Customer Service Restaurant Manager
Resume:
EDUCATION
WORK EXPERIENCE
PROFILE SUMMARY
MUHAMMAD ZAFAR IQBAL
Multi Unit Restaurant Manager
******@*****.*** +966*********/
Multi Unit Manager Bafakih & Dakkak Company (Subway Arabia Franchisee) Oversaw the performance of restaurants locations, including menu development, directions and comprehensive trainings to stimulate sales growth, control cost and maximize profit.
Provided leadership and supervision to management team to facilitate seamless operations including customer service, employee hiring, scheduling, food preparation, ordering, inventory control, payroll, sales budgeting, cash handling, loss prevention and community relations.
Handle employees’ relations. Maintain employees’ records. Attend and preside over meetings.
Ensure high customer and client satisfaction.
Operations Manager Roomi Foods Company (Subway Pakistan Franchisee) Provides leadership to managers and staff in the geographic area to ensure compliance with standards as set in the Operations Manual and applicable government regulations. Works with staff to achieve sale goals, by using available reports to identify opportunities. Ensures that correct operational procedures are followed and takes corrective action if necessary.
Coaches and trains managers, assistant managers and shift managers for Operational excellence, helps to develop new higher orientation programs and reward programs, monitors training processes to ensure quality training of employees. Support local and national marketing initiatives.
B.COM from Baha-ud-din Zakariya University Multan, Pakistan. F.SC (pre-med) from Board of Intermediate & Secondary Education Multan Pakistan. Matriculation (Science) from Board of Intermediate & Secondary Education Multan Pakistan. 2015 - 2024
2010 - 2015
www.linkedin.com/in/zafariqbal11
As a self-motivated and highly organized individual, my focus has always been to see each project work I undertake to an expected end. I am dedicated to excellence and believe in building my character based on integrity and trust. As a result, my ability to relate with people and meet mutual benefits has always been my main goal. I look forward to making a positive impact in your organization.
Leadership
Communication
Multi Tasking
Observation
Teamwork
Time Management
Decision Making
Business Valuation
Sales Promotion Officer Indus Pharma (Pvt) Ltd.
Maintaining and developing relationships with existing customers via meetings telephone calls and emails.
Acting as a contact between a company and its existing and potential market. Follow up to customers for build image between company and customers. Confer with clients to obtain and provide information when clients are agreed. Additions or changes, or to change beneficiaries by pplying the different techniques. Responsible for employer's profits and the visibility of its brand Sales Promotion Officer Brookes Pharmaceuticals (Pvt) Ltd. Designs, implements and oversees the strategy, policies and operating procedures surrounding the sale of a company's goods or services. Visiting potential customers to prospect for new business. Confer with clients to obtain and provide information when clients are agreed. Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
Additions or changes, or to change beneficiaries. Applying the different techniques. Front Office Cashier Holiday Inn Hotel Multan
Responsible to make sure that the customers are greeted with kind and respect. Responsible to check out quickly and talk to the customer to keep them occupied maybe bring some stuff from home to decorate your station to make the customer start a conversation.
Responsible for the making of bills for all departments. Responsible for cash handling. Reporting to Finance Manager & Front Office Manager. Responsible for updating data on daily basis.
Communication with all other departments while checking out. Collection Officer Askari Bank Ltd. (Consumer Banking) Follow up with customers for all outstanding payments and identify problematic email, phone or fax in order to achieve prompt cash collection. Making collection efforts on past due accounts.
Perform daily operational or admin duties of dept including daily reports and processing of accounts.
Perform other assigned assignments by managers or supervisors Progressive courtesy calling & fruitful visits of all pre-emblematic account. Maintaining monthly MIS on daily basis
English (Fluent)
Urdu (Fluent)
Arabic (Basics)
2008 - 2010
2007 - 2008
2003 - 2006
2001 - 2003
PROFESSIONAL SKILLS LANGUAGES
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