Program Manager Business

Ann Spahr

***** ** **** **

Redmond WA, *****

https://www.linkedin.com/in/annspahr

Summary

Accomplished Microsoft Project/Program Manager, and Consultant, with over 20 years of excellent Microsoft customer and partner experience. Effective cross-group collaboration skills; programming, content writing, editing, publishing, and validating within the Microsoft Corporate External and Legal Affairs (CELA) compliance standards, while streamlining internal processes. Results-driven, effective communicator with can-do attitude while managing multiple complex projects simultaneously, on-time, and within budget.

Technical Skills and Tools

Microsoft 365 (Word, Excel, Outlook, PowerPoint, Project, Teams, etc.), Microsoft OneNote, SharePoint, Visio/ Process Navigator, Yammer, Power BI, GitHub, Category Card Portal, DealPoint, MyOrder, RoleGuide, Microsoft Connect, Access, HeadTrax, MSSpace, Product Studio, Azure DevOps (ADO) Xbox Wiki Tool, InfoPath, Visual Studio, HTML, WikiCode, JavaScript, FrontPage, GoldMine CRM System Tool, AutoCAD, Partner Center Store Management Tool, ServiceNow Tool, Microsoft SQL Server, Movie Maker, Chat GPT-4, and Dun & Bradstreet (D&B) Third-Party Risk & Compliance Supplier Risk Manager (SRM) & Compliance Management tool.

Professional Experience

Microsoft Project Manager:

Microsoft Research AI: Microsoft Contract, Redmond, WA, 2022 - 2023

Managed day-to-day Business Operations and provided excellent internal support for Microsoft Research Redmond AI Labs cross-functional Groups of world-renowned researchers, scientists, and engineers utilizing the RaRCrew tool within the RaRCrew Teams Channels internal SharePoint site for Microsoft Research at Redmond (RaR) AI in Building 99, also housing the AI ‘living’ interface engaging project Ada.

Managed end-to-end new hire onboarding and off-boarding of Microsoft Research at Redmond full time employees (MSFTEs).

Managed and coordinated events, tracked hardware, reported, and validated the budget weekly POs in MyOrder, Power BI, and reported New Hire and Exit Reports to the Microsoft Research at Redmond AI Chief of Staff and Leadership Team.

Microsoft Project Manager:

Microsoft Xbox Gaming Ecosystem: Microsoft Contract, Redmond, WA, 2021

Managed North America Region Xbox Gaming Ecosystem Production Partner Managers (PPMs) Teams Business Operations (PPMBizOps) Azure DevOps (ADO) support alias for 3rd Party Business Operations and Xbox Gaming product. Validated, monitored, tracked, and followed up on outstanding incorrect data to ensure relevant trackers are in place and compliant.

Managed and supported North America PPM Team by validating Microsoft supplier compliance, managed product RevSKU, and Payee Data set up and configuration process within the Partner Center Store Management Tool. And managed Partner Center product financial set up, configuration, and tracked product royalty process flow and timeline for reporting Xbox Gaming and Microsoft Windows 3rd Party products daily status while ensuring and maintaining integrity and consistency.

Validated, edited, tracked, consolidated, updated, and migrated Azure DevOps (ADO) content and Power BI data from three separate internal data bases, coded via HTML, WikiCode, and JavaScript into Azure DevOps Xbox Wiki tool, an internal and external, on-premises and in the cloud-hosted build, and published partner facing Azure DevOps Xbox documentation formatted to bring together developers, project managers, and contributors, to design, develop, and build unique robust software.

Managed, collected, monitored, and documented 3rd Party suppliers financial health risk and compliance status, including validating MyOrder POs to the Senior Executive Management Leadership Team, and researched and pulled data status from the Dun & Bradstreet Third-Party Supplier Risk & Compliance Management tool to enhance Microsoft supplier relationships.

Microsoft Business Operations Project Manager:

Microsoft Services Digital Delivery; WW Support & Customer Success Program: Microsoft Contract, Redmond, WA, 2020

Managed day-to-day Business Operations Program across Digital Delivery and broader Enterprise Support internal teams.

Supported Digital Delivery Team with Monthly Budget management; provided insights to collect and evaluate success criteria and Key Performance Indicators (KPIs), allowing Digital Delivery Leadership Team and stakeholders to make cost effective decisions while entering, tracking, and validating Digital Delivery POs in MyOrder and in Microsoft Contracts.

Analyzed, documented, tracked, and validated the Financial Health criteria of Microsoft Preferred Suppliers in an excel spreadsheet with pertinent details obtained from Dun & Bradstreet Third-Party Supplier Risk & Compliance Management tool.

Managed, updated, and reported Digital Delivery Teams monthly headcount status from Team members email correspondence and compared, edited, validated, and synced headcount data in HeadTrax for reporting to the Leadership Team meetings.

Supported Chief of Staff Office (COS) of the Worldwide Support and Customer Success Programs (WWS&CSP) by creating an internal Teams site map, mapping document locations with most current version, adding Teams meeting details, action items, status, and mapping and syncing all content details from existing Teams site to the future internal Teams SharePoint site.

Microsoft Program Manager:

Microsoft Procurement Supplier Program: Microsoft Contract, Redmond, WA, 2019

Managed the Microsoft Procurement Supplier Program while covering for two Microsoft FTE Program Managers on leave.

Managed, analyzed, documented, tracked, and validated Financial Health criteria against the Microsoft Procurement internal Power BI stats of Microsoft Preferred Suppliers in an excel spreadsheet from autogenerated emails received daily from Microsoft Corporation files within the Dun & Bradstreet Third-Party Supplier Risk & Compliance Management tool.

Provided Microsoft Preferred Suppliers Financial Health risks reports to Leadership Team forecasting financial risk assessment.

Created a Preferred Suppliers Financial Health process flow in excel streamlining sensitive data for onboarding new hires.

Reviewed and approved Microsoft Preferred Suppliers Yammer access requests to communicate with and keep suppliers informed about changes, address concerns, and gather feedback, to ensure suppliers objectives are met in a timely manner.

Microsoft Program Manager:

Microsoft FastTrack Operations, Exchange Online: Microsoft Contract, Redmond, WA, 2018 – 2019

Managed FastTrack operational rhythm of the business; attended daily FastTrack for Exchange Online (EXO), Outlook Mobile (OM), and Office 365 ProPlus (OPP) Teams meetings for cross-group collaboration; set up meeting invites, prepared notes, and recordings, recorded and tracked meeting action items team list, and managed Teams meetings PowerPoint presentations.

Analyzed, edited, and streamlined content process for Monthly Engineering Reviews (MER), FastTrack Managers, and FastTrack SME’s, stored on Teams Channels for easy access. Assisted and reviewed SME’s training PowerPoint presentations for FastTrack Managers in the field. And collected EXO Customers Monthly Active Users (CSMAU) usage and consumption stats in the FastTrack Orchestration Portal (FTOP) tool and global insights for Power BI reporting and Monthly Engineering Reviews.

Prepared technical requirements documentation for self-serving end-to-end guidance planning and training FastTrack engineers and partners publications including process documents, Power BI reports, operational playbooks, and Visio workflow diagrams.

Microsoft Project Manager:

Microsoft Global Sales, Marketing, & Operations: Microsoft Contract, Redmond, WA, 2017

Supported Worldwide OEM Sales and marketing team manager with rhythm of the business (ROB) activities including scheduling and supporting Skype meetings, recording, distributing, and managing meeting notes, and tracked all logistics.

Tracked and uploaded ROB actions items into the CCG Insights Action Tracker tool and provided status to all stakeholders.

Microsoft Program Manager:

Microsoft Global Procurement Group: Microsoft Contract, Redmond, WA, 2015 – 2016

Managed the Microsoft Global Procurement Group (GPG) Hardware Buy Desk (HWBD) alias and monitored and tracked status and communication issues to all stakeholders for cross-group collaboration and final resolution against set timelines.

Supported Sr. Director of the GPG, met with Microsoft external partners, vendors, stakeholders, and the Microsoft IT Security Team on a weekly and monthly basis, and reported updates in Power BI, and status reports to the GPG Leadership Team.

Managed GPG Leadership reporting dashboards, tracked customer service requests, incidents and IT tasks, activities, and processes in the IT ServiceNow ticketing tool. Managed, tracked, and edited GPG Catalog Operations documentation in MyOrder and SharePoint Teams intranet sites.

Microsoft Process Release Program Manager:

Microsoft Security Response Center Team: Microsoft Contract, Redmond, WA, 2014

Provided excellent end-to-end Microsoft deployment support for the Microsoft Security Response Center Team IT Security customers and partners onboarding and deploying the MAPP Beta and Microsoft Interflow program released to assist the cybersecurity community of internal and external IT professionals in identifying and managing organizational risks.

Managed, edited, and assisted with the writings of classified IT documents, including Deployment and Process Guides for onboarding, and deploying internal and external security experts onto the Microsoft Active Protections Program (MAPP).

Attended, captured, distributed meeting minutes, whiteboard illustrations, and transcribed product video demos to team.

Signed-on contract with the US Department of Homeland Security (DHS) and assisted partners and Microsoft Global Security with the annual Microsoft and US Department of Homeland Security FIRST STIX/TAXII Technical Colloquium event.

Managed, updated, and recorded highly sensitive intelligence on Microsoft Security Connect site, SharePoint sites, GitHub, and tracked new Microsoft Security customer and partner contracts in DocuSign, DealPoint, Outlook, and on SharePoint sites.

Microsoft Document Manager:

Microsoft User Research Team: Microsoft Contract, Redmond, WA, 2013 – 2014

Managed, analyzed, wrote, and edited functional content and how-to guides, illustrations, and documents for Training and Workplace Manuals, including Microsoft Subject Matter Experts (SMEs) and Microsoft Xbox Games manuals for vendors.

Directed and lead successful Document Management weekly Microsoft User Research Team meetings to gather pertinent data, technical specs, and feedback needed for publishing Microsoft employee Training Reference and Workplace Manuals.

Microsoft Content Coordinator:

Microsoft Data Operations Management Organization Team: Microsoft Contract, Redmond, WA, 2012

Created and maintained daily content production schedule and goals while maintaining the quality control of content.

Edited Word documents and tracked changes and progress in Microsoft Access of 1000+ Volume Licensing Contract documents.

Reviewed, edited, updated, and produced documentation to include the new Microsoft Corporation logo.

Microsoft Project Manager:

Microsoft Commerce Operations Team: Microsoft Contract, Redmond, WA, 2012

Tracked and monitored global payment methods and procedures within country expansion program for team Web sites.

Managed and compiled Microsoft monthly Newsletters, meetings, agendas, captured and sent out meeting notes to team members while multi-tasking, tracking, and updating new documents to sync across Microsoft Teams and SharePoint sites.

Microsoft Procurement Specialist:

Microsoft Global Procurement Group: Microsoft Contract, Redmond, WA, 2011 – 2012

Managed Microsoft Vendor Program supplier onboarding and deploying the new procurement Category Card Portal.

Researched and reviewed CELA approved Microsoft Master Vendor Agreements (MMVAs), Addendums, Statement of Works (SOWs), and Request for Proposals (RFPs) contracts, for Category Managers in DealPoint tool to verify they were signed, located, updated, and tagged within the correct categories, and were current within the required five-year compliance limit.

Managed categories for Category Managers, reported, and created Excel pivot tables showing new supplier contract compliance and technical requirements status with recommended suppliers.

Managed, tracked, and completed Category Managers contract requests signed online in DocuSign and followed up with Microsoft Premier and Preferred Suppliers in the Microsoft Global Procurement Group internal and external customer Portal.

Maintained, scrubbed, and updated teams SharePoint sites and relocated pertinent documents and content for future access.

Provided the DevOps Team with ideas to improve and streamline processes and solve bugs in the Category Card Portal.

Microsoft Project Manager:

Microsoft Enterprise Marketing Team: Microsoft Contract, Redmond, WA, 2010

Managed, created, and edited content for the monthly Newsletters in Outlook 2010, which also included managing and uploading ICS files, content, videos, and updating information and tools on the Microsoft Worldwide Enterprise Marketing (WWEM) team community internal SharePoint sites.

Managed and set-up workshop events which included reserving conference rooms, catering, and hotel accommodations.

Microsoft Program Manager:

Microsoft Live@edu with Exchange Labs Team: Microsoft Contract, Redmond, WA, 2007 – 2008

Provided around-the-clock excellent customer service support for IT Administrators and 3.5 million users which included students, faculty, staff, and alumni, in K-12 Schools, Colleges and Universities, and provided contracts, technical documents, ChalkTalk email Distribution List for Q&A’s, and tools necessary to get started, on-board, and deploy Exchange Labs free hosted e-mail cloud service; also known as the front runner pilot program for Microsoft 365, formally known as Microsoft Office 365.

Provided around-the-clock Tier 1 Level support as the Exchange Labs Service Manager, for Microsoft Live@edu with Exchange Labs Connect customer Web site, and provided daily status reports to IT Administrators regarding service-related issues.

Designed, created, and uploaded DevOps tools on the Microsoft Live@edu with Exchange Labs Connect customer external site.

Managed, maintained, and scrubbed Exchange Labs SharePoint database, and edited SMPT Domains, Provisioned and Active Mailboxes, and Exchange Labs on-boarding Tenants list on the back end in HTML within custom designed Exchange Labs Exstats SharePoint internal Web site tool reporting daily customer usage status collected and compiled from Microsoft datacenters within 86 countries worldwide for teams global Account Managers end-of-month compensation forecasting.

Created an extensive process flow diagram and streamlined the onboarding process online for new Exchange Labs customers.

Set up and organized conference calls, Demo’s, Usability Studies, Surveys, onsite Feedback labs, and external Exchange LIVE Meetings with external customers, partners, and Subject Matter Experts for the Exchange DevOps and Products Teams.

Proactively cross-group collaborated with the following Teams: Microsoft Live@EDU Team, Exchange Labs Ship Team, Exchange DevOps Team, Exchange Marketing Team, Exchange Technical Writers Team, Exchange On-Premises TAP Program Team, and the MSExchange Customer Experience Team, Innovation Lab, where the Exchange Team creatively cooked up new features.

Custom designed Exchange Labs logos, artwork for banners, posters, presentations, ID buttons, journals for the Exchange Technology Adoption Program (TAP) announcements and assisted with the three-day 2008 Microsoft E-14 TAP Summit event.

VMC Proposal Coordinator:

VMC Proposal Team: VMC Consulting Corporation, Redmond, WA, 2007

Managed VMC full lifecycle of proposals which included researching, writing, editing letters, legal contracts, Statement of Work (SOW) documents, Request for Proposals (RFPs), Service Level Agreements (SLAs), and PowerPoint presentations for VMC Games Labs, including Microsoft Xbox Games, Lucas Arts, Cartoon Network, Disney, and other major corporations worldwide.

Consistently ensured content on Proposal Teams SharePoint site was uploaded daily, legally compliant, updated, and accurate.

Microsoft Content Coordinator:

Microsoft Role Guide Virtual Team: Microsoft Contract, Redmond, WA, 2005 – 2006

Created and maintained the daily Role Guide content production schedule for Sales, Marketing and Services Group (SMSG).

Monitored and maintained quality control of content for strategic roadmaps and collaborated with the content development team to drive the Role Guide daily content production and publishing goals.

Conducted Usability interviews for internal Microsoft full time employees for the new Role Guide Visual Road Map for learning.

Managed and analyzed usability test results and recommended new user Interface processes and improvements.

Microsoft Content Coordinator:

Microsoft Small Mid-Market Solutions and Partners Team: Microsoft Contract, Redmond, WA, 2005

Developed and managed the Open Value "Go for the Goal" Sales Contest Web site. Created and designed the Open Value Sales Contest logo, four "Go for the Goal" soccer action shot pages and top banner designs for the final Web site producers.

Managed ad hoc projects including updating customers’ data, organized the printing and shipping of Go-to-market advertising posters, and edited, merged, and sliced two videos into a one final presentation video using Microsoft Windows Movie Maker.

Microsoft Content Coordinator:

Microsoft Worldwide Consulting Offerings Team: Microsoft Contract, Redmond, WA, 2004

Managed and tracked the Weekly Pipeline Newsletter contest prize winners, including updating contest winners’ addresses, tracking inventory, ordering, distributing, and shipping prizes to Weekly Pipeline Newsletters contest winners worldwide.

Created, managed, and updated a detailed teams contacts list and geographical organization chart.

Microsoft Program Manager:

Microsoft Windows Team: Microsoft Contract, Redmond, WA, 2004

Provided excellent in-person support for Microsoft Windows Client Team at the annual Bill Gates Board of Directors Meeting which included contributing to and editing Windows Client Teams PowerPoint presentation, the setting-up of Bill Gates personal conference room with hard copy meeting minutes, while staying on stand-by and on-call within Bill Gates office, as needed.

Designed, created, developed from scratch, and produced and maintained the Windows Client Home Portal Internal Web site originally created and designed for 5,000 plus Windows Client internal Microsoft FTE and vendor employees.

Managed, planned, organized, and tracked detailed logistics and surveys taken from Windows Vista, CodeName, “Longhorn,” Windows Client Town Hall meetings, recorded live at Microsoft Recording Studios, while broadcasting in MS cafes globally.

Microsoft Content Coordinator:

Microsoft Voyager Team: Microsoft Contract, Redmond, WA, 2003

Identified challenges, responsibilities, and focus areas on the Voyager Curriculum Database Cleanup Project.

Proofread all content in the active curriculum courses for consistency, punctuation, grammar, style, and spelling.

Microsoft Content Coordinator:

Microsoft Sales Experience Project Team: Microsoft Contract, Redmond, WA, 2003

Produced, wrote, processed mapped, and edited marketing content in the in Microsoft Visio Triaster Process Navigator 52-page Sales and Marketing Business Process Flow Map for Microsoft Marketing internal staff and external customers.

Managed and created Teams SharePoint sites, projects, PowerPoint presentations, and Visio process flow charts.

Ledcor Corporate Assistant:

Ledcor Construction Industries, Inc.: Mercer Island, WA, 2002 – 2003

Prepared detailed Ledcor Group Corporate Bid Presentation Proposals Packets for mid-to-large complex commercial and Government construction building projects.

Provided excellent Executive Leadership support for Executives, Estimators, Engineers, Superintendents, and Project Managers.

Microsoft Project Coordinator:

Microsoft Field Communications and Strategy Team: Microsoft Contract, Redmond, WA, 2000 – 2001

Managed and coordinated all aspects of the production and distribution of the monthly Drive Time and the quarterly QIC Kit Program Editions. This included acting as the liaison between seven managers, offsite vendors, and Microsoft employees.

Proofread, edited, and approved the text and label artwork, segment titles, content in the audio sales transcripts from the Product Group experts and the top-grossing salespeople used in Drive Time and QIC Kit CD Rom file masters.

Established and monitored various Microsoft employee distribution lists. Primary owner of the dthelp alias and the customer-visible point of escalation and resolution Microsoft Drive Time and QIC Kit customer subscriptions.

Migrated content within Microsoft SQL Server ‘Sales, Marketing, and Services’ internal Web site from InfoWeb1 to InfoWeb2.

Proposed well-defined business case preparation documentation to streamline and validate all processes before creating final instructions for the content creation in the Drive Time and QIC Kit Animated Flash presentation email announcements.

Updated teams art direction and designed a more creative direction moving forward for future Drive Time CDs and Cassettes.

Proactively worked on additional ad hoc special projects which included photographing the Publishing Editors at the Microsoft Company Recording Studios for the new monthly Drive Time and QIC Kit internal product announcements.

Microsoft Group Assistant:

Microsoft Research, University Relations Team: Microsoft, Full Time Employee, Redmond, WA, 1999 – 2000

Provided excellent Microsoft Research University Relations team support for internal Program Managers, in addition to providing excellent customer service support for K-12 Schools, Colleges and Universities. This included purchasing, ordering, tracking, and the mailing and shipping of all Microsoft financial contributions, grants, donations, software, books, supplies, hardware with digital asset management tags, peripherals, and miscellaneous IT lab equipment tracked in the University Relations teams custom designed GoldMine CRM System Tool platform.

Understood and maintained confidentiality of Microsoft Research, University Relations grant donations and confidential legal contractual details, while using discretion and good judgment when communicating to all stakeholders invested.

Managed, planned, and coordinated the University Relations Grid 4 Forum Event. Was acknowledged and recognized for outstanding achievement for event planning and coordination when given a standing ovation at Chateau Ste. Michelle venue, Woodinville, WA, at the end of the Grid 4 Forum event. This successful event led to another invitation from Microsoft Research to assist with planning and coordinating the next upcoming Microsoft Research Faculty Summit 2009 event celebration dinner held at the same Chateau Ste. Michelle location two weeks later.

Coordinated, planned, and scheduled meetings, events, lectures, lodging, and travel arrangements for Microsoft Research, University Relations Team, and their business associates, which included Professors, Deans, NASA, Government employees, and higher-level business executives and stakeholders attending Microsoft Research educational training events worldwide.

Microsoft Customer Service Specialist:

Microsoft Receptionist Team: Microsoft Contract, Redmond, WA, 1997 -1999

Provided round-the-clock excellent Microsoft Recruiting and Relocation Department customer service support through greeting, faxing, paging, phoning, and contacting and following up with customers and employees within multiple Microsoft platforms.

Provided Microsoft Recruiting and Relocation teams administrative ad hoc support in a fast-paced environment for multiple recruiters, internal and external Microsoft candidates, the Education group, and the recruiting Relocation department.

Designed and created a logo, awards plaque, booklets, binder cover pages and spines, campaigns, event tickets, labels, Receptionist and building office floorplans, recruiting posters, and many large banners as requested from the Recruiting and Relocation teams.

Education

BFA Degree: Virginia Commonwealth University, Richmond, VA

Microsoft Corporation: Redmond, WA

Microsoft Reactor: Attends in-person and virtually local Developer and IT MeetUp Training Events – on Microsoft Teams, Seattle Data AI & Security, AI and Machine Learning, Robotics, GitHub, Azure, and other ad hoc topics.

Microsoft Required: Attended specialized training on Microsoft IT ServiceNow Tool, Microsoft Connect classes, Microsoft Visio Process Navigator, and GoldMine CRM System Tool training.

Evening Classes: Lake Washington Technical College, Kirkland, WA

Excel, FLASH, HTML, AutoCAD, R-12, and CATIA Version 4.1.6.

WA Labor and Industries: Bellevue, WA

Office Ergonomics on-sight training for employees’ work-place environment.

Volunteer

Microsoft Alumni Network Philanthropy Events, Seattle Children’s Hospital, Washington King County School District, and local King County Political Campaigning Events, etc...

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