Customer Service Quality Control
Resume:
BW Bryant Wafer
Las Vegas, Nevada
*********@*****.***
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honest, hard work and positive attitude. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Work Experience Warehouse Worker
12/2023 to 02/2024
Image First
Las Vegas, Nevada
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Staged and sorted multiple types of products for loading. Preserved safe work environment by maintaining clean workstations in pallet area.
Followed established guidelines for picking orders accurately. Recognized defective material and reported issues to management. Monitored work area for cleanliness and functionality and removed obstacles for safety.
Ensured safety protocols were followed at all times while operating machinery. Marketing and Sales Manager
05/2019 to 01/2022
6nineteen
National City, California
Monitored competitor activity in order to gain competitive edge over them. Negotiated with vendors on behalf of the company to secure favorable terms for promotional materials.
Designed promotional materials such as flyers, brochures, catalogs, advertisements.
Created marketing campaigns to promote products, services, and brand awareness.
Oversaw budget allocation for all marketing initiatives in order to ensure cost effectiveness.
Developed and implemented strategies to increase customer satisfaction and sales
growth.
Resolved customer complaints regarding sales and service. Directed and coordinated products, services and sales activities. Supervised daily operations of the retail store, including staff scheduling, inventory.
Management and customer service.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Organized merchandise displays according to seasonal promotions or special events.
Handled cash register transactions accurately while providing excellent customer service.
Boosted company sales by developing and implementing strategic marketing approaches.
Ensured all safety protocols were followed at all times by staff members. Supervised cash drawer balances and deposits of store receipts. Conducted regular inventory counts throughout the year to maintain accurate records.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administrator
05/2020 to 08/2021
Combs & Sons Trucking
Las Vegas, Nevada
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Performed data entry into computer systems, ensured accuracy of all entered information.
Responded to customer inquiries via email or telephone in a polite and professional manner.
Prepared documents such as memos, letter, reports, spreadsheets and presentations using Microsoft Office applications. Processed invoices for payment, tracked payments received from vendors and clients.
Maintained records of deliveries, pickups, and other related information for customer service purposes.
Conducted regular inspections of vehicles for safety compliance before dispatching them out for trips.
Monitored driver progress, communicated delays or changes in routes, and updated customers with expected arrival times.
Communicated regularly with management regarding operational status updates.
Processed orders for pickup and delivery of goods according to customer requirements.
Coordinated and scheduled truck drivers to ensure timely delivery of goods. Checked paperwork prior to dispatching crew members to maintain accuracy. Sales Representative
03/2018 to 02/2020
Indoor Media
San Diego, California
Demonstrated excellent customer service skills when dealing with client inquiries.
Communicated product features, advantages, and benefits to customers. Followed prepared sales script to provide accurate information about products price, features, and benefits.
Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
Averaged 116 daily sales calls, above and beyond the 80 required daily calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed High call volume with tact and professionalism. Skills Storage Organization
Sales Presentations
Problem Solving
Order Preparation
Material Handling
Warehouse Organization
Warehouse Operations
Loading and Unloading
Self Motivated and Disciplined
Customer Needs Assessment
Employee Management
Issue Resolution
Customer Relations
Customer Relations
Industry Specific Software
Strategic Planning Expertise
Telephone Etiquette
Efficient Time Management
Vendor Relationship Management
Inventory Control
Payment Processing
Business Develpment
Product Sales
Order Processing
Upselling
Creative Direction
Marketing Planning
Team Leadership
Sales Tracking
Product Launches
Advertising Campaigns
Education Crawford High School
High school or equivalent
06/2008
Recording Connection Audio Institute
Associate
Music Education
06/2016
Contact this candidate