or on computer.

• Packed customer purchases in bags or cartons.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Built and maintained positive working relationships with co-workers.

• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

• Provided excellent customer service by greeting customers and offering assistance.

• Helped restock shelves when necessary to maintain an organized display area.

• Developed strong customer service skills by providing efficient and accurate service.

• Managed large amounts of cash accurately during busy hours in a fast-paced environment.

• Provided efficient and courteous service to customers.

• Developed strong customer relationships to support satisfaction and loyalty.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Utilized problem solving skills to effectively handle difficult situations.

• Assisted with training and mentoring new team members.

• Greeted and informed customers of products, fostering positive store experiences.

• Enforced store safety and cleanliness standards, reducing hazards.

• Supported other departments within the store by providing assistance when needed.

• Provided customers with product information and responded to inquiries courteously and promptly.

• Resolved and de-escalated issues to address customer concerns.

• Kept up-to-date on new products, services, promotions, and pricing structures.

• Followed safety standards for handling hazardous materials such as chemicals or cleaning products.

• Identified fraudulent activities such as counterfeit currency or stolen credit cards.

• Developed and maintained a positive working relationship with customers.

• Helped customers locate merchandise and answered questions about products.

• Followed all safety protocols while handling money.

• Assisted with closing duties such as counting money and reconciling receipts. CERTIFICATIONS

• Literacy stamp (bilingual certificate) • Valid driver license LANGUAGES

Spanish

Native

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