User Experience Research Associate

Kunal Chandel

**************@*****.*** 510-***-**** Oakland, CA 94609 LinkedIn

Summary

Highly motivated and analytical Qual/Quant UX Researcher with 3+ years of experience, a passion for user-centered design, and experience in optimizing product development through research. Proven ability to deliver actionable insights through usability testing, interviews, surveys, and A/B testing. Boosted research output at Google and increased user satisfaction at Munich Re. Adept at understanding user needs to be presented to stakeholders. Passionate about crafting user-centric products for a seamless user experience. Experience

UX Research Associate, Google (Contract) – Mountain View, CA October 2023 – Present

● Managed and conducted 30+ weekly end-to-end user studies on Multimodal AI wearables & 3 concurrent AR/VR user studies; face/eye/hand tracking. Employed user interviews, user testing, and usability testing to gather rich user data and inform design decisions.

Leveraged surveys to gain insights from all participants, resulting in a more clear understanding of user pain points.

● Handled process development, study design, lab setup, device testing, proctor training, data collection, troubleshooting, recruitment, scheduling, and participant-facing communications.

● Designed and assisted in developing UX study test procedures, extracting insights into product usability for company stakeholders, using methodologies such as User Testing, User Interviews, and Usability Testing.

● Automated outreach using Google AppScript for AR Data collection team to streamline the scheduling of user tests which boosted session rates by 25% and upped team production rates by 10% by easing outreach.

● Collaborated closely with researchers, engineers, and product managers to support their research needs, consulting on methodologies, processes, issues, and updates. Global End UX Research Intern, Munich Re – Princeton, NJ (Remote) July 2022 – December 2022

● Conduct A/B Testing to determine which ServiceNow method is better for users when requesting support; Results showed users preferred ChatBot responses over live support until the issue was escalated.

● Surveyed employees using SurveyMonkey to gather data about user needs and pain points to have insightful data to create a better ServiceNow group for the global company.

● Analyzed/ normalized qualitative and quantitative global survey data to create an interactive dashboard using Power BI showing a 15% increase in positive use of the IT operations support group to company stakeholders.

● Optimized chatbot responses of ServiceNow group to help user experience without needing human interaction.

● Worked remotely in the PST timezone while my team was in the EST timezone and matched working hours with other teams to meet and collaborate on user experience for ServiceNow groups in different countries. Product Design Intern, Intel (Via Oakland Tech Highschool) – Santa Clara, CA June 2017 – August 2017

● Collaborated with peers to create mockup designs of wearable watch technology.

● Implemented Arduino hardware and IDE to create a wearable watch to conduct usability tests on peers and gathered important information to improve the product.

● Conducted and created user interviews, focus groups, and user personas of target groups for the product to find the best features and practices to guarantee a quality user experience when using the product.

● Toastmasters course to improve public speaking skills to present and pitch the created product during internship. Projects

Multimodal AI & AR/VR Experience Google (Contract via Cognizant)

● Usability Testing on Multimodal AI to gather data and train model - Usability Testing, UX Writing

● Interpreted protocols to create processes for usability testing

● Conducted user testing on AI models in association with AR/VR teams to gather data for user center-design Skills

Research: User Research, Usability Testing, Qualitative & Quantitative Data Analysis, Data Visualization, A/B Testing

Technical: Python, Google AppScript, SurveyMonkey, Power BI, Arduino IDE, Microsoft Excel, Google Sheets Design: Wireframing/Prototyping, Sketch, Blender, Figma Communication: Report Writing, Presentations, Toastmasters Education

University of California, Santa Cruz – B.S. in Cognitive Science (Emphasis: HCI) January 2021 - June 2022 Laney College, Oakland CA – A.S. in Mathematics August 2018 - December 2020

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