Customer Service Accounts Receivable

Fred Sanders

** ********* ****, **********, *******. K8N 4Z3

C. 416-***-****.

STRENGTHS & ATTRIBUTES

Experience in Financial Industry Customer Service Excellence

Relationship Building Documentation Management

Workload Prioritization Confidentiality Assurance

Reports and Presentations Exceptional Organizer

EDUCATION

Honours Bachelor of Communication Studies

Bachelor of Sociology

University of Windsor, Ontario,

Rescue 7 Program, Emergency First Aid & CPR

PROFESSIONAL EXPERIENCE

Administration/Receptionist March 2007 - 2014

Kelly Services, Toronto, Ontario

Provide Reception and switchboard coverage, courier services, mail service, logging incoming accounts receivable cheques into accounting system with Sun New Network.

Kelly Services, Toronto, Ontario

Managed Customer Service office and set up Filing System and Archiving for the Warehouse. Lexmark Warehouse.

Arrangement of Appraisals at body shops, calling the insured and the appraiser in the National Appraisal Department with Aviva Insurance. Entering relevant data for the appraiser, body shop, claim representative and management using Autotex assignment program and Workflow program.

Archiving and Records Management. The logging of files and preparing of archiving materials and labelling for shipment at Chartis Insurance.

Call Center Assistant which involved problem solving for customers using LAN based operating systems and programs at IBM.

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Fred Sanders

14 Partridge Lane, Belleville, Ontario K8N 4z3

C. 416-***-****.

Photography and Lead Operator of a group of 1-5 people for the caption of student photos for the TTC Student Discount Cards with DataCard Corporation.

Administrative Services which involved mail services, security and office moves with the Bank of Montreal.

Office Team Services November 2006 – 2014

NeoPost

Customer Service Help Line Representative.

Position included fielding in-coming calls to help with postal machine inquiries, billing inquiries and machine updating of new rates for NeoPost Company.

Assistant Administrator in Marketing Department at Victaulic Corporation. Duties included the distribution of materials and Trade Show organization of materials.

Victolic

Coordinate with trade show handlers across Canada. Provide switchboard relief, greeting guests, mail room duties, logging of cheques for accounts receivable.

Fare Media Clerk at York Region Transit. Duties included cash and debit transactions, filling ticket and pass fare orders and corresponding tracking for accounting purposes.

TD Canada Trust 1989-2006

Responsibilities included: document preparation/creation, travel arrangements, calendar maintaining and organizing, payroll entries, office machine administration, stationary, set up/take down of program accesses for new/exiting employees, office/cubical and phone move preparation and follow-up, in-house and off-site meeting/banquette organizing, departmental social functions organization and hosting. Department bill payments, employee vacation and allotment tracking, purchase and set-up of cell phone/blackberry units, employee expense reports prepared and send for payment. Security Card monitoring, fire warden, health and safety correspondence and responsibilities. Proven ability in records management, generation of electronic and manual reports, and use of templates and generation of reports from rough copy.

Court Documents prepared: claims, garnishments, court and general legal correspondence. Visa Fraud analysis and tracking.

Data Entry for departments doing specific jobs and seasons as: RSP season, GIC Redemptions, Shared Cash, TD Insurance and Fraud departments.

GlobalMed 2015 – 2017

2021 - 2023

Factory Work in production and Assembly.

Cascades 2017-2019

Administration work with the Logistics, HR and Accounting departments.

COMPUTER PROFICIENCY

Microsoft Office (Word, Excel, Outlook, PowerPoint),

Internet Research, Lotus Notes, Term System, Cheque Draft System called “Clipper”

Autotex, Workflow

AFX, CIF and On-Line Access Systems, E-Time System

On-line Courier Systems, Mail Machinery.

COMMUNITY INVOLVEMENT

Altona Forest Stuartship Volunteer

Toronto Fall Round-Up (Fund Raising Weekend Events)

All levels of Government working the elections.

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