Customer Service Inventory Management
Resume:
ROBYN ROWLEY
CUSTOMER SERVICE
REPRESENTATIVE
CONTACT:
***********@*****.***
Spring, TX 77388
SKILLS
• Operations Management
• Attention to detail
• Budget management
• Customer service
• Decision making
• Analytical thinking
• Problem solving
• Team Building and Leadership
• Store Merchandising
• Sales Strategies
• Inventory Management
• Vendor relations
• Conflict resolution
• Effective communication
• Promotions planning
• Goal setting
• Time management
• Team management
• Sales strategy
PROFESSIONAL SUMMARY
Adaptable professional with 10 years of leadership experience and proven knowledge of increasing sales, customer satisfaction, problem- solving, inventory management, merchandising, and prioritization. Skilled in having an eye for detail and training and developing high-performing teams to increase sales and achieve business goals. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company.
PROFESSIONAL EXPERIENCE
Store Leader
7-Eleven, Inc., Spring, TX
SEPTEMBER 2022-PRESENT
Manage daily store operations and processes, providing excellent customer service and welcoming hospitality to each and every guest. Lead a dynamic team and ensure smooth and efficient operations of online delivery orders originating from the store app and website.
Increased monthly sales by 40% to 110% through effective and innovative product placement, inventory management, and targeted promotions.
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Boosted loyalty customers rate 10%, along with customer satisfaction rating above 90% through effective problem-solving and conflict resolution.
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Keep a mindful eye of store budget and store financials, perform daily inventory audits for inventory management, invoices for inventory recap to prevent loss prevention.
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Implemented effective merchandising techniques to optimize innovative product placement in the store.
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Bakery Manager
PHOENICIA SPECIALTY FOODS
April 2015 - October 2020
Managed 25+ employees in a high energy, fast-paced bakery within a higher end grocery store, and created a knowledgeable and enthusiastic, customer-oriented team.
Achieved a 60% increase in sales by creating innovative cookies to promote various events in downtown: Houston Rockets, Houston Texans and Houston Astros games, including playoffs and world championships games, The Bridal Estravaganza, various shows at Jones Hall, events at Discovery Green and George R. Brown Convention Center.
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Demonstrated expertise in managing bakery operations, including production, staffing and inventory.
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Collaborated with other departments on special projects or initiatives requiring cross-functional coordination.
Contact this candidate