Customer Service General Manager

Tonya Hale

803-***-**** ********@*****.*** **** Glarentza Street, Myrtle Beach, SC 29572

Professional Summary

Friendly professional with terrific engagement, interpersonal skills, and years of management/leadership experience.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

Leadership Time Management Strong communication Hospitality/ Guest engagement Prioritizing Proactive P & L Microsoft Office Inventory/Ordering

Critical/Analytic Thinking Team Building Daily sales/Safe accountability

Experience

Assistant Manager July 2023 – July 2024 Carolina Ale House, Myrtle Beach, SC

Daily sales report, daily deposit, safe/register accountability

Hospitality, Guest relations, problem resolution

Inventory, ordering

P & L, setting goals for increase business

Implementation of protocols/job descriptions

Hiring/training staff

Team Building with Staff

Manage daily flow of restaurant-high volume/large parties

Scheduling Live Entertainment

Catering/Banquet events

General Manager June 2022 – June 2023 Collected Group, Myrtle Beach, SC

Float between 3 Restaurants as a general manager

Daily sales report, daily deposit, safe/register accountability

Guest relations, problem resolution

Inventory, ordering

Implementation of protocols/job descriptions

Hiring/training staff

Manage daily flow of restaurant

FOH Manager August 2021 - April 2022 Liberty Tap Room, Myrtle Beach, SC

Daily Sales Report, daily cash deposit, safe/register accountability.

Guest relations through table checks, problem resolution.

Expo insure food goes out timely, presentable, and correct temperature

Kept flow of restaurant going through communication with kitchen and host.

Staffing, floor chart

Ensure staff is following policy and assistance when needed.

Inventory

Hiring/Training of new staff

Opening/Closing duties .

Manager/Bartender/Server August 2019 - August 2021 Michaels Rock Hill Grill, Rock Hill, SC

Delivered food and beverages promptly to customers.

Kept food service and preparation areas clean and neat.

Coordinated table assignments and arranged tables for groups.

Trained new servers in company policies, guest service standards, and best practices.

Enhanced team efficiency with well-stocked stations and efficient side work.

Supported team consistently, helping with hostess, food delivery and bussing needs.

Increased bill totals by suggesting drinks, desserts and other add-on purchases.

Server February 2017 - September 2019 Texas Roadhouse, Rock Hill, SC

Delivered food and beverages promptly to customers.

Entered orders into computer system to coordinate with kitchen staff.

Trained new servers in company policies, guest service standards, and best practices.

Kept food service and preparation areas clean and neat.

Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables. Enhanced team efficiency with well-stocked stations and efficient side work.

Satisfied customers with fast, friendly and knowledgeable support.

Supported team consistently, helping with hostess, food delivery and bussing needs.

Bartender/Manager May 2016 - December 2017 Sandbar Grille, Rock Hill, SC

Set up and maintained appropriate stock levels for bar.

Balanced efficiency with exceptional service to manage guests in high-volume environment.

Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.

Secured liquor before, during, and at end of shift to reduce theft or loss.

Operated POS systems and managed bar tabs to track revenue.

Greeted guests to provide warm welcome and promote good customer service.

Emergency Room Registered Nurse October 2007 - April 2016 Atrium Healthcare, Charlotte, NC

Managed care delivery and effectively allocated resources with proper patient triage.

Maintained optimal patient status with rapid assessment and treatment of critical concerns.

Assessed people of vastly different backgrounds and socioeconomic levels, using personalized approaches to understand and meet needs.

Precept new staff and students, imparting knowledge of clinical procedures and patient care standards. Enhanced short- and long-term outcomes by educating patients and families on medical concerns and care requirements.

Kept proficient on emergency response procedures as key member of code, stroke, and rapid response teams. Coordinated top-notch care for acute and chronic concerns based on established nursing practice standards, closely collaborating with interdisciplinary team to manage complex conditions.

Handled needs of multiple patients by delegating assignments and monitoring work of assistants. Administered life-saving measures to stabilize ill and injured patients.

Advocated for patient needs to facilitate care in emergency situations.

Triaged patients to determine severity of concerns and prioritize care.

Observed and interpreted patient symptoms to communicate to physician.

Explained patient condition to family members to foster supportive and compassionate environment. Monitored, documented, and communicated changes in vital signs to stay current on patient condition. Assisted physicians with procedures to implement care.

Streamlined throughput to decrease time between admissions and room placement.

Education

BSN - USC-Spartanburg, Spartanburg, SC June 2010 Associate Degree in Nursing - Central NM Community College, Albuquerque, NM May 2004

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