Customer Service Accounts Payable
Resume:
Professional Experience
Performance Equine Associates
Equine Vet Tech - Manager
January 2022 – September 2024
o Conduct thorough examinations and treatments for patients at the hospital.
o Assist veterinarians during appointments and surgeries.
o Manage phone communications, schedule appointments, and process payments.
o Supervise a team of 15 technicians.
o Oversee processing and dispatch of external diagnostics; perform in-house lab work and blood tests, including СВС, chemistry panels, electrolytes, cultures, sensitivities, and fecal floats.
o Handle IRAP processing
oExpert in IM, IV, and Subcutaneous injections
oCapable of catheterizing patients
oThorough knowledge of a wide range of antibiotics, sedatives, NSAIDs, etc.
o Manage incoming calls, set appointments, and handle accounts receivable.
o Conduct checks and balances for all hospital-based accounts payable.
o Oversee patient care and assist with treatments.
o Participate in surgeries and veterinary appointments.
o Troubleshoot equipment issues and maintain hospital and travel equipment, including Turner mini C-arm, Sound radiography and ultrasound systems, BV Pulsera Fluoroscope, and endoscope systems.
o Manage controlled drugs
oManage inventory for the hospital
oMeet with drug reps on a regular basis to discuss promotions, rebates and new products.
o Train new technicians and handle disciplinary actions and write-ups.
o Draft health certificates and international paperwork, including international semen export papers, for veterinarian review and signatures.
o Possess knowledge in orthopedic and general surgeries, colic surgery, lameness, neonatal to geriatric care, endoscopy, reproduction, and radiography..
o Managing full-time and on- call technician schedules.
Cocktail Waitress/Bartender
Legends Hospitality
September 2020 - May 2022
Front Desk Associate
Best Western Pioneer Park Inn
September 2018 - November 2019
o Answered incoming calls with professionalism and courtesy.
o Handled payment processing and demonstrated problem-solving abilities in high-stress situations.
o Managed correspondence, including receiving and distributing mail and preparing outgoing mail.
o Monitored office supplies, placed orders, and maintained updated records.
o Managed office expenses, travel arrangements, and schedules.
o Maintained a professional and empathetic demeanor when addressing customer inquiries and concerns.
Customer Service Representative
Chewy, Dania Beach, FL
June 2016 - August 2017
o Responded promptly and efficiently to incoming calls, processed orders and returns, and addressed customer inquiries.
o Provided excellent service by troubleshooting issues and offering appropriate solutions.
o Managed multiple inquiries simultaneously using technological resources.
o Collaborated with cross-functional teams to fulfill customer requests.
o Trained customer service representatives and managed escalations.
Dispatcher - Customer Service
Aloha AC, Southwest Ranches, FL
January 2017 - August 2017
o Handled incoming calls and dispatched technicians effectively.
o Coordinated customer requirements with scheduling and managed paperwork.
o Closed the office, resolved customer issues, and maintained accurate records.
o Ensured clear communication between customers and technicians, and displayed patience when addressing difficult situations.
Camp Counselor
Various Camps
January 2014 - January 2015
o Ensured the safety and engagement of campers.
o Prepared horses for riding activities and assisted in cleaning the barn and setting up events.
Trail Guide
Bar-B Ranch, Davie, FL
January 2014 - January 2015
• Supervised campers, prepared horses for activities, and assisted with barn maintenance and event setup.
Education
•High School Diploma
Byron Nelson High School
•Certified Phlebotomist
Mid-America Technology Center
•16 hours of clinical rotation
Purcell Municipal Hospital
Skills
o Problem-solving and conflict resolution
oAdept at mastering new concepts
o Multitasking and time management
o Active listening and empathy
o Proficiency in Microsoft Office and various customer service platforms (phone, email, chat)
o Technical troubleshooting and service recovery
o Sales skills and data entry
o Ability to handle difficult customers and work in a fast-paced environment
o Flexibility for different shifts and accuracy in transaction handling
o Building rapport with customers and adherence to policies and procedures
o Conflict management and de-escalation
o Knowledge of industry regulations and compliance
Certifications
• Phlebotomy
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