Customer Service Team Members

MANOJ JOSEPH

PROFESSIONAL SUMMARY

Dedicated Optical Technician with 5+ years of experience in

optical care, specializing in frame selection, lens fitting, and customer service. Skilled in assessing client needs, managing store operations, and maintaining inventory. Committed to delivering high-quality service and building long-term client relationships.

CONTACT

Address: Kalathil House, Padaharam

Thakazhy P O, Alappuzha, Kerala, India

Phone: +91-974*******

Email: ********@*****.***

WORK HISTORY

SKILLS

• Frame Selection

• Lens Fitting and Adjustment

• Customer Service Excellence

• Inventory Management

• Sales Techniques

• Optical Equipment Maintenance

• Prescription Verification

• Team Collaboration

• Problem Solving

• Product Knowledge

• Teamwork Skills

• Time Management

• Attention to Detail

• Communication Skills

• Patient Education

• Sales Reporting and Analysis

• Visual Merchandising

EDUCATION

CERTIFICATE COURSE IN OPTICAL

TECHNICS, 2019, Al Salama Eye

Hospital – Calicut, Kerala, India

DIPLOMA IN ENGINEERING

(CIVIL), 2014, Viswa Bharatiya

Vidya Parishad - Kerala, India

DRAFTSMAN CIVIL, 2010, Pius x

- Kerala, India

HIGHER SECONDARY, 2008,

DBHSS Thakazhy - Kerala, India

COMPUTER SKILLS

• MS Word/ Excel

• Basic Operation

• Internet & E- Mail

OPTICAL TECHNICIAN, SEP 2023 – PRESENT

EYE XPRESS BAHRAIN

• Providing exceptional customer service by assisting clients with frame selection and fitting.

• Analyzing customer needs and recommending

appropriate optical products and services.

• Conducting routine maintenance and repairs on optical equipment to ensure functionality.

• Collaborating with team members to optimize inventory management and product displays.

• Educating customers on proper eyewear care and usage for enhanced satisfaction.

• Performing lens fitting and adjustments to ensure comfort and clarity for customers.

• Maintaining accurate records of customer prescriptions and sales transactions.

• Staying updated on the latest optical trends and product offerings to enhance sales efforts.

OPTICAL IN CHARGE, Nov 2022 – Sep 2023

Ahalia Eye Hospital Kochi – Kerala, India

• Oversaw daily operations of the store, ensuring efficient stock management and clearance.

• Facilitated frame selection for customers, providing personalized recommendations based on their needs.

• Maintained accurate inventory records and conducted regular stock audits to ensure optimal levels.

• Executed lens fitting procedures, ensuring proper alignment and comfort for customers.

• Managed lens ordering processes, coordinating with suppliers to meet stock demands.

• Led and coordinated a team to enhance customer service and operational efficiency.

• Trained team members on product knowledge and

customer engagement techniques.

• Implemented effective merchandising strategies to promote sales and improve store appearance.

OPTICAL TECHNICIAN, May 2019 – Nov 2021

Vasan Eye care Hospital Trivandrum – Kerala, India

• Assisted customers in selecting frames that matched their style and vision needs.

• Conducted sales transactions and provided information on product features and benefits.

• Recommended suitable optical products based on

customer preferences and requirements.

• Educated clients on proper eyewear care and

maintenance for long-lasting use.

• Achieved sales targets through effective customer engagement and service strategies.

• Collaborated with team members to enhance customer experience and store performance.

• Maintained organized displays and ensured that inventory was well-stocked and appealing.

PASSPORT DETAILS

Passport Number : T0408304

Date of Expiry : 10-12-2028

Place of Issue : Cochin

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LANGUAGES KNOWN

English : Proficient/Fluent (C2)

Hindi: Proficient/Fluent (C2)

Tamil: Proficient/Fluent (C2)

Malayalam: Native

Levels: A1/A2: Basic user - B1/B2:

Independent user - C1/C2 Proficient

user

REFERENCE

Available upon request

Contact this candidate