It Support Active Directory
Resume:
Javier A. Peregrino
San Francisco, CA. 94110
Email: ***********@*****.***
Professional Summary
Desktop Administration and Cage Management Engineer with over 10 years of experience in small to large Data Centers and Corporate Environments. Proficient in Active Directory and LDAP Servers, with the ability to collaborate across departments to resolve issues and implement enhancements without interrupting overall server/network availability. Specialized in MacOS, iOS & WIN environments. Experience in desktop, laptop, network troubleshooting, and Shipping/Receiving Inventory logistics.
Skills Summary
SaaS Software: JAMF, OKTA, CrowdStrike, WorkSpace1 AirWatch for Mac, Google Suite & SSO, Slack, Sophos, MS Office 365.
Hardware: Avaya, PolyCom, and Cisco IP Phone Systems, DELL PowerEdge Servers for Hypervisor, Hadoop & OpenStack, Cisco Nexus, Catalyst, and ASA Switches, Ethernet, Gigabit, and Fiber patch panel maintenance, F5 Big IP, Cisco Meraki MR32/4 Access Point Installation with Dashboard.
Administration: iPad, iPhone, Apple/PC desktops and laptops, printers, scanner, and fax machines. Windows RDP and Cisco VPN, Windows Active Directory, WIN 10/11, MS Office 365, Redhat/CentOS OS, MAC Monterey/Sonoma,
Concepts: TCP/IP, DNS, DHCP, VPN, Cloud: AWS Cloud Instance Support, Meraki SSID Wireless Environment, Active Directory/Azure Intune Administration, OKTA User Activations.
Training: Google Cybersecurity & Network Certificate, Google IT Professional Support Certificate, AWS AI & LLM Foundations ChatGPT Certificate, AWS Cloud Practitioner Certificate, Cisco Meraki Wireless Solutions with Labs Certificate.
Work Experience
UST.com
Phone +1-949-***-****
IT Support Specialist I
11/15/2023 – 05/31/2024
• Provided Tier 1 Support to employees, contractors, and consultants and escalated to Tier 2 when necessary using ServiceNow Escalation Ticketing System.
• Assisted Senior IT Specialist in project roll-outs and execution, utilizing CDW inventory Control with WorkSpace1 and Google Suite.
• Participated in Onboarding and Offboarding of user accounts, including admin support of SaaS Tools in OKTA, MS Office 365, MS Teams, Slack, Google, Chrome, Adobe Acrobat, Crowdstrike, MacPrint and WorkSpace 1.
• Assisted in decommissioning of computers, peripherals and servers etc.
• Escalated problems using Service Now Ticket Systems.
• Provided daily wireless access, email, MacPrint using Xerox printers, Slack, MS Teams and Google User Account Support.
• Installed Apple Mac mini, MacBook Pro/Airs laptops, Lenovo X1 Carbon laptops, Monitors, Peripherals.
• Assisted in administration of user’s data in OKTA, and Google SSO Accounts.
• Managed computer laptop equipment provisioning and return logistics using Corporate FedEx Account.
• Assisted in maintaining and repairing laptops under Apple and Lenovo Warranty and CDW Inventory Procurement Agreements with a three-year New Laptop Model replenish Warranty upgrade time.
Komodo Healthcare, Inc.
IT Support Specialist I
08/15/2022 – 05/31/2023
• Provided Tier 1 Support to employees, contractors, and consultants and escalated to Tier 2 when necessary.
• Assisted Senior IT Specialist in project roll-outs and execution, utilizing CDW Inventory Procurement and Control with SnipeIT,WS1 and JAMF.
• Participated in Onboarding and Offboarding of user accounts, including manual enactment of accounts in OKTA and Active Directory/Azure.
• Assisted in decommissioning of computers, servers, wireless APs, etc.
• Escalated problems using JIRA and Service Now Ticketing Systems.
• Provided daily Zoom Room hardware support and coordination with Network Admins.
• Installed Apple Mac mini, MacBook Pro/Airs laptops, Lenovo X1 Carbon laptops, Monitors, Xerox printers, scanners, and fax machines.
• Assisted in maintaining and managing user data in OKTA, AD/Azure, and Google Accounts.
• Managed equipment provisioning and return logistics using UPS and FedEx.
• Assisted in maintaining and repairing laptops under Apple and Lenovo Warranty and CDW Inventory Procurement Agreements with a three-year turnaround time.
Usertesting.com
IT Support Specialist I
10/5/2021 – 07/20/2022
• Provided Tier 1 Support to employees, contractors, and consultants, escalating to Tier 2 when necessary.
• Assisted Senior IT Specialist in project roll-outs and execution.
• Played a key role in Onboarding and Offboarding user accounts, including manual account enactments in OKTA and Active Directory/Azure.
• Assisted in decommissioning computers, servers, wireless APs, etc.
• Escalated problems using ZenDesk and JIRA Ticket Systems.
• Maintained daily Zoom Room entries in Commence and Jira Reports.
• Installed Apple Mac mini, laptops, printers, scanners, and fax machines.
• Managed user data in OKTA, AD/Azure, and Google Accounts.
• Oversaw equipment provisioning and returns using UPS and FedEx.
• Assisted in maintaining and repairing laptops through Apple warranty and Third-Party Inventory Agreements with a three-year turnaround time.
Milestone Technologies, Inc.
Data Center Group NetOps Support Specialist
01/21/2020 – 9/01/2021
• Racked, Stacked, and Cabled Servers, Network Gear, and PDU Devices at Data Centers for Milestone Clients.
• Worked with Windows/Linux server support and management.
• Expedited Break/Fix repairs for vendors like DELL PowerEdge servers, Disk Arrays, and f5 Load balancers.
• Traveled to co-location data centers to add or remove server capacity and resolve hardware issues as needed.
• Responsible for decommissioning IT equipment, including servers, network gear, and disk arrays.
• Troubleshot and escalated problems using JIRA and ZenDesk Ticket Systems.
• Conducted audits of co-location hardware inventory using Racktables Reports.
• Provided support for Cisco, DELL, WIN10 Server Technologies using Zabbix and PowerShell Software.
Tableau Software, Inc.
Data Center Lead
05/21/2011 – 11/01/2019
• Racked, Stacked, and Cabled Servers, Network Gear, and Communication Devices at Data Centers for NetOps Group.
• Managed Co-location, heterogeneous (Windows/Linux) server support and management.
• Expedited Break/Fix repairs for vendors like DELL PowerEdge/IBM Blade Disk Arrays, Servers, Cisco Nexus Smart Switches, and f5 Load balancers without interrupting overall server/network availability.
• Performed system builds with kickstart scripts, hardware/software upgrades, Asset Inventory Support, and managed infrastructure services.
• Traveled to co-location data centers to add or remove server capacity and resolve hardware issues as needed.
• Responsible for decommissioning IT equipment, including servers, network gear, and disk arrays.
• Troubleshot and escalated problems using Zabbix, Splunk, and JIRA Ticket Systems.
• Conducted audits of co-location hardware inventory using OneLogin, G-Suite, Office 365, Slack, and Racktables Reports.
• Installed NetApp, Cisco Nexus Switches and ASA, F5 Big IP, DELL Servers, desktops, laptops, printers, scanners, and fax machines.
• Provided support for Cisco, DELL, AppleOS/iOS, WIN10 & Server Technologies, Cisco and PolyCom IP Phone Systems, AWS Instance EC2 Support, and Meraki Wireless using Racktables.
SnapLogic, Inc
Desktop/Network Operations
02/03/2015 – 4/15/2017 (Part-Time Night Shift)
• Responsible for corporate infrastructure asset technologies.
• Supported users on Windows 7 and 10, Apple OSX El Capitan and Sierra, and Office 2003 and 2007.
• Onboarded and networked Mac/PC laptops and workstations for corporate and remote associates.
• Administrated Active Directory to support users on corporate and email access.
• Experience with OneLogin, G-Suite, Office 365, and JAMF MDM Support.
• Installed and supported Cisco and 8x8 VoIP Phone Environment.
• Installed and maintained HP and IBM B/W and Color Printers.
• Installed Cisco Meraki Wireless: MR32/4 Access Points and administered using Meraki Dashboard.
• Conducted Break/Fix for Apple iPhone and iPads for corporate use.
• Assisted with installation and maintenance of DELL PowerEdge Servers, f5 Load Balancers, and Cisco Nexus Smart Switches.
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