Customer Service Financial Aid

Plamedie Nzeba

****************@*****.*** www.linkedin.com/in/plamedie-nzeba 214-***-**** Fort Worth, TX US Citizen

PROFESSIONAL SUMMARY

Recently graduate with a bachelor’s degree in business administration with a concentration in Health Care, eager to leverage excellent organizational, Leadership, and communication skills in an administrative role.

Proven ability to manage tasks efficiently, handle confidential information with discretion, facilitate smooth client interaction and office operations. Seeking an opportunity where I can apply my skills to support and enhance operational efficiency.

Skills: Office Administration Team Leadership Problem-Solving Time Management Proficient Communicator Familiar with Microphone word, power and Excel Great team player Effective Leadership Public Speaking

PROFESSIONAL EXPERIENCE

FH CANN: Representative – Financial Aid (Remote) Sept 2023 - Present

Serving as a Financial Aid Customer Representative, redirecting student inquiries about their aid and loans to appropriate resources or departments.

Managing existing and new loan applications and disbursements for current and former students, maintaining accurate records, and providing updates.

Assisting Students and parents in completing their financial aid applications, providing guidance and resolving any issues.

Premiere response: Customer Service Representative (Remote) March 2023 – June 2023

Provided exceptional customer service for diverse range of products, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Handled high-volume phone and email correspondence, while maintaining a high level of professionalism and efficiency.

Assisted customers with product information, order placement, returns, and troubleshooting, enhancing their overall experience.

Maintained detailed records of customer interactions, transactions, and feedback to help improve service quality.

Collaborated with different team members and different departments to ensure seamless resolution of customer issues and efficient service delivery.

Subway: Sandwich Artist Jan 2016 – Jan 2022

Provided New Employee orientation and trained new employees to be effective and efficient.

Prepared sandwiches according to customer specifications, ensuring accuracy and quality.

Ensured customer satisfaction by providing prompt and friendly service.

Operated the cash register and store system efficiently, handling transactions accurately and responsibly.

EDUCATION, COMMUNITY LEADERSHIP And Skills

Bachelor of Science in Business Administration – Southern New Hampshire University

Volunteer: Leading the Sunday school class for kids aged 0-5 at Resurrected Christ International Church, preparing them for the older kids class.

Languages: English (Bi-Lingual Proficiency) French (Native proficiency) Lingala (Native proficiency)

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