Customer Service Sales Associate

PROFILE SUMMARY

ALANCIA HILLIMAN

CUSTOMER SERVICE

CORE SKILLS &

COMPETENCES

**** *** **** ***** ******, NJ, 08859 908-***-**** ************@*****.*** Results-driven professional with extensive experience managing customer service functions and compiling and processing data to drive business goals and objectives. Skilled in managing inventory and maintaining records of customer payments, exchanges, and credits to enhance service delivery. Adept at projecting an approachable and professional image through personal demeanor and appearance. Proven success in maintaining an open line of communication with customers via phone, e-mail, chat, and/or in person. Recognized for driving levels of customer service by proactively resolving customers' complaints and ensuring satisfaction.

WORK EXPERIENCE

MAILROOM CLERK/ CUSTOMER SERVICE AUGUST 2022 – PRESENT Exela Technologies Bridgewater, NJ

• Facilitate seamless mail and package handling by efficiently picking up, processing, and delivering items to designated recipients.

• Monitor outgoing mail and packages and provide prompt updates on shipment status upon request from department leads.

• Execute shipping procedures precisely to ensure the timely and secure delivery of outgoing packages for accountability and traceability.

• Deliver exceptional customer service by promptly addressing telephone inquiries related to the mailroom.

SALES ASSOCIATE AUGUST 2014-MAY 2024

Kohl's Department Store Watchung, NJ

• Delivered excellent customer experience and operational expectations to enhance company growth and development.

• Implemented a new stocking system for all children's clothes, toys, and accessories on appropriate shelves.

• Built sales by prospecting for new clients, addressing and swiftly resolving individual customer issues in compliance with corporate company values.

• Maintained in-depth knowledge of sales and promotions, products and services, policies regarding payment and exchanges, and security practices.

• Provided recommendations to assist in identifying items to match the customer's needs and flagged mismatches and missing items for the department supervisor.

RETENTION SPECIALIST JUNE 2022-AUGUST 2022

Altice Optimum Piscataway, NJ

• Managed a high volume of calls from 20+ customers daily while providing save offers and promotions to retain customers.

• Responded promptly to inquiries in a manner that met high quality and performance standards.

• Earned a winning reputation for driving customer retention and productivity which increased productivity outcomes by 100%.

• Demonstratable knowledge of

computer usage, customer

support, and administrative

services such as word processing

with an excellent ability to convey

information efficiently and timely.

• Excellent telephone demeanor

with a firm grasp of record-keeping

and inventory management to

make recommendations regarding

clients and organizational visibility.

• Excel at resolving customers'

challenges with substantial plans,

systems, and process

improvements to increase

efficiency, customer satisfaction,

and expansion.

• Ability to perform efficient data

entry while maintaining

confidentiality and integrity of

reports discretely and

professionally.

• Committed to maintaining strategic

relationships with customers and

team members and solving

problems with diplomacy to

achieve win-win outcomes.

EXPERTISE

• Customer Relation & Retention

• Complaints Resolution

• Customer Service Orientation

• Documentation & Compliance

• File Management

• Strategic Planning

• Record Assessment

• Process Improvement

• Workflow Optimization

• Inventory Management

• Administrative Support

• Visual Merchandising

WORK EXPERIENCE

SALES ASSOCIATE OCTOBER 2009-MARCH 2012

McDonald’s General Hardware Store Queenstown, Georgetown, Guyana

• Identified prices of goods, services or admission and tabulated bills using calculators, cash registers, or optical price scanners.

• Maintained clean and orderly checkout areas and ensured money accuracy in cash drawers at the beginning of shifts.

• Processed merchandise returns and exchanges and issued receipts, refunds, credits, or changes due to customers.

• Organized merchandise displays to ensure strategic placement of products. and performed stock inventory.

• Demonstrated exceptional customer service by translating for Portuguese speaking customers and implementing strategies aligned with company objectives.

SALES ASSOCIATE JUNE 2009-SEPTEMBER 2009

Loja Kamalitto Queenstown, Georgetown, Guyana

• Cultivated excellent rapport with the store manager and ensured customer and client satisfaction through effective management of stores.

• Executed sales merchandising and relationship strategies to strengthen and increase the account base, sales, profitability, and long-term stability.

• Researched market flows to identify trends, forecast consumer needs, and develop strategic plans to exceed sales goals.

• Earned a reputation for displaying solid client relationships and effectively translating to Portuguese-speaking customers.

• Assisted customers with locating merchandise to fit their needs and monitored feedback to produce swift resolution and prevent customer churning. EDUCATION

GED PROGRAM

Plainfield Public Library Plainfield,

NJ

2017

HIGH SCHOOL DIPLOMA

East Ruimveldt Secondary School

Queenstown, Georgetown, Guyana

2001

CERTIFICATION

Embassy of the Federative Republic

of Brazil Translation of the

Portuguese Language Queenstown

Georgetown, Guyana November

2013

TECHNICAL SKILLS

Microsoft Office Suite

LANGUAGES

• English

• Portuguese

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