Customer Service Representative
Resume:
Sonya Sheley
Kingsport, TN *****
***********@*****.***
A position as a Customer Service Representative where my skills in data entry, confidential paperwork, sales, and general problem solving, for over four years will be utilized to the fullest for the growth of the Company.
Authorized to work in the US for any employer
Work Experience
Fraud Analyst
Advanced Call Center Technologies - Johnson City, TN July 2022 to November 2023
Fraud detection
Customer Service Representative
Teleperformance - Bristol, TN
June 2021 to July 2022
Sales, technical support and customer service
Dispatcher/Customer Service
Allied Dispatch Solutions - Johnson City, TN
September 2015 to August 2016
Dispatching roadside assistance to customers
Taking payments for roadside assistance calls
Customer service and information
• Provided assistance to clients
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Customer Care and Sales Representative
Century Link Work - Remote
January 2013 to April 2015
Assisted callers with general information.
Sales.
Technical support.
Took payments for customer bills.
Customer Service Representative
Telecom Service Bureau - Belleview, FL
January 2011 to December 2011
Assisted callers with general information.
Sales.
Technical support.
Took payments for prepaid minutes
Warehouse Assistant
Digital Juice - Ocala, FL
January 2005 to December 2006
Assisted with receiving of stock daily.
Proficient in Microsoft Office.
Proficient in UPS, FedEx, and DHL shipping software. Inventory control.
Experience in confidential paperwork.
Laborer
Labor Ready - Ocala, FL
January 2004 to December 2006
General Labor.
Customer Service Representative
Cingular Wireless - Ocala, FL
January 2001 to December 2004
Assisted callers with general information.
Education
Certificate in Horticulture
College of Central Florida Ocala - Ocala, FL
2010
Diploma
Good Start Private School Ocala - Ocala, FL
1992
Skills
• Communication skills
• Customer service
• Negotiation
• Computer skills
• Time management
• Typing
• Upselling
• Organizational skills
• Technical Support
• Inventory Control
• Account Management
• Troubleshooting
• Microsoft Windows
• Help Desk
• Call Center
• CSR
• Customer Support
• CRM software
• Microsoft Office
• Customer service
• Typing
• HIPAA
• Leadership
• Banking
• Financial services
• Fraud prevention and detection
• Conflict management
• Front desk
• Order entry
• Google Suite
• Account management
Contact this candidate