Technical Support Cyber Security

PROFESSIONAL SUMMARY

Experienced IT professional with a strong background in cybersecurity, cloud technologies, and IT support. Proven success in driving IT initiatives, improving risk management, and optimizing IT support. Skilled in developing innovative solutions, such as bash scripts for logging efficiency and automated vulnerability scanning. Expertise in security policy implementation, risk assessments, and incident response to minimize downtime and resolve issues swiftly. Proficient in using tools like Nessus and Rapid7 for proactive risk mitigation. Known for delivering exceptional customer service and maintaining high satisfaction levels. TECHNICAL SKILLS

Wireshark

SIEMS Log

EDR

IDS/IPS

Investigation

Complex-problem solving

Detail-Oriented

Nessus

OpenVAS

Azure Directory

Account Management

Linux

ServiceNow Ticketing System

FTK Imager

Metasploit

Encryption software

Firewall policy ruling

AWS

PROFESSIONAL EXPERIENCE

JAN 2023 – AUG 2024

FORT BELVOIR, VIRGINIA

ALEXANDER T AUGUSTA MILITARY MEDICAL CENTER

TECHNICAL SUPPORT SPECIALIST

-Created and resolved tickets entered the ticketing system to provide issue resolution via email, chat, or phone call.

-Troubleshoot computer system issues pertaining to system misconfiguration, LAN network, hardware, or software issues to ensure continuity

-Assemble new devices ordered for computer systems based on task provided to track and restore workstation.

-Under DOD guidelines, I worked for optimal security and most efficient performance to ensure that time is saved by 50%

HAFSA PLASTIKWALA

Email: *****.***********@*****.*** Phone Number: 786-***-**** Address: Woodbridge, VA MAY 2024 – AUGUST 2024

FAIRFAX, VIRGINIA

GEORGE MASON UNIVERSITY

CYBERSECURITY INTERNSHIP

-Assessments of vulnerabilities in the vulnerabilities scan and determining false positive and true negative under supervision.

-Reviewing IDS/IPS logs for information on any ongoing or plausible attacks and using proper incident response tactic to follow through.

-Using packet tracer like Wireshark to acknowledge authorized and unauthorized packets within the network

-Use of bash script to hinder or stop attacks and enhance the investigation of information.

- Utilizing FTK imager software in order to gain an image of a device and perform a digital forensic investigation.

AUG 2024 – PRESENT

FALLS CHURCH, VIRGINIA

INOVA HEALTH SYSTEMS

IT DEPLOYMENT

-Deploying a massive number of workstations and other wall mounted computer stations in the departments for use in a projected amount of time.

-Testing of each workstation functionality to the access on the network, printers, peripheral devices, and etc.

-Deployment of software and firmware accordingly to peripheral product, user role and functionality of the device

-Establishing proper network mapping for devices, printer, and scanner to confirm cross connections

-IT inventory management, metrics, and distribution is thoroughly analyzed to validate full inventorial count.

EDUCATION

AUG 2021-JAN 2023

Associates Of Applied Science: Cyber Security

Northern Virginia Community College

JAN 2023 – DEC 2024

Bachelor of Applied Science: Cyber Security

George Mason University

CERTIFICATES: Security+ CE

CLEARANCE: DOD Active Public Trust Clearance

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