Customer Service Senior Executive

*** ********* **, ******, **, ***** •

*************@******.*** • 323-***-****

MEGAN GALVAS

Senior Executive

PROFESSIONAL SUMMARY

Senior Executive with over two decades of extensive expertise in hospitality management and event coordination, as well as insurance and financial advising, driven by a passion for embracing our shared humanity. Has a successful track record for introducing and implementing innovative, customized concepts that align with ever-changing client needs and support the motivations that drive company growth, while fostering a positive attitude that unites all members of a team. Demonstrates strong leadership skills in customer service, conflict resolution, crisis management, trauma psychology treatments, humanitarian assistance services, and office administration, forming long-term bonds and partnerships with clients, vendors, aid-seekers, and stakeholders alike. Committed to delivering high-quality work through meticulous attention to detail and a desire to not just meet, but exceed, expectations in simplistic and diverse environments. EMPLOYMENT HISTORY

SENIOR EVENT COORDINATOR May 2014 - Present

Idlewilder Events Los Angeles, CA

HOSTESS/COCKTAIL SERVER/BARTENDER/DAY MANAGER May 2006 - Jul 2012 Cat & Fiddle Restaurant and Pub Hollywood, CA

• Deminstrated versatility in orchestrating smooth operations in high-volume restaurant, balancing hosting, serving, and management duties to ensure exceptional customer experiences in an internationally-renowned British pub, off of Hollywood’s infamous Sunset Strip.

• Assumed Assistant Manager role for 4 months, presiding over cash management, staff scheduling, and operational adjustments, while supervising compliance with financial procedures and high standards of service.

• Responsible for taking and overseeing reservations/private parties. Coordinated pre-event planning, party placement, personal seating, overall timing, and the designating of servers and staff.

• Greeted all incoming customers.

• Frequently cocktailed drinks, due to overflow from the bar and servers.

• Designed, prepared, maintained, and assembled daily restaurant specials’ page inserts for the Lunch/Dinner menus, reviewed daily specials with all staff, and ensured each menu contained the up-to-date specials insert.

• In charge of special orders & deliveries of takeout orders and retail purchases.

• Counted, handled, exchanged, & documented cash bank, when acting as shift manager.

• Maintained the overall synergy between the pace and atmosphere of the establishment.

• Fostered teamwork, striving for excellence with seamless service during peak hours and/or special events.

• Updated and adjusted POS system entries, monitored retail inventory, and verified employee time logs, minimizing errors and waste.

• Maintained meticulous inventory control and menu management, streamlining takeout and retail processes, improving order accuracy and customer experience. Developed evolving strategies to handle high-volume periods efficiently. PERSONAL/COMMERCIAL LINES INSURANCE MANAGER 2003 - 2006 Alexander Eddy Insurance & Financial Services, Inc Los Angeles, CA

• Licensed as a Fire and Casualty Agent/Broker, handling both commercial and personal insurance lines’ policies.

• In charge of New Business sales, as well as oversight of general customer service and clients’ policy amendments and inquiries.

Lead diverse client events, ensuring seamless execution and strong client satisfaction. Collaborate with vendors for cohesive delivery, enhancing client experiences. Manage logistics meticulously, ensuring budget adherence and smooth coordination. Develop innovative concepts aligned with client needs, driving growth. Anticipate trends to exceed expectations, fostering long-term partnerships. Foster strong partnerships with vendors and stakeholders. Coordinate seamlessly to create memorable celebratory occasions. Fostered team cohesion across diverse roles, adeptly handling reservations, event planning, and staff coordination to deliver impeccable services and experiences.

• Small office, heavy workload, and heavy inbound/outbound call volume.

• Highly knowledgeable and experienced in all facets of Data Entry.

• Managed overall efficiency of office duties, including training, supervising, and aiding all company staff with variety of in- house operations.

• Orchestrated streamlining of operations by training and managing multiple personal assistants.

• Was lead agent in charge of Personal lines of insurance, as well as Business/Commercial lines policies for highly affluent, very demanding clients, whose policies insured everything from private assets to complex business ventures.

• Ensured smooth execution of various in-house processes and client services.

• Applied comprehensive knowledge as a California-licensed Agent/Broker, analyzing complex client needs to provide tailored insurance solutions.

SALES REPRESENTATIVE 2003

Olympia Business Supply Burbank, CA

PROFESSOR'S ASSISTANT 2003

University of Redlands Redlands, CA

DELIVERY DRIVER 2002

Pizza Inn Flower Mound, TX

SALES ASSOCIATE 2001

Vans Shoes Grapevine, TX

Drove new business sales while overseeing customer service, policy amendments, and inquiries, significantly improving client satisfaction and retention.

Conducted outbound sales calls, boosting client base and enhancing sales skills. Drove sales growth through strategic outbound calls, expanding client base for packing and shipping supplies. Developed strong customer relationships, boosting repeat business. Exceeded sales targets by implementing targeted outreach strategies. Identified key market segments, resulting in increased revenue for small supply provider.

Fostered strong partnerships with shipping industry clients, understanding unique needs to provide tailored supply solutions. Contributed to team success through knowledge sharing. Maintained meticulous records of client interactions and sales data, enabling data-driven decision-making. Optimized inventory management based on sales trends analysis. Served as Assistant to Professor Of Psychology, Dr. Allen, through University’s Work-Study program. Aided Dr. Allen in reviewing research projects, data analysis, and literature submissions. Further developed advanced critical thinking and academic writing skills.

Supported Dr. Allen by coordinating class study sessions, managing student appointments, and facilitating plans for group discussions. Enhanced a wide array of communication abilities Maintained meticulous records of research findings, organized academic resources, and ensured accuracy in documentation. Improved upon organizational skills.

Proposed creative solutions for streamlining administrative tasks, resulting in more efficient workflow. Heightened efficiency of problem-solving aptitude.

Managed timely pizza deliveries.

Optimized delivery routes, reducing average delivery time and improving customer feedback scores for prompt service. Multitasked as an in-store server, as well as managed the in-store frozen dessert station, where interactions enhanced customer enthusiasm and operational efficiency.

Seamlessly transitioned between delivery and in-store roles, supporting the whole team during peak hours and ensuring smooth operations.

Maintained accurate order records and cash handling, contributing to error-free transactions and balanced end-of-shift reports.

Energized sales at high-traffic Vans Shoes store in Grapevine Mills Mall. Served diverse clientele, boosting customer satisfaction, iincreasing retention, and driving revenue growth Heavy volume retail outlet was located inside the expansive Grapevine Mills Mall, frequented by large numbers of both locals and tourists, due to its proximity to Dallas-Fort Worth International Airport Maximized sales performance in the bustling mall environment. Implemented effective strategies to manage high customer volume and increase conversion rates.

Maintained meticulous product knowledge and inventory management in the fast-paced setting. Ensured optimal stock levels to meet customer demand.

Fostered close teamwork to handle peak shopping periods efficiently. Shared product insights, ensuring cohesive customer service approaches across diverse shopper demographics. EDUCATION

BACHELOR OF SCIENCE IN PSYCHOLOGY IN APPLIED BEHAVIOR ANALYSIS Jul 2024 - Present Purdue University Global West Lafayette, Indiana

ASSOCIATE OF ARTS IN SOCIAL & BEHAVIORAL SCIENCES Sep 2011 - Jun 2017 Santa Monica College Santa Monica, CA

UNDERGRADUATE STUDIES IN PSYCHOLOGY Jan 2003 - Jul 2003 University of Redlands Redlands, CA

UNDERGRADUATE STUDIES IN PSYCHOLOGY Aug 2002 - Dec 2002 North Central Texas College Corinth, TX

HIGH SCHOOL DIPLOMA Aug 1998 - Jun 2002

Edward S. Marcus High School Flower Mound, TX

SKILLS

Event Coordination (Expert), Customer Service (Expert), Hospitality Management (Expert), Insurance Management (Expert), Sales (Experienced), Data Entry (Expert), Office Management (Expert), Public Speaking (Experienced), Conflict Resolution (Expert), Technology Proficiency(Experienced), Negotiation (Experienced), Communication (Expert), Fast Learning (Expert), Spanish (Basic) (Experienced), Analytical Thinking (Expert), Creative Problem Solving (Expert), Team Leadership (Expert), Project Management (Skillful), Risk Assessment (Experienced), Business Development (Skillful), Crisis Management (Expert).

LANGUAGES

English (Native), Spanish (Highly proficient).

ADDITIONAL INFORMATION

COMPUTER SKILLS

Mac Operating Systems • Android Operating Systems • Microsoft Windows • Microsoft Office 365 • Adobe Photoshop • Pro Tools • Final Cut • Logic Pro • Restaurant Management POS Systems • Cellular iOS applications • LAN Computer Networking • Linux • Python • Help Desk Services • Technical Support LICENSES & CERTIFICATIONS

Driver's License - Class C

Fire & Casualty Insurance Agent/Broker License

COURSES

AN INTRODUCTION TO HUMAN RIGHTS Jun 2024

Amnesty International

INTRODUCTION TO HUMAN RIGHTS ADVOCACY Jun 2024

Amnesty International

WRITE FOR RIGHTS Jun 2024

Amnesty International

PSYCHOLOGICAL FIRST AID Jul 2024

Johns Hopkins University

DATA SCIENCE ORIENTATION Jul 2024

IBM Cognitive Class

Current GPA= 3.7

Pursuing a behavioral psychology career focused on treating trauma disorders suffered by victims of humanitarian crises Graduated top 15% in class of nearly 1,000 peers.

Enrolled in all Advanced Placement courses, resulting in college credits after final testing. Acted as member of numerous committees and clubs, including multiple Honor Societies.

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