Account Executive Data Entry
Resume:
DUWAN NELSON
CONTACT
Broken Arrow, OK *****
*****.********@*****.***
SKILLS
• Excellent communication skills
Problem-solving, decisionmaking,
& data analysis
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• Customer complaint resolution
• Strong telephone skills
Exceptional organizational &
planning skills
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• Inside sales experience
• MS Office suite & Adobe software
• Data entry & 10-key
• Recognized for attention to detail
• Effective Communication
• Problem-solving abilities
• Professionalism
• Interpersonal Skills
• Teamwork and Collaboration
• Decision making
• Upselling techniques
PROFESSIONAL SUMMARY
Highly adept Senior Account Executive with a track record of exceeding revenue goals at Dish Network by leveraging exceptional communication and problem-solving skills. Demonstrated expertise in customer complaint resolution and upselling, alongside proficiency in MS Office and Adobe software. Cultivated lasting customer partnerships and excelled in a competitive sales environment, showcasing professionalism and teamwork.
EXPERIENCE
Senior Account Executive, 11/2023 - Present
Dish Network - Tulsa, OK
Account Executive, 07/2017 - 11/2023
Dish Network - Tulsa, OK
Account Coordinator, 06/2016 - 12/2016
Enterprise Holdings - Tulsa, OK
Customer Scheduling Specialist, 08/2014 - 06/2016
Coca-Cola Refreshments - Tulsa, OK
Floor Technician, 08/2012 - 08/2014
Montereau - Tulsa, OK
Share pricing, service, and technology benefits with customers in order to retain their business.
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Developed and implemented successful sales strategies to exceed revenue goals.
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Established relationships with customer base to enhance long-term working partnerships.
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Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
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Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
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Monitored competitor trends and market shifts to maintain company relevance.
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Identified and resolved billing issues with sales and rentals, and reviewed and cleared account credits
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Reviewed the daily accounts receivables and followed up with customers to collect payment.
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Developed strong organizational and communication skills while coordinating accounts with multiple clients.
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Assisted customers with equipment purchases and made recommendations based on their needs, and advised sales staff of customer preferences
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• Addressed customer complaints to resolve sales and service issues. Inside Sales Representative, 07/2010 - 06/2012
Coca-Cola Refreshments - Tulsa, OK
Responsible for maintaining the cleanliness and orderliness of the interior and exterior of a luxury retirement community
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Operated industrial floor and carpet cleaning equipment, monitored and recommended needed property repairs, and performed other custodial duties.
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• Cleaned and buffed floors with buffers, burnishers and grinders. Exceeded monthly and annual sales and profitability goals of wholesale and manufacturer beverage sales to businesses and group customers
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Closely tracked quotes and delivery dates for customers and sales results for management.
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Built trust with clients by providing accurate information, timely follow- up and excellent customer service.
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EDUCATION
Completed coursework towards General Studies: 06/1987 Flint Central High School - Flint, MI
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