Digital Marketing Customer Support
Resume:
Sushma Sangram ************@*****.***
Hyderabad
EDUCATION Bachelor of Technology (B.Tech), Computer Science Vinayaka Missions University
Diploma, DIPLOMA IN COMMERCIAL AND COMPUTER
PRACTICE
Kamala Nehru Polytechnic For Women
2000 - 2004
Secondary (X)
Railway Girls High School
(STATE SYLLABUS board)
Year of completion: 2000
JOBS Lead Generation Specialist
Mythri Travels, Virtual
Sep 2022 - May 2023
Responsibilities are Calling the existing customers, to analyze the issues of their Bus trips, to ensure customer increase and retention.
Associate - Digital Marketing
ABOTTS Consulting, Virtual
Mar 2022 - Apr 2022
• Promoting gigprofiles.com through LinkedIn.
• Creating Content, to post in LinkedIn (SMM).
• Connecting Bench Sales Recruiters and Vendor through LinkedIn Post and Messaging, to get registration done with gigprofiles.com.
Digital Marketing Specialist
Imerse.co, Virtual
Oct 2020 - Nov 2020
• Lead Generation
• LinkedIn:- Connecting the Senior & Mid-level:- Connecting authorized people
through LinkedIn account, to generate leads.
• Also worked on tools:- Owler, snov.io etc
Team Lead - Customer Support Department
BITLA Software Pvt.Ltd, Bangalore
Jul 2016 - Oct 2017
Providing status of the online transactions.
Guiding them through the online transaction process.
Dealing with customer queries related to online
transactions.
Work with the technical department in resolving customer’s queries.
Team Lead For Customer Support Department’
Morning Star Travels, Virtual
Dec 2014 - Jul 2016
To monitor the online transactions, to ensure customer increase and customer retention.
Coordinating with Technical Team in resolving technical issues.
Working on Customers feedback, to ensure customer satisfaction.
Team Lead For Customer Support Department
ABHIBUS SERVICES IND.PVT. LTD, Hyderabad
Oct 2007 - Oct 2014
My main job Responsibilities were:
To deal with high priority customers and team
responsibilities
To ensure customer increase and customer retention.
Drafting E-Mails
Working on Chargeback Emails.
Worked with the technical department.
INTERNSHIPS Looking For Internship As Business Analyst Looking For Opportunity, Hyderabad
Jun 2023 - Jun 2023
Pursued Course/training as Business Analyst.
Immediate joining.
Looking for Business Analyst Internship.
Digital Marketing
Markiverse Media PVR. Ltd.,, Hyderabad
Apr 2018 - Mar 2019
AdWords, SEO, SMM, Email Marketing, online Marketing, Digital Marketing
TRAININGS Business Analyst
IT Career Path, Online
Oct 2022 - Dec 2022
learned about the SDLC.
Learned about how to prepare BRD & FRD documents in waterfall methodology.
Learned on Scrum Mater how to write user stores.
Learned on how to use JIRA andhow to write user stores Worked on case studies while learning on every topics like risk analysis management, requirement traceability matrics. Masters In Digital Marketing
DSIM, Hyderabad
Dec 2019 - Dec 2020
Pursued Masters in Digital Marketing Course from DSIM
(Delhi School of Internet Marketing) (A Premier Google Partner) Pvt. Ltd., from Dec 2019 to Mar 2020
Digital Marketing
Adonai Advertising & Media, Hyderabad
Dec 2017 - Feb 2018
Pursued Digital Marketing Course from Adonai Advertising
& Media (A Google Partner) Pvt. Ltd., from Dec 2017 to Feb 2018.
Communication Skills And BPO
NIIT Uniqua, Hyderabad
Sep 2010 - Sep 2010
Pursued a certified course of ‘Communication skills and BPO’ from NIIT UNIQUA in the year 2010.
PGDCA
Computer Education, Hyderabad
Feb 2005 - Jan 2006
Post Graduate Diploma in Computer Applications
Type Writing Higher (45 W.P.M)
STATE BOARD OF TECHNICAL EDUCATION AND TRAINING,
Hyderabad
Feb 2003 - Feb 2003
Type writing English Higher (45 W.P.M)
SKILLS Facebook Marketing
Advanced
Email Marketing
Advanced
Business Analysis
Advanced
Digital Marketing
Advanced
MS-Office
Advanced
Search Engine
Optimization (SEO)
Advanced
ADDITIONAL DETAILS Achieved Appreciation Certification in view of Outstanding Performer in
Customer Support Division in the year 2012 from Abhibus Services (I) Pvt.Ltd.,
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