L D Specialist Ii

DIANA JANE BEANE

**** ********* *****

Jacksonville, FL 32207

904-***-**** *********@***.*** https://www.linkedin.com/in/diana-beane-8a8a0525/

LEARNING AND DEVELOPMENT LEADER, FACILITATOR & DEISGNER

Energetic training and education leader with a passion for communication, coaching and employee development.

Excellent organizational skills and ability to direct complex training projects cross-functionality from concept to complete operational implementation

Dynamic, reliable and visionary leader and problem solver with a proven record to foster teams and relationships within the organization and with outside entities

PROFESSIONAL EXPERIENCE

IRIS HEALTHCARE – Jacksonville, FL November 2021 to present

Learning and Development Specialist II

Collaborate with other managers, leaders and specialists to perform their duties. Here are some of the leading roles of L&D managers:

Develop and implement training programs: L&D managers use their understanding of an organization's objectives and its departments to create an ideal training program for employees. The learning strategy depends on the stakeholders' expectations.

Embrace and implement different training styles: L&D managers understand that people have different learning abilities. Their duty is to embrace different training techniques, including e-learning, coaching, mentoring, classroom training and workshops.

Track budgets and negotiate contracts: L&D managers usually outsource training programs and personnel from third-party providers. Therefore, they operate according to their organizations' budgets. L&D managers negotiate the best deals to ensure they can work within the budget and deliver quality training programs.

Produce training materials: In this digital era, the most common training environment is e-learning. L&D managers often design and deliver online courses while considering how the material can apply to other training styles, such as workshops.

Assess and optimize development plans: L&D managers help employees maximize learning opportunities and optimize training programs.

Oversee and develop the HR team: Because L&D and HR departments focus on employee development, L&D managers supervise HR teams depending on the training program's goals.

STEP UP FOR STUDENTS – Jacksonville, FL January 2019 to present

OPD Learning and Development Specialist II

Leads the development and continuous improvement of a comprehensive training strategies ensuring strategic direction and alignment of training curriculum with business goals.

Collaborates with managers to develop their team members through career pathing in alignment with SUFS performance management strategy

Courses taught include Cognitive and Emotional Management, Management Training, and other skill competencies

Implements companywide learning methods including coaching, job-shadowing, online training, mentoring

Designs and delivers instructor led and eLearning courses and face to face workshops

Manages Totara based LMS including course scheduling, survey completion and education statistics

Assesses the success of development plans and helps employees maximize learning opportunities through level 1-4 evaluation

Support managers to develop team members through career pathing and coaching

Responsible for recruiting, hiring and supervision of OPD interns

WATSON REALTY CORPORATION – Jacksonville, FL February 2018 – May 2018

Digital Marketing Trainer (Contract Position)

Developed course materials, coordinated, and conducted large scale training programs throughout North Florida for implementation of highly customized Customer Relationship Management system

Designed and prepared educational aids and materials for both e-Learning and in-person facilitation

Assessed instructional effectiveness and summarized student evaluation reports, determining the impact of training on employee skills and the trainings effect on overall corporate goals

Documented best practices for subsequent implementations of CRM software

Provided instructional support for web sites and customer relationship management (CRM) systems

FLORIDA BLUE – Jacksonville, FL July 2017 – December 2017

Instructional Designer (Temporary Contract through Capital Staffing)

Collaborated with business units to define and design effective instructional strategies and learner assessments for multi component learning solutions using ADDIE methodology

Designed and developed knowledge and skill-based assessments in alignment with learning knowledge and performance-based objectives

LOANCARE, LLC – Jacksonville, FL January 2017 – July 2017

Senior Training Specialist

Facilitated new hire classes on company policies and procedures, mortgage relations and Mortgage Service Processing (MSP) systems in addition to soft-skill professional development courses

Monitored classroom performance and provided operational support to training participants and managers

Evaluated course materials based on participant’s performance and implemented instructional design updates as needed.

Identified and analyzed departmental training needs to address performance gaps and then created training materials to close agent skill gaps

BRENAU UNIVERSITY – Jacksonville, FL May 2015 – August 2016

Director of Corporate Relations (Contractor through Helix Education)

Developed new business partnerships for Brenau University’s Adult and Graduate Studies College

Created and managed leads database and partnerships through Salesforce.com

Increased university awareness within the business and military community through attendance at local community-based events throughout Northeast Florida and Southeast Georgia

Recruited associate level through master’s level students into AGS degree programs

ADT NATIONAL SALES CENTER – Jacksonville, FL October 2014 – May 2015

Training Manager

Facilitated three-week new hire training classes including selling techniques, systems, policies, and procedures

Researched, creatively designed, and implemented effective methods to educate, enhance and recognize performance of ADT National Sales Center employees

NEW MANAGEMENT SERVICES, LLC – Jacksonville FL July 2007 – November 2009

Call Center / Web Based Trainer (Contract Position – Consultant)

Managed the education services component of the New Management Services call center vendor migration

Facilitated stand up and web-based facilitation of customized credit score analysis application.

Updated and maintained all classroom material, QA analysis for customer service team, authored practice exercises in training database

CONVERGYS CORPORATION – Jacksonville, FL February 2003 – March 2007

Senior Training Manager

Led, trained, and mentored a team of instructional designers who created adult-focused classroom learning, facilitator materials and post-training follow up, using the ADDIE method, in support of the migration of a North American based shared-service center to Bangalore, India.

Created and managed the Call Calibration program, measuring customer service satisfaction and call quality for the Convergys Operations Team.

Managed and taught the implementation of the “MAGIC” Customer Service skills-based training in North America.

EDUCATION, TRAINING AND CERTIFICATIONS

Brenau University – Jacksonville, FL – Pursuing Master of Organizational Leadership

University of Massachusetts – Amherst, MA – Bachelor of Early Childhood Education

University of North Florida – Jacksonville, FL – Certificate of Instructional Design

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