Customer Service Representative
Resume:
Kathryn Stephanson
Fort Washington, MD 20744 T7
I am an experienced Customer Service Representative with over 25 years Sales/Customer Service experience. I have extensive oral and written communication skills, as well as strong analytical and organizational skills.
EXPERIENCE HIGHLIGHTS:
November 2016 – December 2022 PRODUCTIONS-PLUS the Talent Shop
Brand Ambassador
Brand Ambassador to promote the Nespresso brand in retail environments. Educate consumers about the Nespresso trilogy (coffee, machines and club membership), as well as driving sales. Demo machines and prepare all coffee recipes according to the Nespresso recipes and standards. Advise both prospects and club members on Nespresso and services. Responsible for meeting sales quotas, reporting demo’s and updating inventory. Lead potential and existing consumers to experience the Nespresso system as the best in cup quality portioned coffee.
March 2014 – May 2016 JCPENNEY’S HAIR SALON
Customer Service Specialist
Performs registration of clients, answer phones and handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines. Maintains and updates automated client records including lab data and release forms. Helps drive the client experience while maximizing sales potential of each client. Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking. Executes floor set activities, including replenishment, restocking, recovery and visual merchandising in the salon to ensure salon core standards.
November 2013 – January 2014 GAYLORD NATIONAL HARBOR
Special Events Attendant
Seasonal position working for the ICE event. Rotating from the Parka Room, the ICE tent, Greeter, Security, Crowd Control and ticket taker.
October 2005 – September 2016 THE BLUE RHYTHM BOYS
Booking Agent
Negotiate and book gigs for the Blue Rhythm Boys, a Washington, DC based rhythm and blues band.
June 2008 – May 2010 SOUTHERN SOLUTIONS, LLC
Telesales Executive/Account Manager
Establish and maintain personal and business accounts for customers of Southern Solutions. Provide ongoing customer service to clients. Work collaboratively with sales department to maintain and expand current accounts. Explore community resources to obtain new accounts. Facilitate participation in Chamber of Commerce events in order to obtain new leads and make additional business contacts. Regularly manage and update Southern Solutions’ Dealer Supply List. Create and regularly update contact information for customers. Sell supplies to customers and non-customers.
April 2004 – October 2005 GARBER TRAVEL
On-site Travel Consultant/Account Manager
Manage all facets of corporate travel arrangements for GTSI employees. Negotiated with Garber Travels preferred vendors to maintain the best arrangements and prices for GTSI employees. Provided ongoing customer service to GTSI employees.
March 2002 – March 2004 TQE TRAVEL SOLUTIONS
Senior Travel Consultant
Arranged travel reservations for the National Academy of Sciences’ employees and associates. Booked meetings and events for National Academy of Sciences.
JUNE 2000 – FEBRUARY 2002 WORLDTRAVEL/BTI
Travel Consultant
Processed travel arrangements for employees of the Department of Transportation. Managed client profiles to expedite the travel process for employees. Provided personal support for the Department of Transportation VIP’S.
EDUCATION
1976 - 1977 Prince George’s Community College
1970 – 1973 Friendly High School
TECHNOLOGY PROFICIENCY
Microsoft Word
Microsoft Works
Excel
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