Customer Service Representative
Resume:
BRIA SMITH-ALLEN
Phone: 601-***-**** email: ***********@*****.***
OBJECTIVE: I am a detail-oriented and compassionate professional with extensive experience in customer service, clerical support, and healthcare settings. Seeking a position where I can leverage my diverse skill set to enhance operational efficiency and deliver exceptional service while contributing to the well-being of clients and the success of the organization.
Education
Nov. 2022-Aug. 2024
Jan. 2014- May 2019
Aug. 2009- May 2013
University of Phoenix, Arizona
Master’s of Healthcare Administration
Jackson State University, Mississippi
Healthcare Administration
Callaway High School
Professional Experience
Brightway Insurance
Jacksonville, FL
Customer Service Representative
(March 2022- Present)
Talent Bridge, Lash Group(temp agency) Charlotte, NC Benefit Verification Specialist (November 2021-February 2022)
Alorica Humble, Texas Customer Service Representative ( February 2020-November 2020)
Jackson Pediatrics Associates P.A., Ridgeland, Mississippi
Administrative Assistant
(December 2018- November 2019)
Facilities and Construction Management, Jackson, Mississippi
Receptionist (March 2014 – June2019)
Sam’s Club, Madison, Mississippi
Cashier (March 2016- April2018)
●Handles requests received from inbound phone calls from customers, agents, and third party vendors
●Proactively makes outbound calls with the purpose of providing service selling additional products/services
●Fulfills requesters’ needs, ensuring satisfaction
●Documents activities and follow-up in appropriate systems regularly and accurately
●Reports activity and outcomes to manager
●Listens to, and incorporates feedback
●Discuss and provides policy information to customers
●Make outbound calls to insurance companies
●The ability to work in a fast-paced environment.
●Ensures coverage by telephone, resolves any issues with coverage and escalates complicated issues to the supervisor.
●Document specifics for various payer plans including patient coverage, cost share, and access/provider options according to specific SOPs.
●Paying attention to detail.
●Respond to inbound calls from customers
●Responds to complaints and filing electronic claims for customers mobile device
●Process payments electronically
●Excellent communication skills.
●Thorough product knowledge
●Strong Multi-tasking skills
●Filing Charts and related correspondence in charts.
●Scheduling appointments.
●Answering multi-line telephones.
●Coordinate and prepare newborn folders to distribute to newborn patient
●Transmitted information or documents utilizing the computer, mail, or facsimile machine.
●Verify patient insurance and other administrative tasks as required.
●Performed administrative support tasks such as creating spreadsheets and other documents.
●Filed and maintained records.
●Transmitted information or documents to customers by computer, mail, or facsimile machine.
●Greeted persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
●Operate POS cash register, handling 100 transactions on average daily, while meeting or exceeding item-per-hour and scanning goals, while also balancing the drawer at the end of each shift.
●Maintain thorough knowledge of store merchandise, and responsible for upselling membership cards to Plus Membership.
●Follow company guidelines, policies and values, including its mission and vision to encourage associates to give the highest level of customer service.
●Maintained clean and orderly checkout areas and completed other general cleaning duties, such as sweeping floors and emptying trash cans.
Core Competencies
Computer Operations
Dependability, Customer service orientation, Organizational and planning skills, Administrative/Clerical tasks, CPR Certified, 20-44 License, Conflict Resolution, Property and Casualty Insurance, Critical Thinking, Written Communication, Data Entry, HIPAA
Microsoft Word, Excel, Power Point, Outlook
Contact this candidate