Patient Care Case Management

HORETA PITTERSON

** ***** ******, ***** ***, NS, B1A 1R3

E-mail: ****************@*****.***

(Cell) 437-***-****

OBJECTIVE:

Compassionate and dedicated healthcare professional with a deep commitment to providing exceptional patient care. With a strong foundation in medical knowledge and hands-on experience, I excel at delivering personalized care, supporting patients through their health journeys, and fostering a positive, healing environment. My ability to stay calm under pressure, communicate effectively with multidisciplinary teams, and adapt to fast-paced, dynamic settings ensures that each patient receives the highest standard of care. Eager to contribute my skills and passion for healthcare to a team that values excellence and compassion.

SKILLS AND QUALIFICATIONS

oDemonstrates a strong work ethic with a proactive approach to learning.

oSolid foundation in Social Work theories, practices, and ethical standards.

oIn-depth understanding of human behavior, social systems, and community resources.

oEffective team collaborator who also excels in independent tasks.

oExceptional verbal and written communication skills.

oSkilled in case management and client advocacy.

oHighly organized with the ability to multitask, prioritize, and thrive in fast-paced environments.

oDependable professional dedicated to delivering high-quality results.

oAdaptable and available for shifts, including evenings, nights, and weekends

EDUCATION:

ADDICTIONS AND COMMUNITY SERVICES WORKER DIPLOMA

CDI College, Mississauga ON

Expect to graduate December 2024

PHARMACY ASSISTANT DIPLOMA

CDI College, Mississauga ON

September 2022

HEALTH CARE ASSISTANCE DIPLOMA

Wynter’s Career Opportunity, Jamaica

August 2009

WORK EXPERIENCE

Admin Clerk Mikael Enterprises Inc.

May 2023 – Sept 2023

oManaged scheduling, correspondence, and filing to ensure efficient office operations.

oHandled phone and email inquiries, providing timely and accurate information.

oProcessed and maintained records, databases, and documentation with attention to detail.

oCoordinated meetings, appointments, and travel arrangements.

oAssisted with payroll, invoicing, and expense reporting.

oOrdered and maintained office supplies to ensure a well-stocked and organized workspace.

Caregiver Blooming Acres

April 2022 – April 2023

oProvided attentive, high-quality personal care to enhance clients’ quality of life.

oManaged complex caregiving tasks, ensuring safety during mobility assistance.

oAssisted with personal hygiene, maintaining clients' comfort and dignity.

oAdministered medications and accurately tracked dosages.

oBuilt strong, trusting relationships with clients and their families.

oMonitored health conditions and communicated changes to healthcare providers.

oOffered specialized care for clients with Alzheimer’s and dementia.

Pharmacy Assistance (Work Placement) Eastern Pharmacy

July 2022 – Sept 2022

oMonitored inventory levels to ensure sufficient stock of medications and supplies.

oMaintained clean and organized pharmacy counters and work areas.

oPrepared and labeled prescription packaging with accuracy.

oProficient in using KROLL Pharmacy Software for efficient workflow management

Contractor (Seasonal) Lululemon

Sept 2021 – March 2022

oManaged labeling and organization of clothing and accessories.

oContributed to stock management and inventory control.

oDeveloped strong communication and interpersonal skills through customer interactions.

oGained hands-on experience with POS software for efficient transactions.

Line Operator Bimbo Bakeries USA

April 2019 – Sept 2021

oEnsured and upheld a safe working environment at all times.

oExecuted tasks including ingredient mixing and material stacking with precision.

oDeveloped strong skills in product packaging.

oDemonstrated effective communication and adaptability in a fast-paced, dynamic environment.

Health Care Assistant Harrison Memorial Home for the Aged

June 2009 – Aug 2019

oCultivated exceptional communication skills to accurately assess patient needs and convey information effectively.

oMaintained calm and professionalism during challenging and emotionally charged situations.

oDemonstrated deep empathy, ensuring patients felt understood and supported throughout their care.

oProficient in monitoring vital signs and expertly sterilizing medical equipment.

oEmployed sensitivity and active listening to build trust and rapport in patient interactions.

oDelivered compassionate, patient-centered care with a focus on dignity and respect.

oAccurately reported patient updates to healthcare professionals, ensuring continuity of care.

References Available on Request

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