Customer Service Accounts Payable

J.L Nickerson

Atlanta, GA

Profile Statement

A well-qualified Leader & Business Manager with versatile skills including change management,

team supervision and development, report and document preparation, data management, workflow

scheduling and planning, customer service, and project coordination and execution.

My problem-solving skills are impactful and evident in designing and implementing improved work

processes.

Acknowledged for being an adaptable, self-directed professional who successfully communicates at

all levels, empowering my ability to ignite change through influence.

Education

Bachelor of Science in Business Administration Minor: Communications

University of West Florida Pensacola, FL

Associate in Applied Science Business Management Minor: Marketing

Pensacola Junior College, Pensacola, FL

Certifications

Hogan & L-Span Certification

Integrative Holistic Practitioner

Certified Life Coach & Business Coach

Skills/Qualifications

Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing,

Managing Processes, Supervision, Developing Standards, Promoting Process Improvement,

Inventory Control, Reporting Skills, Create and Conduct staff Meetings, Human Resource

Experience and Understanding, Payroll, Accounts Payable, Accounts Receivables, Spreadsheets,

PowerPoint Presentations, and advanced in-office suites 2007-2022

Core Competencies

● Organizational and planning skills

● Oral and written communication skills

● Data collection, analysis, and management

● Attention to detail

● Problem assessment

● Initiative

● Decision-making

● Adaptability teamwork

● Superior Customer Service

Work Experience

Russell Reynolds Associates

Operations & Staffing Management

● Volunteer Management

● Partnered with Global L&S Leader to complete the Translation Project into Qualtrics as lead PM

● Partnered with Associate overseeing higher level role onboarding to improve the onboarding

process and plan

● Identified problems with the Staffing Function and implemented new processes by partnering with

all levels of colleagues involved with the process, staffed over 100 projects while learning how to

improve with every opportunity by seeking coaching from experienced colleagues.

● Created traction around the staffing function by reaching out for coaching and support on the

process

● Attending and completing the Hogan and L-Span Certification Program – currently certified

● Built a large network on all levels within the organization to learn the business and deliver results

conducive to the organization and clients as a whole

● Designed and Implemented multiple components of the Development Function for internal

resources including Two-Way Surveys, a Development Tracker, Resource Profiles, a Recognition

Program, and a Tracking System for capacity.

● Supported Head of Operations & Head of Knowledge Departments

Younique Foundation

June 2018 - October 2020

HR Administrator/Business Operations Manager

● Volunteer Management

● Booked meetings and scheduled events

● Planned travel and booked travel

● Philanthropy

● Human Resources

● Supported staff of 17 onsite and 7 departments remote

● Vendor Relationships

● Provided Entertainment for the beneficiaries of nonprofit

● Stakeholder in initiatives

● Created content for policies and procedures

● Prepared and submitted expense reports

● Supported Director of Finance & Administration/Operations

Northwest Signs –

July 2011- March 2018

Project Lead

● Lead planning and implementation of projects, assist with design and pilot phase

● Facilitate the project mission, goals, tasks, and resource requirements to team members

● Resolve or assist in the resolution of conflicts within and between projects or functional areas

● Responsible for assembling the project staff; for their technical and functional development &

performance

● Manage project budget and resource allocation

● Interact regularly with existing or potential clients to determine their needs and to develop plans

for improving products

● Work cross-functionally to solve problems and implement changes

Executive Administrative Assistant

● Maintains office services by organizing office operations and procedures; preparing payroll;

controlling correspondence; designing filing systems; reviewing and approving supply

requisitions; assigning and monitoring clerical functions.

● Provides historical reference by defining procedures for retention, protection, retrieval, transfer,

and disposal of records.

● Maintains office efficiency by planning and implementing office systems, layouts, and equipment

procurement.

● Designs and implements office policies by establishing standards and procedures; measuring

results against standards; and making necessary adjustments.

● Completes operational requirements by scheduling and assigning employees, and following up on

work results.

● Keeps management informed by reviewing and analyzing special reports; summarizing

information; and identifying trends.

● monitoring, and appraising job results.

● Maintains professional and technical knowledge by attending educational workshops; reviewing

professional publications; establishing personal networks; and participating in professional

societies.

● Contributes to team effort by accomplishing related results as needed.

● Maintains accounts payable and receivable as well as maintains petty cash

New View Model Management

June 2008 – March 201

Office Manager

● Manage, schedule, coordinate office functions, and activities for a nine-person sales office

● Monitor achievement of sales objectives and key performance indicators

● Review and track daily sales reports, control expenses, and prepare expense reports, assist with

preparation and tracking of annual budget

● Prepare monthly sales summaries and reports, liaise with finance, warehousing, distribution, and

other departments

● Follow up on customer calls and complaints,

● Supervise and develop 2 sales support staff members

Project Assistant

● Assist in planning and implementation of projects,

● Support the team in taking on specific tasks to increase efficiency

● Compile internal and external customer communications

● Assist the project manager with staying on budget and completing projects by the required

deadline

● Assisted in drafting project outlines and execution plans, also presented completed projects to

managers

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