Customer Service Logistics Coordinator
Resume:
Charlyn Northam
Logistics Coordinator
PROFILE
Experienced Logistics coordinator with
20+ years of experience in dispatch and
customer service. Driven, ambitious, and
dedicated to managing operational
coordination to best serve customers
while maintaining the efficiency of
dispatching.
CONTACT
PHONE:
EMAIL:
**************@*****.***
SOFT SKILLS
Communication
Time Management
Teamwork
Critical Thinking
Forward Thinking
Troubleshooting
Adaptability
Versatility
HARD SKILLS
MS Office Suite
Customer Service
Data Entry
Freight & Carrier Dispatch
HVAC Dispatch
Purchase Orders
Management System
Inbound/Outbound Shipments
Freight Forwarders
Hazardous Materials
Logistics Operations & Support
Supply Chain Planning
BOL
Order Processing
Third-Party Logistics
Distribution Centers
FTL
Freight Rates
EDUCATION
High School Diploma
EXPERIENCE
Commercial HVAC Dispatch & Customer Service Rep
Proctor & Graves Service, April 2019 – September 2022
Scheduled, coordinated, and dispatched 18-20 HVAC technicians and electricians.
Maintained daily logs of work orders.
Purchase Order issuance.
Reception and customer service.
Coordinated calls with Operations Manager and planned daily and future assignments.
Residential & Commercial HVAC Dispatch
Maynard Select, October 2014 – March 2018
Dispatched for Residential and Commercial HVAC, including electrical and refrigeration.
Coordinated service and contract calls.
Manage job completion timing per contract standards.
Contract management.
Purchase Order issuance.
Reception and customer service.
Commissioned Agent
Tennessee Commercial Transportation, November 2004 – September 2014
Generated company revenue via sales for brokering truckload freights.
Performed bookkeeping duties.
Operational customer account management.
Managed rate negotiations between customers and brokers for freight movement.
V.P. of Operations
Intercon Systems, April 1991 – October 2004
Responsible for profit revenue generation.
Supervised daily operations and managed the brokerage division.
Managed and maintained client relations.
Assisted with operational development and implementation.
Managed negotiations for the most cost-effective rates.
Managed operations and communications between carries and customers for freight movement.
Maintained carrier data.
Managed billing and invoicing.
Assisted with the development and implementation of new operations for van and brokerage divisions.
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