Administrative Assistant Call Center

Location:

Posted:

October 23, 2024

Dana Matthews- Porter

***************@*****.***

EXPERIENCE:

Forrest Solutions New York, NY Call Center Representative 1/20 – 7/24

Take customer calls and provide accurate, satisfactory answers to their inquiries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Help to train new employees and inform them about the company’s customer management policies

FedCap Group New York, NY

Administrative Assistant 11/19-4/20

Maintained participant contact to ensure document submission and program success

Assisted Career Services Team with arranging participant supportive services

Responsible for reviewing the files.

Maintained the data in Excel and spreadsheet.

General office duties, including but not limited to faxing, scanning, copying and filing

Collected documentation and provided receipt of submission as required

Urban Upbound/Workforce1 Program LIC, NY

Account Manager 2/16- 6/17

Researched and developed industry knowledge in key occupations in order to ensure effective matching of candidate to available job orders

Responsible for maintaining the files and documents from the concerned department.

Facilitated recruitment sessions for each open job order daily

Provided motivational interviewing techniques and mock interviews for all qualified candidates

Screened and matched job applicants based on qualifications and requirements discussed with employer and hiring manager

Conducted employment assessments to determine candidates’ job readiness level

Followed up with participants regarding job interviews and employment status

Armand Corporation New York, NY

Administrative Assistant 10/14- 1/16

Assisted in effectively planning, scheduling and evaluating project milestone

Performed data entry and maintained the database.

Responsible for maintaining files, reviewing them.

Supervised and managed the work of others.

Responded to customer on matters pertaining to logistics policies, plans, and objectives

Assisted with project implementation and project closure

Responsible for the review of contract documents and shop drawings

EDUCATION:

LaGuardia Community College Human Services Expected Graduation Date: 2026