Customer Service Representative

SUMMARY OF SKILLS

EMPLOYMENT EXPERIENCE

RICHA THAKKAR

Oshawa ON +1-437-***-**** ****************@*****.*** A detail-oriented and deadline-driven, and customer-focused individual is seeking a Customer Representative/Administrative/Accountant Assistant position where my customer service and accounting experience will be maximized.

● A top-performing employee in the field of customer service with amazing experience of more than 2 years in assisting customers via phone, email, chat & also face to face.

● Outstanding statistical skills with expertise in data collection and data analysis

● Enthusiastic, quick learner, responsible, and compatible with different work styles

● Adaptable; works effectively both independently and as a team member and demonstrates strong leadership, excellent social skills, and relationship building with colleagues and the public skills.

● Ability to perform different projects according to a project plan and consider deadlines simultaneously.

● Outstanding organizational, time management, decision-making, and problem-solving skills.

● Prepare AR/AP statements via software using QuickBooks.

● Exceptional communication skills in English, Hindi, and Gujarati, verbal and written. Technical Skills: Quick Book, CRM Software (with 1 year experience), Word, Excel, PowerPoint, Access, Outlook, administrative skills, account payable/receivable skills, payroll skills Process Operator, Estee Lauder, Markham July 2023-Continue

• Assemble and package the components of saleable and promotional products meeting both quality and quantity standards.

• Supply components and mass to the resource which includes the loading of hoppers that are integrated with automatic feeding equipment.

• Perform the assembly and packing of components and WIP as outlined in assembly instructions or specified by a supervisor.

• Through the execution of a process order remove empty cartons and excess packing material to maintain a clean and safe work area around the resource.

• In addition move components, mass, and/or WIP (work in progress) from the PSA (production supply area) to the resource supporting a continual flow of material to execute appropriate process orders as required. Customer Service Representative– HDFC Bank Limited, Ahmedabad-India November 2021- April 2023

• Provided excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.

• Oversee daily operations such as deposit & withdrawing, cash management, transaction processing, account opening and closing, and compliance with banking regulations and policies.

• Support the business’s sales efforts by promoting bank products and services, and identifying opportunities for cross-selling and upselling.

• Helped in analyzing financial data, including customer creditworthiness.

• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

• Help build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Office Executive/Customer Service Representative, SPL, Ahmedabad, India July 2021-November. -2021

● Oversee daily operations such as preparing invoices, documents &transaction processing.

● Built and maintained strong relationships with existing clients. Understood their needs, provided excellent customer services, and identified opportunities to upsell and cross-sell additional services. AVAILABILITY

● Developed strategies to attract new clients to the firm. Collaborated with partners & senior staff to convert leads into new clients.

● Prepared regular reports, presentations, and updates on business development activities, including progress against target, market insight, and competitive analysis.

● Collaborated with sales, marketing, operation, and finance, to ensure the smooth execution of business development initiatives.

EDUCATION

Master of Business Administration (MBA), Sal Institute of Management (GTU), Ahmedabad, India 2021

(Specializing in Digital Marketing and Social media management degree, Consumer strategy, Branding, Organization controlling, and Accounting)

Bachelor’s in commerce, GU, Ahmedabad, India 2019

(Specializing in Accounting, Finance, and Business organization) Quick Book Certificate Course

CSC (CANADIAN SECURITIES COURSE) Pursuing

PROJECTS

IMMERSION STUDY, Comparative analysis of LIC of India & MAX life insurance Business strategy-SWOT Analysis, Product research, and study SUMMER INTERSHIP PROJECT-Research on Impact of COVID-19 on Paytm Covid pandemic effect, Porters 5 force analysis, literature review, and study Objective and Data analysis

● Full time (Permanent Resident)

● Monday to Sunday

Contact this candidate