Customer Service Office Manager

Tracie Whittemore

Pueblo, CO

Dedicated and friendly manager with 24 years of experience in managing daily operations, customer service, and inventory management. Proven track record in creating a positive work environment, fostering strong relationships with clients, and ensuring a high standard of functionality. Skilled in store management, supervising staff, and website management. Proficient in customer service, troubleshooting, and office management.

Work Experience

Art Teacher

Conquering the art of paint pouring-Colorado Springs, CO November 2019 to Present

• Implemented classroom management strategies that created a positive and inclusive environment for all students

• Adapted teaching methods to accommodate diverse learning styles and special needs students, ensuring equal access to art education

• Managed art supplies inventory within budget constraints while ensuring availability of necessary materials for lessons

• Fostered a safe space where students felt comfortable taking risks and expressing themselves through art

Airbnb Host

Airbnb-Colorado Springs, CO

November 2017 to Present

• Managed daily operations and maintenance of Airbnb rooms, ensuring a high standard of cleanliness and functionality

• Responded promptly to guests inquiries or concerns regarding repairs or other issues related to their living environment

• Created and maintained a positive work environment through effective communication

• Resolved customer complaints or concerns promptly and effectively, striving to exceed guest expectations at all times

• Responsible for keeping the guests rooms and living space clean and clutter free. Office Manager

Cloth Diaper Market-Colorado Springs, CO

June 2007 to September 2016

Store Manager, Natural Baby Store

Managed Inventory: Oversaw and maintained inventory levels, ensuring optimal stock availability. Supervised Staff: Led a team of three employees, providing guidance and support to ensure smooth store operations.

Procurement: Handled all ordering processes, coordinating with suppliers to meet store needs. Website Management: Managed the store’s website, including updates and customer interactions. Customer Service: Assisted out-of-town customers with inquiries and managed shipping logistics. Troubleshooting: Helped customers troubleshoot any diapering problems, providing expert advice and solutions.

Customer Service Skills: Demonstrated strong customer service skills, ensuring a positive shopping experience for all customers.

Nanny

Rhodes Household-Colorado Springs, CO

March 1999 to September 2007

• Provided attentive and nurturing care for children, ensuring their safety and well-being at all times

• Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings

• Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones

• Maintained a clean and organized living space for the children by tidying up toys, preparing meals/ snacks, and completing light housekeeping tasks

• Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence

• Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, playdates, appointments, etc

• Ensured adherence to dietary restrictions or special needs of children by carefully following instructions from parents/guardians

• Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities

• Promoted physical activity through outdoor playtime/exercise routines to enhance gross motor skills development

• Encouraged creativity through storytelling sessions/imaginative play that stimulated cognitive growth in young minds

Education

High school diploma

Salida High School - Salida, CO

August 1995 to June 1996

Skills

• Office Management

• Store Management Experience

• Payroll

• Bookkeeping

• Supervising Experience

• Customer service

• Nannying

Certifications and Licenses

First Aid Certification

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