Scrum Master Quality Assurance

Jenny Bowen Pahoa, Hawaii 281-***-**** *******@*****.*** LinkedIn

INNOVATIVE AGILE COACH & SCRUM MASTER

Agile & Scrum Solutions Development – Business Analysis – Project Management – Data Modeling / Data Visualization

With over 20 years of experience in Agile/Scrum leadership, I have overseen projects for leading oil & gas/energy corporations worldwide, such as Chevron, Halliburton, ExxonMobil, and ConocoPhillips. I am adept at demystifying technical concepts for non-technical users and leading training initiatives that bolster efficiency and operational assurance through innovative methodologies.

Strategic Planning / Quality Assurance

Business Case Development / Presentations

Requirements Analysis / Solutions Launch

Client & Key Stakeholder Relationships

Performance & Product Ownership

SDLC / SAFe Methodologies

Program & Team Leadership

KPI Development & Tracking

Sprint Reviews / Release Planning

Training & Development / Resources & Tools

Cross-Functional Collaboration

IAM – Integrated Asset Management

Scrum Iteration Lead, Dev-OP and QA Leadership

A leader who is ethical, proactive, and conscientious, guiding Agile/Scrum workflows, programs, and systems from start to finish in accordance with established metrics and best practices.

Engage in collaborative problem-solving with staff, product developers, and key stakeholders to identify and resolve system escalations/deficiencies, mitigate, and respond to risks, and diagnose and troubleshoot problems, which facilitates quick resolution and retention.

Adopt a blended leadership approach to propel operational, team, and client objectives, and unify teams by bridging communication gaps, thereby fostering a culture of continuous improvement.

Master new concepts and generate new business opportunities while simultaneously prioritizing and monitoring various measurable objectives. As a Subject Matter Expert, take ownership of Key Performance Indicators, metrics, and quality standards.

Adaptable and flexible, I thrive in rapidly changing environments, driving productivity to support the deployment and enhancement of a diverse of services.

I have utilized Team Foundation Server (TFS), Azure DevOps (ADO), and Jira to manage scrum teams. I am well-versed in Feature Driven Development (FDD), Test Driven Development (TDD), Continuous Integration/Continuous Deployment (CI/CD), Pair Programming, Kanban, Automated Testing, Automated Deployment, and Lean methodologies.

PROFESSIONAL EXPERIENCE

Programmers.io Pahoa, Hawaii REMOTE 10/2022 – 6/2024

SAFe Program Consultant (SPC), Senior Scrum Master, RTE

As an SPC, I championed innovation by ensuring end-to-end transparency across teams, providing real-time roadmaps with clear timelines. My expertise in Agile product management drove business outcomes, enhancing visibility and accountability at every level. I promoted collaboration using Scrum, Lean, and Kanban methodologies, identifying and remedying gaps in technical skills to improve resource efficiency and delivery reliability. I guided the product from inception to market launch, establishing a cadence for continuous discovery, development, and deployment.

As an RTE, I implemented governance and processes for tools and standards to foster continuous delivery. I oversaw three high-performing, cross functional Scrum teams and one Kanban team. I mentored multiple Product Managers moving into Agile product development and coached teams on SAFe Scaled Agile, Lean, Kanban, Scrum, and the Azure DevOps tools and framework. I carried out analytical assessments at both team and program levels to pinpoint coaching needs, resource shortages, and to maximize the value of PI Planning sessions. Managed and optimized the flow of value through mechanisms such as Program, Kanban, Inspect & Adapt workshops and PI Planning.

In my role as an RTE, I established governance and processes for tools and standards to promote continuous delivery. I supervised three high-performing, cross-functional Scrum teams and one Kanban team. I guided multiple Product Managers transitioning to Agile product development and provided coaching on SAFe Scaled Agile, Lean, Kanban, Scrum, and the Azure DevOps tool and framework. I conducted analytical assessments at both the team and program levels to identify coaching requirements, resource gaps, and to enhance the effectiveness of Pre and PI Planning. I managed and refined the value stream using methods like Program Kanban, Inspect & Adapt workshops, and PI Planning. Consolidated Team PI Objectives into Program PI Objectives and disseminated them to enhance visibility and transparency. Fostered collaboration among all teams, Solution Architects, Engineering, and the User Experience team. Collaborated with Product Owners, Product Management, and other stakeholders in the value stream to ensure alignment between strategy and execution. Monitored impediments and aided in managing risks and dependencies.

As a chief scrum master, I established an Agile/Scrum knowledge hub on SharePoint to serve as a comprehensive resource for enhancing team competencies during our transition to Agile. I provided training and coaching on Agile development values, principles, and practices to development teams, Product Owners, Scrum Masters, and program-level leaders. I facilitated all Scrum ceremonies, including Daily Stand-Ups, Sprint Planning, Backlog Refinement, Sprint Reviews/Demos, and Sprint Retrospectives. I also created a process to educate Product Management and Product Owners on building and maintaining the Product Backlog, incorporating best practices and lessons learned. I shielded the development team from external distractions, impediments, and conflicts to ensure focus on the sprint backlog goals and product timelines. Additionally, I monitored and communicated the team's sprint capacity and velocity, as well as sprint/release progress to all stakeholders and management.

Agile Progression: Led the transition of Scrum teams to an Agile framework, achieving a 30% to 100% progression. Formulated and executed a strategy for Pre-PI Planning, PI Planning, and Scrum Ceremonies, incorporating shared tools. Conducted workshops across all four modules to establish and synchronize the value streams within the Agile Release Train (ART). Recognized existing dependencies and risks, as well as potential future risks in PI Planning that could prolong the project's timeline. Charted a course for the organization's shift from Agile adoption to a comprehensive transformation.

Developed Onboarding site: Developed a streamlined onboarding SharePoint site for both Scrum Teams and business roles, detailing roles, and responsibilities to ensure clarity and transparency regarding individual contributions and the status of project products.

ABM (Sakesh LLC) Hawaii REMOTE 05/2022 – 10/2022

Scrum Master and SAFe Program Consultant (SPC)

As a Senior Scrum Master, I lead three teams within the facilities industry. I have developed tools and techniques that effectively guide Agile principles and enhance facilitation skills. I manage all Agile/Scrum processes, including sprint planning, daily scrums, sprint reviews, and retrospectives, and coach team members and clients on the Agile process. My responsibilities include product backlog management using Jira and facilitating Scrum ceremonies and Agile Release Train events such as Pre & Post Planning, and PI Planning. I have coached teams to higher maturity levels by refining their processes and ensuring adherence to the Scrum framework. I facilitate discussions, decision-making, and conflict resolution across three cross-functional teams, ensure user story readiness before every sprint planning, and manage risks to boost team efficiency and effectiveness. My efforts have enabled the Agile team to increase its throughput by 15% through swarming around features and other collaborative approaches like paired programming. Additionally, I have facilitated test-driven development on projects, increasing quality by 17% as benchmarked against historical data.

PPG (Icon Consultants) Houston, Texas REMOTE 10/2021 – 02/2022

Scrum Master and SAFe Program Consultant (SPC)

As a Lead Scrum Master, I directed two AI Digital Teams to enhance customer focus and achieve agile delivery excellence. Serving as a servant leader, I elevated the Squad's proficiency in Lean/Agile methodologies. Following the development of the initial teams, three additional teams were formed. I integrated Agile skill development and behavioral change management. I initiated the Scrum Master CoP, a comprehensive SharePoint site for Agile/Scrum FAQs. I supported the Product Owner by ensuring each team grasped the OKRs, product domain, customer objectives, scope, and timeline. I fostered a psychologically safe space for teams to self-organize and efficiently prioritize work items. I facilitated alignment within and across teams, contributing to the discovery of new value streams and customer engagement in a global organization. I promoted a growth mindset and continuous improvement. I mediated conflict resolution, identifying resource skill gaps and addressing team dynamics to alleviate critical bottlenecks. I developed Azure DevOps (ADO) tools and techniques for effective product backlog management. I conducted Scrum ceremonies and Agile Release Train events, including Program Refinement, Pre & Post Planning, PI Planning, and Inspect and Adapt (I&A). I created a Program Roster, Cadence, and Calendar, inviting all Agile and dependent team members for Program Increment Planning (PI). I guided Product Owners in refining the Epic and feature discovery and requirements gathering process. I performed an in-depth analysis of User Stories and Acceptance Criteria. As an Azure DevOps (ADO) administrator, I evaluated internal systems and devised training programs for identified improvement areas. I developed and led ADO training for various Agile roles.

ENBRIDGE (ProComm) Houston, Texas 10/2020 –10/2021

Scrum Master and SAFe Program Consultant (SPC)

The tasks included translating and prioritizing requirements, preparing business cases, conducting process flow mapping, RACI, and RAPID modeling, and offering business process optimization recommendations. I facilitated workshops and prepared training materials. I provided training and coaching in Agile Development principles and practices to development teams, Product Owners, Scrum Masters, and program-level leaders. I developed workshops for Value Stream Agile transformation and implementation within the organization. I coached teams on SAFe Scaled Agile, Lean, Kanban, Scrum, and Azure DevOps (ADO) throughout the Agile transition. I coordinated Solution Train and Agile Release Train events, including Program Refinement, Pre & Post Planning, PI Planning, and Inspect and Adapt (I&A). I developed the Program Roster, Cadence, and Calendar, identified, and invited all Agile teams and dependent team members, and conducted Program Increment Planning (PI). I promoted Agile principles such as backlog refinement, release planning, iteration planning, daily stand-ups, team demos, team retrospectives, and focused on the delivery of incremental product releases. I led and coached the Product Owner to enhance story writing, feature discovery, and the requirements gathering process, which resulted in a 20% increase in customer satisfaction and a 20% reduction in time-to-delivery. I also coached teams on Scrum practices, leading to a 70% improvement in estimating.

CHEVRON Houston, Texas 11/2017 – 4/2020

Scrum Master and Project Consultant, MBCU Product Lines, (1/2020 to 4/2020)

Recruited specifically to oversee all facets of daily Sprints, operations, and the broader Agile transformation, serving as a principal coach and project leader. I directed Scrum Ceremonies for project planning, collaborated with cross-functional teams and business executives, and facilitated the creation and prioritization of epics, features, and stories, as well as backlog refinement. I monitored team performance, addressed and eliminated obstacles, and integrated and educated new team members. I also cultivated client relationships, spearheaded product design and process enhancements, and promptly addressed and resolved challenges.

Agile Progression: Led a high-functioning Scrum team from a 17% to 100% adoption of an Agile framework, advancing from Level 1 to Level 5 within three weeks. Guaranteed the current plan for PI Planning was in place, with support tools aligned to meet both core and extended team needs, while establishing trust at all levels. Identified existing dependencies and risks, as well as potential future risks in PI Planning that could prolong the project's timeline.

Senior Scrum Business Analyst, HES IT Essential Sphera Project, (8/2018 to 12/2019)

Provided strategic guidance and direction for the functional design and architecture of application systems, technologies, and platforms; interpreted user requirements to develop use/test cases within established timelines and specific project needs. Managed the cadence of events, transformed specifications into business cases, created flowcharts in Visio, formulated RACI and RAPID model/process flow diagrams, and acted as a PowerApps practitioner. Served as the SharePoint Administrator for the entire project and the third-party contractor (3PC) vendor site.

Waterfall to Agile Transformation: Effectively led an enterprise-wide transition from Waterfall to Agile framework, delivering project on time and under budget. Utilized advanced knowledge in Agile solutions and enhanced futile/underperforming systems, processes, and reporting.

Senior Business Analyst/Scrum Master/Agile Coach, ITC Information Technology Company, (11/2017 to 8/2018)

Fostered a collaborative and productive workplace culture through Agile implementation and coaching, including close collaboration with managers to identify and address gaps. Coordinated PI planning, maintained data integrity on RTE Backlog for PI Planning, coached product owners in backlog creation, and coached new Scrum Masters. Coordinated with development teams, led release planning, developed business cases, and tracked/analyzed progress.

Agile Implementation: Championed the transition from Waterfall to Agile framework, including identification and development of tools for team improvements, change management, and team coaching.

EXXONMOBIL Spring, Texas 7/2017 – 10/2017

Senior Scrum Business Analyst, SharePoint/Project Consultant

Delivered high-level consulting for business customers as a project leader and strategic planner, including data and trend analysis, technical troubleshooting, and coordination of group projects.

Support Specialist: Ensured general and technical application support, monitored application performance, and reviewed data models.

HALLIBURTON Houston, Texas 1/2014 – 2/2016

Talent Management Function Senior Business Analyst/HRIS and Competency Development Consultant

Drove talent acquisition and development processes for global teams, including the development of functional business cases, project leadership, and process ownership for PPR systems/Content Management systems. Coordinated with cross-functional teams and stakeholders, communicated with clients to gather requirements, and collaborated with Human Resources and various teams to develop and executive IT frameworks.

Quality Control and Compliance Governance: Assimilated business processes for the governance of competency data Quality Assurance; proven effective best practices were adopted and implemented globally at all Halliburton facilities; successfully validated the compliance of competency development data preserved for all personnel.

CHEVRON Houston, Texas 04/2006 – 6/2013

Talent Management Function Senior Business Analyst, Project Resource Company (PRC)

Drove business consulting for deployment and implementation of Pathways and CAT Administration/Support, excelled as SME CVX on CAT workflow processes, and developed comprehensive road maps. Led competency development, analytics, information management, and business processes. Determined potential improvement opportunities for development and performance gaps, led data collection and reporting, and maintained data integrity. Trained users in SharePoint, administered Learning Management System (LMS), and integrated quality software/tools.

Database Development and Launch: Created a database to maintain participant data; reduced reporting turnaround time to seconds/minutes compared to days/weeks; as of 2020, Horizon still uses this data system.

ADDITIONAL EXPERIENCE:

Senior Business Analyst/Project Consultant, Upstream Training & Development/ETC/Marketing Business Support – CHEVRON

Served as Competency Development Program Consultant/SME and led the global deployment and implementation of PetroSkills CAT for 13K+ end-users. Recognized for creating and launching innovative programs and processes with success in end-to-end governance including stakeholder satisfaction, quality, and efficacy. Trained and developed program advisors and administrators on sustaining policies and systems including data mining practices, business analytics and reporting, and process optimization/integration/automation. Built and maintained strong working relationships with Global Upstream and all other BU Opcos, ETC and IT.

TECHNICAL PROFICIENCIES

Operating Systems / Software Development:

SharePoint 201*-****-****, Adobe Professional, Photoshop, Visual Basic, Qualtrics – 360 Feedback, SharePoint Designer/Workflows, MS Office 365, Power Automate, LMS, Inquisite – Survey Builder, Nintex, MS Project 2016, SAP, Content Management System, MS Info Path, MS Access 2016, SpotFire, ADO – Azure, Jira, InDesign CS5, MS Visio 2016, Agile Values and Principles.

EDUCATION

Bachelor of Science, Business Administration, Information System Specialty DeVry College Houston, Texas

Associates of Applied Science, Business Technology/Accounting Specialty Hallmark Institute of Technology San Antonio, Texas

CERTIFICATIONS

SAFe Program Consultant (SPC), Scrum Master and Product Owner (SAFe Agile), Greenbelt Six Sigma (6 Sigma Study),

Asset Management Certified (IAM), Business Analyst (ESI), Project Management (PMI), Change Agent (LaMarsh Global),

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