Customer Service Data Entry
Resume:
Lori Jordan
Lawton, OK *****
*************@*****.***
Work Experience
General Office Clerk II
Serco Group - Lawton, OK
April 2014 to November 2018
Specific responsibilities include, but are not limited to:- received shipments and supplies, inspect for damage, and check for correct quality and quantity.-Opens and distributes incoming mail and prepares mail- outs.- Posts information to agency records and modifies forms or records.-Receives, stores, and issues stock items.-Performs data entry and retrieval and performs arithmetical computations.-Makes copies of documents for record; may handle continuous photocopying assignments.-Performs related work as assigned.-
Receive coaching/feedback and implements/takes action to make changes as appropriate.-Adheres to service compliance requirements.
Posting Representative
Memorial Hospital - Lawton, OK
October 2013 to April 2014
Properly post payments and contractual adjustments. • Work credit balances and answer AR related questions.
• Resolve outstanding claims, both system generated worklist and ad hoc reports.
• Isolate carrier trends and resolve AR issues. • Identify credit balances and process balances for refunds and look up patient demographic info, also exposure to medicaid and medicare. Emergency Dispatch Operator
ADT - Irving, TX
May 2012 to July 2013
As an Alarm Dispatch Customer Service Specialist I'm responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. • Make outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activities while following standard operating procedures. • Initiate necessary action when irregular signals are received or trouble develops.
• Document all alarm activity and subscriber phone calls via PC and activity report.
• Assist customers via telephone with technical alarms questions and update restricted data such as phone numbers. • All calls handled within a call center environment. Mortgage Servicing Rep
Bank of America - Fort Worth, TX
September 2008 to May 2011
Assisted customers with questions or issues regarding their mortgages, payments, and home owner's insurance via phone and/or correspondence. Also responded to faxes and emails.
• Customer Service Representatives handled all queries and questions internally (branch) and external calls
(customers or vendors) regarding escrow related calls on the borrower's real estate loans. Theses calls ranged from origination through post and life-of-loan.
• Used the Equator Software System to initiate Short Sales, make offers to borrowers, document values, upload documents, prepare for closing and completion of sale.
• Understood and clearly explained Good Faith Documentation, Initial Escrow Analysis, Annual Escrow Analysis, property and insurance disbursement.
• Documented the servicing system in a clear and concise manner.
• Set-up or cancelled escrows for existing loans based on borrowers request or forced requirements. Hr Service Rep I
Citigroup - Irving, TX
November 2001 to February 2008
Documented payroll information into Peoplesoft software. • Utilized the ACD phone system in a Call Center
Environment, taking over 60 to 80 calls a day. Provided inquiry and problem resolution support to internal employees and outside vendors in HR Shared Service Center Environment. Resolved issues in an efficient and timely manner via inbound and outbound email, fax, and postal correspondence.
• Answered incoming employee calls and emails regarding benefits programs, payroll, and Human Resource company policies and procedures.
• Provided sick and vacation balance information, setup new hire drug testing, assisted with short term disability and payroll issues.
Customer Service Rep
Allstate Insurance - Irving, TX
May 1998 to November 2000
Received inbound calls from insurance agents and customers.
• Setup quotes and ran MVR reports.
• Verified policy information and resolved discrepancies.
• Documented computer system
• Call center environment, handled over 75 calls a day. Education
High School Diploma
Eisenhower Senior High School - Lawton, OK
Skills
• Escrow
• PeopleSoft
• Mortgage Servicing
• Tax Experience
• Cash handling
• Cleaning
• Banking
• Clerical experience
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