Customer Service Specialist
Resume:
LORENA WILLS
Customer Service Specialist
PROFILE
Greetings! My name is Lorena Wills. I have been in the service industry for over 20 years. I enjoy building lasting relationships with new people and am interested in a position that has diversity as well as future growth.
I have approximately 10 years in sales and advertising, management and working with a large clientele base.
CONTACT
PHONE:
EMAIL:
*********@*****.***
HOBBIES
Cooking
Nail art
Spending time with my family
Traveling
EDUCATION
National College of Business, Lexington KY
2004 - 2008
Major: Business Management
Minor: Computer Technologies
Academic Award – Dean’s List
AA in Business Management
J&M Academy of Cosmetology, Frankfort KY
2009 - 2011 - [To]
Certificate of Cosmetology
WORK EXPERIENCE
Cracker Barrel, Nicholasville KY. Server, AGM, Retail
11/2014 – Current
Greet patrons with excellent customer service, enter meal orders, deliver to patrons and address any issues they may have.
Shift lead/ Manage staff schedules and floor positions.
Cashier in the retail shop.
Embassy Suites, Lexington KY. Customer Service/Lobby Server
11/2023 – Current
Greeting, seating and serving hotel guests while delivering a very pleasant experience. Accommodating guest requests and trouble shooting complaints.
Master Nail Technician. Multiple locations.
07/1998 – 12/2013
Contracted by private clientele to provide nail services which include but not limited to acrylics, manicures, pedicures, nail artwork and gel nails.
*References upon request.
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