Wait Staff Customer Service

Maria Victoria I. Lussier

719-***-****

**********@*****.***

Work Experience

(DOD) (AAFES Store Supervisor) – December 2023 to the present

· Maintain AAFES store standards

· Oversee the receipt, storage, and distribution of goods, ensuring accuracy and timeliness

· Order merchandise as needed for the store

· Perform document control work involved in processing of supply transaction

· Perform general clerical support work

· Monitor inventory levels and perform regular stock checks to maintain accurate records

· Implement and enforce proper inventory management procedure including cycle counts and stock rotation

· Maintain cleanliness and orderliness of the warehouse, adhering to health and safety regulations

· Develop and implement standard operating procedures to optimize efficiency and streamline processes

· Identify areas for improvement and implement initiatives to enhance productivity and cost-effectiveness

· Perform customer service

· Maintain store accounts and records, reference files, conduct data searches, and distributing files

· Receive products from multiple vendors, calculate and verify sales and costs add up to the correct amount

· Scanning every product and verify accuracy of products

· Perform daily reports and store sales, depositing daily cash receipts

· Complete daily sales reports for headquarters

Airforce Academy 2018 – November 2023

Wait staff Supervisor

· Supervised Wait Staff

· Make plans for large events at Mitchell Hall

· Prepared schedule of all Wait Staff

· Approve work and vacation schedules

· Prepare quarterly appraisals of Wait Staff

· Handled cash box and balanced daily receipts

· Handled employee conflicts

· Report to manager and director and end of shifts

Wait staff

· In charge of Staff Tower where VIP’s have lunch and served in Mitchell Hall Dining (cadet food service)

· Assist setting up dining facility for up to 4,400 cadets and guests

· Handled cash box and balanced daily receipts

· Ability to adapt to changes and multitask in a fast-paced work environment

· Effective communication skills, interacting with cadets and staff

· Ability to work independently and willingness to go above and beyond to meet staff requirements, including times when staff is at 50% capacity

· Experience training new employees with duties

· Assist and support supervisors with a variety of tasks required for daily meal services

Morningstar at Mountain Shadows Senior Living and Memory Care 2013-2018

Medication Technician Supervisor

· Search, review, price, and order medications and medical supplies on a monthly cycle, and as needed

· Interface with insurance companies, or taking new prescription orders from doctors, for authorization and approval

· Receive various medications including narcotics, take delivery, verify quantity, take care of double orders from the pharmacies, and report the information to nurses and doctors; process itemized descriptions of delivery status, and other necessary changes and enter the information into the computer

· Take inventory of medication at beginning and ending of each shift for all residents; take inventory of medicine every two weeks, communicate with doctors verbally, follow up on prescriptions, transcribe prescriptions to the med-cart, determine patient medical condition; file medical receipts. Order liquid narcotics for patients with terminal diseases. In charge of proper disposal of unused narcotics, and document that disposal and make a report to the head nurse.

· Obtain and record of resident’s vitals twice each shift, including taking patient blood sugar once a shift, and record them, and send information to doctors if necessary.

· Monitor obligation to ensure adequate funds were available for some residents.

· When new prescription pricing came from pharmacies, verify, and determine it is within the budget of the resident and their power of attorney.

· Act as the nighttime Supervisor, call 911 for medics when they were needed for patient injuries or deaths, call hospitals for follow-up on patient conditions; and attend to all issues including employee matters.

· Train new medication technicians of the proper way to administer medication, especially to patients with Alzheimer’s, as well as train them to be familiar with company policies, and most importantly to teach all new staff members what is best for the residents.

· Act as a liaison with resident’s relatives and family to make them understand situations of their loved ones including sickness, and when the resident is about to expire.

Brookdale Senior Living and Memory Care 2010-2013

Medication Technician

· Administer medication to all residents in Memory Care and assisted living, generated reports every shift for each individual resident, ordered medication through each resident’s pharmacy of choice, determined each resident had two months’ worth of medication

· Dealt with pharmacies regarding insurance issues, communicated with nurse and doctors concerning all medication, checked all medication for the correct dosage before safeguarding them by locking them up, handling of multiple narcotics by counting them before, during, and after each shift.

Sunrise Senior Living “Memory Care” 2009-2010

Caregiver

· Assisted daily living of seniors, helped them with bathing, feeding, activities, cooking, baking, and exercises.

· Logged reports of daily changes and reported immediately to doctors if there were sudden changes to their health.

Education

Capitol University, Philippines 1997-2000

Bachelor of Science in Nursing,

Saint Columban College

Computer Science, 1996 - 1997

Certificates, Training and Languages

Qualified Medication Technician - State of Colorado

Speak English, Tagalog - “native” and multiple dialects in the Philippines

Special Training in Alzheimer’s and dementia awareness, grief, mourning, and bereavement education and effects

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