Customer Service Patient Access

ALICIA HERMAN

**** ******* ** #*** ****: 502-***-****

Shelbyville, KY 40065 ***************@*****.***

EDUCATION:

ATA COLLEGE, Louisville, KY May 2014

Diploma, Phlebotomy

ASCP Certification

CERTIFICATIONS AND QUALIFICATIONS:

• Strong Computer Skills

• Dependable

• Work well under pressure

• Work well with a team

• Excellent customer service skills

• Enthusiastic and quick learner

PROFESSIONAL EXPERIENCE:

Family Allergy and Asthma, Louisville, KY June 2018 - Present Patient Access Coordinator

● Front Desk-check in patients, verify demographics, collect copay

● Back Desk-check out patients, set up follow up appointments; answer voicemails, send mail packets to new patients; prepare testing sheets for next day appointments

● Call Center-answer phones, set up new and existing patient appointments; direct phone calls to correct departments; work on Faxes directing them to the correct departments; Set up appointments with us from another providers office Central State Hospital Louisville, KY

April 2016 - June 2016

Phlebotomist

● Drew daily labs on patients

● Processed tubes of blood to be sent out to be analyzed Catholic Health Initiatives, Louisville, KY February 2015 – October 2015 Phlebotomist University of Louisville Hospital

● Worked in the Emergency Room with Doctors and Nurses performing blood draws using the correct order of draw along with Blood Cultures

● Worked on the Floors drawing Inpatient laboratory blood draws and outpatient blood and urine samples.

● On outpatients entered Doctor Orders into system, before drawing blood or receiving urine samples

● . Processed blood and urine samples before delivering them to the correct laboratory department for testing.

MEDLABS November 2014 – January 2015

Traveling Phlebotomist

● Traveled to Nursing Homes to draw orders that in house Doctors may have left.

● Comforted patients after having to wake them from sleep

● Prepared patient for draw

● Performed Venipuncture on Patient to obtain sample.

● Returned to home office with Blood samples

● Prepared samples to be tested

American Red Cross, Louisville, KY June 2014 – October 2014 Collections Technician II

•

• Perform set up and tear down of Mobile Units

• Take donor health histories

• Perform venipuncture on donor

• Label all bags and sample tubes

Norton Medical Associates-Clarksville, Clarksville, IN March 2014 - May 2014 Phlebotomist Externship – 120 hours

• 100+ successful venipuncture sticks

• Followed order of draw

• Set up lab every morning

• Stocked and maintained sterile lab environment

• Experience with centrifuge, urine analyzer and CBC machine

• Labeled, packed, and prepared specimen to be sent to outside lab

• Experience with using ETS, Butterfly, and Capillary needles

• Experience running drug screen test on urine

Louisville Metro Police Records Department, Louisville, KY February 2005-Sept 2013 Clerk typist/Information Processing Tech 2005 to 2009 was office assistant to Records Manager

• Entered Payroll, ordered supplies, set up appointments

• Took notes in Manager/Supervisor meetings

• Set up work manuals for the Records Department

• 2009 to 2013 worked with Officers and Sergeants completing electronic reports correctly.

• Corrected or returned electronic reports to Officers for more information

• Entered paper arrest and attached them to the correct report

• Entered accident reports into the Kentucky State Police computer

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