Supply Chain Project Management
Resume:
PROFESSIONAL SUMMARY:
A progressive leader with * years of SAP Operational HR/Application, Material Maintenance, Supply Chain and Sales and distribution experience. Relationship building, teaming, communication, project planning and management, mentoring and problem solving are recognized strengths. Consistently demonstrates a high level of skill in leading, directing and delegating responsibilities and tasks to meet and achieve strategic initiatives in cross functional environments. Passionate about developing others, guiding them to promotion and expanding my leadership capabilities.
Analyzing risks, issues and opportunities
Program and Project Management
Gathering and creating Business and Functional requirements
User Acceptance Testing - Several projects completed
Ability to work in fast paced dynamic environment
Ability to prioritize and deliver on multiple threads of work
Computer operations, applications development and application support, IT security
Understanding of SDLC
Help Desk Support
Enterprise experience
Identifying Process and procedures improvement
Regulatory Sox compliance
User training and mentorship provided
Vendor management, integration, and strategic planning
Identifying customer’s and business needs
Instituting solutions to attain objectives
Application enhancements
Ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
Change Management Process and Review board/Participated
Experience developing and executing project plans
Use of Microsoft Office applications including expert proficiency in Word, Excel, Project and PowerPoint and experience with Visio and Access;
Excellent leadership and people skills in order to effectively partner with and lead teams in completing actions supportive of program efforts. Must be able to effectively create and communicate presentations to senior and executive level management.
Areas of Expertise
Leadership Development and Mentorship
Strategy Development, Planning and Implementation
Excellent Communication and Customer Support
Team Building
Conflict Resolution
Root Cause Corrective Actions, Process Improvements and Change Management Review Board
Project Management
Supply Chain Analysis
Agile/Kanban Experience (Creating User stories for Sprints)
Cross functional partnership building
SKILLS/TOOLS:
Agile Project Management Software Methodology( Sprint Releases, creating user stories, Kanban, speed to market), ASSET Management, JIRA, E-Learning Internal Application, Oracle HR, ACCESS, PeopleSoft 9.1, Change Management, CRM/Salesforces, Clarity Project Management Software, SharePoint, Windows 98, 2000, XP, Vista, Windows 7, Remedy/Help Desk ticketing support, MS Office Tools (Word, Excel, PowerPoint, Visio, Explorer), SAP R3 (MM, HR, SD, FI & GTS), SQL, NetMeeting, Tag Track/Inventory Management System, Recruitmax, TALEO, Applicant Tracking Systems, Lotus Notes, UAT Testing, SAP/GTS testing within Development stage.
PROFESSIONAL EXPERIENCE:
Boeing Corp –
March 2022 – Pres.
Fabrication One BPS, FSCC, Change Mgmt. Business Operations Manager
Managed Business Operations team performing activities in multiple manufacturing Business Units.
Developed and executed FSCC business plans and create One BPS standards for policies and procedures and develops organizational and technical strategies.
Acquired resources, provides technical management of suppliers and leds process improvements.
Developed and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
Provided oversight and approval of technical approaches, products and processes.
Managed, developed and motivated employees.
Boeing Corp –
Nov. 2019–March 2022
Operations Manager - 777 Tool Construction/Tool Operations
Managed employees performing activities in multiple manufacturing disciplines.
Developed and executes business plans, policies and procedures and develops organizational and technical strategies.
Acquired resources, provides technical management of suppliers and leads process improvements.
Developed and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
Provided oversight and approval of technical approaches, products and processes.
Managed, develops and motivates employees.
Boeing Corp –
Sept. 2018–Nov. 2019
Sr. Systems Integrator 2CES, Advanced Manufacturing Equipment & Tooling
Led activities and initiatives across the value stream and associated organizations to improve Tooling and Equipment performance and impact on the overall production system.
Worked closely with both the Senior Manager and the Deputy Chief of Staff to understand and follow through on assignment objectives and deliverables to effectively implement strategies and plans.
Managed projects: communicating performance, obstacles, achievements, and help needed; providing key data, analysis &informed opinion needed to help facilitate action at decision points.
Integrated enterprise teams with multiple levels of leadership and non-leadership members to determine solutions for complex problems utilizing ingenuity and innovation.
Utilized tools, training, and experience to develop work statement, project schedules, process improvements, resource allocation, risk and feasibility analysis that improve the overall AMET lifecycle.
Developed and provided meaningful metrics, analytics, and data that drives action and improvement.
Effectively inspired performance created and delivered presentations; facilitate recurring meetings and workshops.
Boeing Corp - Warehousing System and Data Analyst, Raw Material Aggregation System (RMAS) SAP July 2017– Sept 2018
Performed research and analysis on processes, applications, systems and data to identify functional requirements for application system design
The Raw Material Aggregation System (RMAS) SAP Project support software development life cycle tasks.
Consulted with customers to clarify and refine requirements. Interprets and translates requirements into functional specifications
Developed and executed tests to validate system functionality against specifications
Developed and executed test plans and procedures to verify that the solution meets the requirements. Identifies and dispositions defects as required
Assisted in the development and execution of implementation plans
Analyzed user issues and requests in assigned areas of responsibility by documenting, validating, researching potential solutions and dispositioning the service requests for resolution
Interacted frequently with inter-organizational personnel and external customers
Participated in the preparation and maintenance of documentation for assigned area of responsibility
Boeing Corp –
Sept 2016–July 2017
Operational Command Center IT Analyst
Tier two support for Operational Command Center issues (System access request, Data Transports and system interfaces)
Troubleshooted, identified and the tracking of SAP/Solman ticketing requests.
Analyzed current SAP COE Operational Command Center processes, tools, systems, and made recommendations for development, improvement or simplification. Acts as a subject matter expert in cross functional teams to provide recommendations on new initiatives or projects.
Provided user training for ITSM ticketing tool.
Documented Operational Command Center business processes and identify improvements.
Completed UAT testing (Basis admin roles)
Gathered business requirements for system upgrades
Completed Process/System Process flow charts
Developed recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
TekSystems, Inc. - Symetra
April 2016–August 2016
SR Business Analyst
Responsible for all Electronic Order Entry platform enhancements. Collected business requirements and completed UAT testing.
Met with Business partners on a regular basis to understand upcoming projects and enhancements.
Worked with Business partners to understand their business processes and the systems impacted by the processes.
Documented business process and works with the business to identify process improvements.
Talent Burst, Inc. – Starbuck’s Corp
Oct. 2015 – Feb. 2016.
SAP HR Business Analyst III
Point of contact for all users on Kronos system issues or problems. Supporting Kronos email Inbox and ticketing process
Responsible for all Kronos Applicant Tracking Systems enhancements. Collected business requirements and completing ALL Kronos ATS UAT testing.
Completed Kronos system upgrades in the test environment and Production validation.
Troubleshooted, identified and tracking Kronos software and hardware issues to ensure resolution and keep systems operational.
Analyzed current Kronos processes, tools, system or database and making recommendations for development, improvement or simplification. Acts as a subject matter expert in cross functional teams to provide recommendations on new initiatives or projects.
Documented Kronos business processes and worked with the business to identify process improvements.
Developed recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
Participates with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance. Maintains the integrity and the functionality of business unit systems by performing system and database maintenance.
Provided Documents and communicated problem resolution.
Conducts Kronos requirements sessions with the business, along with the requirements review sessions.
Coordinated and facilitated UAT with the business and helps to create test cases Assists project team and team lead in strategic meetings and follow up with meeting notes.
F5 Networks, Inc.
Sept 2014 – Oct. 2015
Salesforce Business Analyst III
Met with Business partners on a regular basis to understand upcoming projects and enhancements.
Worked with Business partners to understand their business processes and the systems impacted by the processes.
Documented business process and works with the business to identify process improvements.
Met weekly with assigned business unites to discuss New It Project request and priorities.
Managed the work request process for upcoming projects
Worked with the business to elicit and document business requirements and use cases necessary.
Harvey Nash/T-Mobile
May 2014 – Aug. 2014
Supply Chain Business Analyst
Reviewed, analyzed, and evaluated Supply Chain business systems and user needs. Documents requirements, defines scope and objectives, and tracking project activities within project timelines.
Responsibilities Include:
Gathering all Supply Chain project information: schedules, data requests, assignments, tasks, and project meetings.
Provided support to master data creation and maintenance in SAP
Worked with project team to understand and assist with tracking all work, task and project assignments.
Worked with Project Manager, assist in developing a comprehensive workflow process for project
Monitored and modify project schedule as assigned
Maintained document control, database management, tracked project activities and team communication
Assisted project team and team lead in strategic meetings and follow up with meeting notes.
Scheduled projects follow up meetings as needed
Developed and publishes communications to project shareholders
Developed and review project status and reports
Nordstrom’s Corp. IT
Dec. 2012 – May 2014
Supply Chain Program Manager /Sr. Business Analyst
Led SME (Subject Matter Expert) Completely understands the business and key external market drivers that have an impact on the business
Worked with Product Business owners to complete Book of Work log, prioritize project list of work to be completed for the year.
Utilized Agile Project Management Software Methodology to deliver projects (Sprint releases every 3-4 weeks, participated in daily Kanban, created user stories and loaded them into JIRA)
Fully understood all operations and processes including sourcing, logistics, manufacturing, bill and collect, WEB and internal order fulfillment.
Completed knowledge of Project Management theory, concepts and principles (e.g. theory of constraints, critical path methodology, and project risk management. Determined and developed process improvement opportunities
Trained, supported, and mentored business analysts on the team
Nordstrom’s (contract/Volt Consulting)
Sept. 2012 - December 2012
Sr. Business Analyst
Responsible for supporting the Oracle HR Production Payroll Systems
Analyzed department initiatives for feasibility and implementation. Types of analysis included business, system, data, workflow, integration, feasibility, project prioritization, reports and process improvement.
Worked with HR Systems including TALEO, Applicant Tracking, Performance Management, and Benefits
Aim Consulting, Bellevue, WA
April 2012 - June 2012
Sr. H.R. Business Analyst
Responsible for supporting the current Recruiting application process and E-Learning application tool, documenting pain points and gathering business requirements for long term sustainable solution
The Seattle Times, Seattle, WA
February 2011 - April 2012
Sr. Business Analyst
Provided information technology services to the customers of the departmental IT's
Information technology services include analyzing business, system and data components, and defining requirements for system development, performing application development, providing customer support, testing systems and coordinating complex projects or tasks
Exhibited a mastery of existing systems, business functions and new technologies
Utilized Agile Methodology for project releases
T-Mobile, Bellevue, WA
July 2010 - September 2010
Sr. H.R. Business Analyst
Held responsibility for supporting the current New Employee Orientation process and E-Learning application tool, documenting pain points and gathering business requirements for long term sustainable solution
Partnered with the business to review, analyze and evaluate business systems and user needs
Streamlined existing processes and worked with the business/customer to document as is processes and created "To Be process
Wal-Mart Corp, Bentonville, AR
January 2009 - March 2010
SAP FI Operations/Development Manager
Held responsibility for FLASH sales reporting and SAP/BI application development/support
Managed mainframe/COBAL, UNIX/C, SAP/ABAP AND .NET application development and support
Directed Essbase server development as well as delivery for Brazil and Chile integration
Led seven company associates and two contractors
Participated in the Change Management review board and process improvement. Provided updated process training to users.
Microsoft Corp, Redmond, WA
November 2007 - December 2008
Program Manager, SAP Global Trade Serves
Held responsibility for systems solutions analysis, problem management and automation. Collaborated with trade compliance SMEs to drive compliance and training
Managed SAP GTS functions - Denied-Party List screening program and associated vendors
Worked closely with solution delivery groups to perform gap analysis to ensure consistency
between user requirements and implementation
T-Mobile, Bellevue, WA
August 2006 - July 2007
SAP/HR, FI Application Business Analyst
Provided Help Desk Support for SAP HR Payroll process issues and data analysis via Remedy ticketing system
Provided business process and system integration expertise to Supply Chain/Business operations business area
Processed user requests for data transfer between SAP and additional applications by running interface programs, identifying and troubleshooting interface issues
Served as liaison between business operations and technical SAP group
Participated in the daily Change Management Process review.
EDUCATION/CERTIFICATIONS:
1979-1986, Attended Santa Rosa Junior College, Santa Rosa, CA
PROFESSIONAL DEVELOPMENT:
2021 One Boeing Production Systems Training
2014 PROGRAM --UNDERSTANDING PROJECT MANAGEMENT REGION
2014 Introduction to Agile
2013 Time Management
2013, Conflict Resolution
2009, LIT Management Emersion
2009, SAP/ABAP Training Course
2006, SAP HR050 Processes in HMN Training
2004, SAP R/3 Online Learning December
2003, Introduction to SQL: Sybase
2002, Management Workshop for New Supervisors
2002, Communicating With Diplomacy and Tact
2002, the Four Roles of a Leader
2001, Supervisory Skills for the New Manager
2001, Total Time Management
2000, How to Motivate, Manage and Lead a Team
EDUCATION/CERTIFICATIONS:
Santa Rosa Junior College, Santa Rosa, CA 1979-1986 with emphasis in general studies.
2017, SAP Warehouse Management Training
2016, Enterprise Resource Planning Project ERPSim
2009, SAP/ABAP Training Course
2006, SAP HR050 Processes in HMN Training
2004, SAP R/3 Online Learning December
Community Service:
Volunteer Head Coach of youth girls’ basketball teams.
Volunteered as Head Coach of youth Boys’ Football teams.
Volunteered as Head Coach of youth Boys’ Little league Baseball teams.
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