Customer Service Key Holder
Resume:
Patricia Tomasik
***** * ***** ****** ******, Surprise, AZ 85388
Cell 810-***-**** Email *********@*****.***
Objective:
To secure a stable position within your company, in which my skills and experience may be effectively utilized towards advancement, growth and the profitability of your group. Skills & Certifications Soft Skills
CDL Computer Skills Courteous Outgoing CB Experience Clean Driving Record Dedicated Positive Bus Training Microsoft Office Friendly Follow Directions 21 Years Transportation Experience Meet Expectations Customer Service Computer Skills Microsoft Office/ Google Apps Education
DAVISON HIGH SCHOOL– Davison, MI 1970
ROSS MEDICAL SCHOOL - FLINT, MI 1985
Professional Experience
Central State Community Services Richfield Township, MI 1985 – 1994 Assistant Supervisor of Group Home of The Mentally Handicapped Payroll Supervise 6 Employees
Set Up Schooling for The Residents Accounting
Mass Transportation Authority Flint, MI 09/1990-08/1998 Transit Driver & Maintenance Department
Customer Service Transport Public
After School Activities Key Holder
Fuel Buses Clean Buses Park Buses
Communicate With Public, Fellow Drivers and Base
Davison Community Schools Davison, MI 08/1998- 01/2012 1490 North Oak Road, 48423
School Bus Driver
Customer Service Transport Students After School Activities Key Holder Extracurricular Activities Communicate with Parents, Fellow Drivers and Base
Dysart Unified School District Surprise, AZ 03/2013- 01/2016 15802 N Parkview Place (at W Greenway Rd), Surprise, AZ 85374 School Bus Driver
Customer Service Transport Students After School Activities Key Holder Extracurricular Activities Communicate with Parents, Fellow Drivers and Base
Cancer Treatment Centers of America Goodyear, AZ 03/2016- 11/2018 14200 Celebrate Life Way, Goodyear, AZ 85338
Patient Transporter
Customer Service - Transport Patients To/From Appointments/Airport -Extracurricular Activities (Such as Sporting Events, Restaurants Etc.)
Alorica (AT&T) Phoenix, AZ 12/2018- 01/2020
20401 N 29th Ave #110, Phoenix, AZ 85027
Customer Service:
Customer Service - Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems - Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Insight Global Phoenix, AZ 11/10/2020-6/10/2021
2325 E Camelback Rd. Suite 800
Phoenix, Az 85016
Customer Service:
Customer Service- Scheduled appointments for people to get their Covid Vaccines, also gave information about Covid, made calls tracing people who tested positive for Covid and filled out survey for the State of Arizona, provide people who tested positive with resources. Maximus- Phoenix, AZ 09/13/2021-10/11/2022
2411 W Peoria Ave Phoenix, Az 85029
Customer Service: Health Insurance
Managing the customer complaint database
Learning and understanding offered insurance products. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products. Recommending available products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded. Typing up complaint reports.
References:
Tony Daughma Supervisor for Maximus - 602-***-**** TaMarcus Horton Supervisor for Dysart Unified Schools - 313-***-**** Erin Rhodes Supervisor for Insight Global - 623-***-****
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