Administrative Assistant Customer Service

Cheylyn V. Maldonado

**** ********** **. ******** ** 20110 /571-***-**** / *************@*****.***

Targeting Administrative Assistant Opportunities

Administrative assistant eager to demonstrate customer service experience and excellent

Communication skills while securing promotional opportunities. Highly organized, efficient and

Skilled in a variety of office support tasks, including:

Experience

Open Arms Christian Development Center, Ashburn VA 2013-2014

Administrative Assistant/ Front Desk

●Greeted families.

●Kept school secure by making sure each parent registered with their own code to enter the facility.

●Answered a multi-line telephone and directed each call appropriately.

●Took daily attendance for the entire school.

●Scheduled tours using outlook.

●Kept inventory of the teacher supply closet.

●Collected teacher supply requests and once a week go shopping to purchase supplies for teachers.

●Send/receive fax.

●Photocopy and scan documents.

●Filing and organizing teacher’s weekly checklists.

●When parents wanted to bring birthday treats, made sure there was no trace of tree nuts/ peanuts by reading labels and approving the snacks.

●Made sure every child was checked in and checked out every evening.

●Received cash and credit card payments during book fairs.

●Unloaded and put away the printer paper.

●Kept desk and copy room neat.

●Alphabetized documents.

●Did any other clerical duties that were asked.

Hand of God Ministries, Manassas VA 2011-2012

Financial Administrative Assistant (Sundays Only)

●Assisting the Pastor with administrative duties for the church.

●Ensures efficient church operations and provides superior administrative support.

●Responsible for maintaining weekly financial records for church collections.

●Database management using Servant Keeper Program for financial record keeping and

documentation.

●Verifies cash receipts, prepares bank deposits, other duties as needed.

Elite Pressure Cleaning Manassas VA April 2011- August 2011

Sales and Marketing

●Greeted and answered a multi-telephone line, directed calls to the appropriate

representative.

●Communicated with customers about the services via phone.

●Received information from new customers and created data files.

●Made telemarketing sales calls.

●Collected credit card payments over the telephone.

●Created invoices for services rendered.

●Emailed assessments and reviewed proposal with client over the phone.

●Established and maintained a $5,000 or greater daily telemarketing goal.

●Presented detailed description of services available to client.

●Kept track of the technician’s location.

●Scheduled appointments.

Precious Lambs Learning Center January Woodbridge VA 2011- April 2011

Assistant Teacher

●Responsible for the safety and supervision of pre-school children that attend the learning

center.

●Worked with preschool-age children to develop intellectual skills that are required to

begin traditional school.

●Assisted children with building social and physical skills, through creative games and activities to help instill a sense of imagination.

●Worked on the development of language skills by reading books and leading the children

in guided play and activities.

●Served nutritious snacks and meals approved by the NSLP through the Department of

Agriculture to ensure optimal growth and development in all children.

Target Store Culpeper VA 2008 –2009

Customer Service Associate

●Greeted customers and provided excellent customer service.

●Office Organization & Administration.

●Directed phone calls.

●Kept area clean and maintained a clean work area.

●When asked, would help to check people out using the cash register.

●Stocking shelves.

●Answered multiple phone lines, assisted customers with returns.

●Responsible for returning merchandise to correct departments at end of shift.

●Assisted manager in other duties as needed.

Department of Information Technology Radio Shop Fairfax, VA 2003-2004

Administrative Assistant

●Utilized Microsoft Office, Access, Excel and Power Point to complete administrative

Assignments.

●Greeted customers, answered multi-line phone system, handled customer’s questions

and concerns.

●Completed inventory and related reports.

●scheduled appointments.

●Responsible for data entry, coding, faxing, copying and other office support as needed.

Education:

Graduate of Culpeper County High School Culpeper, VA ~ June 2001

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