Customer Service Data Entry

BRITTANY MCCORKLE

*** ***** ** *** ** Mount Holly, NC 28120 704-***-**** ******************@*****.*** WWW: Bold Profile

Professional Summary

Adept at conflict resolution and customer service, demonstrated through a successful track record at Free Agent Electric. Skilled in Microsoft Excel and effective problem-solving, I consistently enhance customer loyalty and operational efficiency. My proactive approach and ability to maintain professionalism under pressure have been pivotal in achieving positive outcomes in high-stress situations.

Skills

• Customer Service

• Problem-solving abilities

• Active Listening

• Critical Thinking

• Data Entry

• Problem Resolution

• Call center experience

• Computer Proficiency

• Conflict Resolution

• Microsoft Excel

• Professional telephone demeanor

• Microsoft Outlook

• Follow-up skills

• Scheduling

• Documentation

Work History

Customer Service Representative 08/2021 to Current Free Agent Electric

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Truck Assembler 02/2017 to Current

Daimler

Consistently met daily production targets through efficient task prioritization and effective teamwork.

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Actively contributed towards fostering a positive work culture by consistently displaying professionalism, reliability, and strong work ethic principles in daily activities.

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Troubleshot mechanical issues during the assembly process, implementing timely solutions that minimized disruption to the production timeline.

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Supported cross-training initiatives among staff members which enabled seamless coverage during absenteeism occurrences while also promoting versatility skill sets development opportunities amongst employees.

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• Enhanced truck assembly efficiency by streamlining processes and optimizing workstations.

• Planned and paced work efficiently in order to meet daily, weekly, project, or production goals. Patient Attendant 01/2015 to 02/2017

A Better Day HomeCare

Improved patient comfort by consistently providing compassionate care and maintaining a clean, safe environment.

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Actively engaged in ongoing observation of patients'' mental/emotional status adjusting care approach accordingly for maximum support during recovery journey.

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Expedited response times from medical personnel during emergencies by swiftly notifying appropriate parties when crises arose.

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Served as a reliable point of contact for family members seeking updates on their loved ones'' conditions, fostering trust and open communication.

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Assisted in daily living activities such as bathing, dressing, grooming, feeding, and toileting for optimal patient comfort and hygiene.

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Material Handler/Forklift Operator 09/2014 to 01/2015 Bic Corporation

• Transported inventory items to appropriate locations.

• Packed items into appropriate containers for shipment. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

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• Kept storage areas organized, clean, and secure to fully protect company assets. Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

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• Increased productivity, utilizing forklifts and other material handling equipment effectively. PCA 01/2011 to 09/2014

Woodlawn Haven

• Assisted patients with daily living activities, promoting independence and wellbeing.

• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.

• Improved patient comfort by providing compassionate and attentive care. Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

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Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

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Operator Specialist 02/2007 to 01/2011

Metro One

Provided exemplary customer service when interacting with clients or vendors, ensuring their needs were met in a timely manner while upholding the company''s reputation for professionalism.

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• Upheld code of conduct and maintained professionalism in stressful situations. Developed strong working relationships with colleagues across departments, fostering a collaborative environment conducive to solving complex challenges together.

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Education

East Gaston HighSchool - Mount Holly, NC 06/2007

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