Sales Manager Customer Experience

AL GARZONNE *** Lake Brook Circle #***

Brandon Fl 33511

Mobile (949) 877- 2976

**********@*****.***

Career Summary: Over 30 years of demonstrated success in Financial Operations, Sales, Marketing, Credit, Collections and Management.

Thorough understanding of the sale process, finance operations and marketing.

Ability to make consistent quality decisions based on the lenders buying program and guidelines.

Strong sales and negotiation skills and able to meet established management objectives, goals, and deadlines.

Extensive knowledge in the retail auto industry for both dealer and lender along with other facets of consumer credit.

Knowledge in the process of buying bulk acquisition portfolios from independent dealerships.

Excellent verbal and communication skills, fluent in both English and Spanish.

Capable to utilize sales tools to provide an exceptional customer experience by applying sales techniques.

PROFESSIONAL EXPERIENCE

Arrivia

Remote sales Manager Oct 2020 – Present

Responsible for the management of assigned Arrivia accounts by building long-lasting, mutually beneficial relationships, resulting in programs which best fit the individual needs of each client. The role will also be responsible for ensuring that set revenue targets are achieved.

Handle inbound and outbound calls achieves consistent results and meets expected individual goals related to the sale of company products and service.

Help drive adaptation and usage of Arrivia programs, products, and services within every partner program by communicating with clients to understand their needs and explaining Arrivia product value.

Acts proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services, etc.

Responsible for staying current on evolutions and advancements within partners' businesses and expanding the Arrivia program accordingly based on updated knowledge of Arrivia products, engage in ongoing training and remain update on our evolving products and processes.

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

Utilize company Sofware systems to perform various transactions on accounts such as payment processing and loan application intakes and research customer inquiries to loan and application status.

Coconut Funding LLC 2018 – May 2020

Direct Area Sales Manager

Reviews initial loan application packages to determine eligibility and additional required documentation.

Ability to structure package to fit within minimum requirements of products available.

Provide exceptional customer service by solving and conducting productive sales discussions, yielding successful results..

Performs relief assignments in other markets across the organization to practice and demonstrate learned skills.

Initiates contact with customers to acquire additional financial information and communicates/resolve problem situations.

Analyze credit and financial information for current and potential customers, process credit loan applications, including closing and funding loans in applicably licensed states.

Effectively manage simultaneous interaction with customers. Communicated effectively and accurately and conduct follow-ups in a timely manner.

Collect and provide feedback to internal departments to help improve sales, marketing and business processes as requested.

National Auto Loan Network

Sales manager and loan officer

July. 2018 – Feb. 2020

Provides quality service to existing and prospective customer seeking new loans.

Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.

Manages approval of exceptions to policy as authorized by management base on the nature of exceptions.

Acts proactively in the retention and maintenance of existing accounts by placing inside sales calls.

Multi-task between phone, computer work, and emails within an active call center environment, working collaboratively with teammates to manage multiple work queues.

Communicate effectively and build successful working relationships with teammates, business partners and other employees.

Inquiring, signing, and setting up new direct auto dealerships

Affiliate Financial Corp

Feb-2009 Feb-2017

Sales Manager

Development and maintain sufficient dealer relationships that ensure volume objectives and credit quality.

Review, structure, analyze, underwrite, negotiate, and close asset backed in auto loan transactions.

Recommend and implement approved credit and dealer programs to enhance operations.

Communicate with Finance officers at the dealerships to facilitate the funding and processing of the loans.

Performed due diligence procedures on Applications and financing transactions.

Buying bulk acquisitions from independent dealerships including buy here pay here dealers nationwide.

Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.

Perform and document collection calls, field visits, and any other approve collection activities.

Service Finance Corp Jan 2006 - Feb 2009 Regional Sales Manager

Acquisition Officer

Developed and marketing strategy expanding franchise dealerships base from south Florida to a national program in 47 states with 5000 active independent and franchise dealers.

Managing bulk acquisition, loan underwriting and verification of applications

Performed due diligence procedures on acquisitions and financing transactions.

Perform ratio analysis of borrowers to determine cash needs and working capital requirements.

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

Front end collector and back-end collector home improvement loan including skip tracing.

Build new business by completing inbound and outbound call campaigns daily.

Uphold compliance with company policies and procedures, and all relevant local, state and federal laws and regulations.

Build new business by completing inbound and outbound call campaigns daily.

Education:

High School Diploma

Middlesex County College

Western International University - Business Administration

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