Scrum Master Project Manager

BRIAN THACKER

AGILE PROJECT MANAGER PROCESS INNOVATER EFFECTIVE LEADER

Atlanta, GA 770-***-**** *********@*****.*** Linkedin Professional Summary

Results-driven and team-oriented Scrum Master with a proven track record of successfully leading multiple teams to deliver high-quality software solutions on time and within budget. Known for creative problem-solving skills and the ability to think outside the box to address complex business challenges, driving desired outcomes in software development. Skilled in Agile methodologies, stakeholder management, and sprint planning, with strong organizational abilities in managing complex projects with multiple deadlines.

Extremely effective at running software development teams using Agile methodologies to meet more waterfall like expectations while encouraging and fostering the necessary product development for the Business.

Proficient in IT concepts including network infrastructure, cloud computing, cybersecurity, web design, automated testing software, Git branch Management, and automated API testing. Skilled at facilitating effective meetings, workshops, and retrospectives to improve team collaboration, and problem-solving.

Skills

Agile Methodologies: Scrum, Kanban, Sprint

Planning, Workflow Analysis, Resource and

Team Allocation, Agile Best Practices; utilized

Jira for backlog management and progress

tracking, and Jira Align for aligning team

efforts with organizational goals.

Project Management: Results-driven project

management, Project Management Life

Cycle, Business Analysis & Change Control;

employed Confluence for documentation

and collaboration among stakeholders.

Technical Skills: Requirements elicitation and

vetting; web development, IT concepts

(network infrastructure, cloud computing

(AWS, Azure, and GCP), and cybersecurity).

computing (AWS, Azure, and GCP), and

cybersecurity)

Team Management: Utilizing combinations of

Scrum and Kanban for optimal team

performance; on and offshore team

management; development team training;

team performance optimization, with tools

like Jira to monitor team metrics and

enhance accountability.

Quality Assurance: Quality assurance, test

planning & execution, risk identification.

Agile Coaching: Coaching teams to

optimize their output by focusing on

incremental improvements and small wins,

leveraging Jira and Confluence for

continuous feedback and improvement.

Work History

Digital Scrum Master / Developer Teams Lead and Coach Jan 2020 - July 2024 T-Mobile USA Atlanta, GA

Managed up to four Scrum Teams simultaneously using both Scrum and Kanban methodologies, consisting of up to nine people per team, for three years, utilizing Jira for tracking progress and managing backlogs.

Led Agile SAFe Quarterly planning and execution for the ATLAS Sell Pillar, coordinating efforts through Confluence to ensure alignment among stakeholders.

Scaled multiple Scrum Teams up and down for both long-term and shorter-term objectives, using Jira to monitor team capacity and workload.

Implemented Agile Scrum best practices for teams, leveraging Jira to facilitate sprint planning and retrospectives.

Drove the business side planning process to match capacity with clearly defined expectations, enhancing reliability of release schedules and deliverables, along with burndown and velocity metrics tracked in Jira.

Consistently improved team communication and core processes, resulting in more reliable and predictable sprints and releases, with enhanced reporting and communication to key stakeholders through Confluence.

Implemented tracking methods for developer productivity using Jira, enabling the company to address underperforming areas effectively.

Improved metrics and processes for resolving both internal and external blockers, leveraging Jira to identify and track issues.

Senior Project Manager /Scrum Master Coach Jun 2019 - Apr 2020 Bridgevine Inc. (Acquired by Updater Inc. April 2020) Alpharetta, GA

Managed multiple team initiatives driving over 80% of the day-to-day revenue of the company, including enhancements to payment processing and online order processing systems.

Implemented Agile Scrum best practices for teams that were previously using very loose planning and execution tactics, ensuring alignment with business objectives.

Drove the business side planning process to match capacity with clearly defined expectations, increasing the reliability of release schedules and their deliverables, along with burndown and velocity metrics.

Merged two of the company's largest and most highly visible projects, resulting in fewer meetings, more developer engagement, higher productivity, and reduced testing time.

Improved team communication and facilitated a new team structure and cadences, incorporating input from Business Analysts (BA) and Quality Assurance (QA) to enhance collaboration.

Improved overall processes on five projects, creating reliable and predictable sprints and releases with enhanced reporting and communication to key stakeholders.

Led the requirements gathering process for payment processing and online order processing, collaborating with stakeholders to define and prioritize business needs.

Implemented tracking methods for developer productivity using Jira, enabling the company to address underperforming areas effectively.

Improved metrics and processes for resolving both internal and external blockers, leveraging Jira to identify and track issues.

Project Manager and Agile Coach Aug 2018 - May 2019 Adrenaline Technologies LLC. Alpharetta, GA

Acting Project Manager for a startup software company specializing in niche offshore development for telecom corporations.

Utilized a combination of Scrum and Kanban methodoligies to achieve team results.

Led Analysis, Design and Project Management for the UI component of a major US Cable providerswitching all of its telephony infrastructure to a VOIP with web service based APIs.

Led Analysis Design and Project Management for a mid-tier custom fiber and VOIP provider project to create an external portal and accompanying internal workflow tool for managing port out requests.

Worked with business stakeholders to analyze business requirement and create the BRD, mockups,and workplan for all UI related deliverables.

Managed an offshore team of 10 developers in delivering the project on time and under budget.

Oversaw testing, UAT, Go Live, and post production support.

Created functional and technical documentation for previously completed projects that are still in support and enhancement phases.

Scrum Master and Onsite Team Lead Jan 2017 - Jan 2018 Tin Roof Software

Projects: Aptos, NCR

High-visibility project endeavor providing an integration platform for third-party customers to integrate with NCR customers, facilitating seamless payment processing and online order management.

Managed a team for a new E-Commerce client, delivering upgrades necessary to support increased demand, including enhancements to the order processing system.

Implemented and ran SAFe methodology on Scrum teams, ensuring alignment with business objectives and improving team performance.

Directly reported to high-level client executives, providing weekly status updates to both the Client and Tin Roof leadership, fostering transparency and trust.

Managed team expectations, defined scope, and gathered requirements to deliver significant performance and security improvements on the client’s Order Management System.

Used a hybrid of Scrum and Kanban in Jira to facilitate project management, ensuring efficient workflow and accountability.

Deliverables: New tokenized payment processing domain, new internal system for capturing order status, overhauled processing feeds to interconnected systems, new mechanisms to clear credit card data, and various other cybersecurity enhancements. Project Manager/ Sr. Business Analyst Jan 2014 - Jan 2016 AIG

Facilitated a critical role in an internal consulting practice group at this multibillion-dollar insurance corporation, directing initiatives with a focus on reducing expenses and optimizing project performance

Directly reported to the VP of the Global Strategic Transformation Office

Executed an expanded scope of responsibility including serving as Training Lead managing user acceptance testing on an enterprise-wide workflow program with an annual budget of

$4MM

Coordinated flow of key information and communications between Senior Executives and IT stakeholders

Onboarded thousands of users on custom software applications designed to meet the needs of business units

Collaborated with domestic and offshore development and QA teams, meeting all project milestones and deliverables on time and within budget for all releases

Used PowerPoint and Visio to document current and future state processes

Tracked project timelines, milestones, and metrics using MS Project

Used MS SharePoint to track project change requests, team updates, and knowledge repository.

High Tech and Communications Consultant Jan 2008 - Jan 2014 ACCENTURE

Led all non-development phases of the SDLC for major software deployments and integrations at more than half a dozen fortune 500 clients of this leading consulting firm (including Cox Communications, AT&T, Verizon, EMC, Staples, and Pfizer)

Developed expertise of testing, training, and requirement gathering practices

Managed several multi-million-dollar projects User Acceptance testing

Successfully directed two Salesforce.com service cloud implementations as Testing Lead, with authority over domestic and offshore personnel; additionally, led UAT and ORT for quarterly releases of components of a DSL provisioning system for a major telecommunications carrier

Effectively managed scope creep and enhancements within Agile and Waterfall development environments

Authored project documentation, including requirements, Use Cases, Test Plans, Test Scripts, and Training Materials

Highly extensive use of MS Office (Excel, PowerPoint, Visio). Education

Bachelor of Science: Operations Management Dec 2007 Georgia Institute of Technology Atlanta, GA

Certifications

CSM Certified Scrum Master

SAFE Certified Scrum Master

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