Customer Service Inventory Control
Resume:
Penny Schneider
Willow Street
Fairmont,
Mn
.
56031
Cell:
E-Mail: ***************@*****.***
Professional Summary
OBJECTIVE:
To
obtain a position
where
I
can
utilize
my
skills
and
experience in
the
reta
il
management field to contribute
to
the
profitability of
the
organization.
Skills
Exceptional interpersonal
communication
Excellent time management skills
Adherence
to
high
customer service
standards
Effective problem solver
Effective
workflow
management
Skilled trainer
Inventory control
Work
History
May 2018
to
May
2020
WalMart,
Fairmont.MN
Support Manager
Responsible for providing quality
service
for
the
store
and
customers
Provide training
to
new
associates .
Work
in
partnership
with
the
management
team
on
strategic planning
June
2017
to
November
2017
Dollar
General
Winnebago,
MN
Assistant
Store
Manager
Counted
cash
drawers
and
made
bank
deposits.
Managed
staff of 6
sales
associates
,
managers.
Assigned
employees
to
specific duties
to
best
meet
the
needs
of
the
store.
Instructed staff
on
appropriately
handling
difficult
and
complicated
sales.
Examined merchandise to verify that it was correctly priced and displayed. Generated repeat business through exceptional customer service. May
2013 to June 2017
Juba's Supervalu Blue Earth, MN
Shift Manager
Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Solved unresolved customer issues.
Assumed ownership over team productivity and managed workflow to meet or
exceed quality
service
goals.
Trained staff on operating procedures and company services. May
2012 to April 2013
Premiere Video Fairmont, MN
Asst. Manager
Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff.
Unpack products received by store.
Perfonn all opening and closing procedures.
Maintain
a professional and friendly environment with customers and staff. May
2011 to July 2012
Wal
Mart
Fainnont, Minnesota
Sales Associate
Unpack products
received
by store.
Use barcode scanning equipment to record
incoming
stock,
verify
pricing
and
maintain
computerized stock
inventory.
Assist
in
display
of
merchandise.
Backup
cashier
when needed.
August 2009 to October 2009
Kiwik
Trip Blue Earth, Minnesota
Co-Worker
Greet
customers
Authorize gasoline
Make
coffee for the coffee bar
stock
shelves
Ring
up
customers purchases.
December 2009 to March
2011
Dollar Tree Albert Lea, Minnesota
Assistant Manager
Assist with all store functions including scheduling, ordering, freight processing and all day- to - day
store activities.
Perform all opening and closing procedures.
Protects and secures all company assets.
Including store cash.
Adheres to all policies and procedures including safety guidelines. Provide leadership and direction to associates as appropriate to include utilization of daily planner and
Index cards.
Maintain a professional and friendly environment with customers and staff. Maintain sales floor to company standards.
Assist with evaluations, recruiting, hiring, training, motivating and counseling associates. Processing
of
all required reports, documents and memos.
July 2006 to December 2006
Alaska Water Systems Anchorage, Alaska
Customer Service Manager
Greet customers and discuss type, quality and quantity of
merchandise or services sought for
purchase, rental or lease.
Advise customers on use and care
of
merchandise, and provide advice concerning specialized products
or
services.
Estimate
or
quote prices, credit terms, trade-in allowances, warranties and
delivery dates.
Prepare merchandise for purchase, rental or lease. Prepare sales, rental or leasing contracts and accept cash, checks, credit card
or automatic
debit payment.
Assist in display
of
merchandise.
Maintain sales records for inventory control.
Operate computerized inventory record keeping and re-ordering systems. May
conduct sales transactions through Internet-based electronic commerce. September 2004 to July 2006
Assistant Operations Manager
Value Village, Anchorage, Alaska
Managing and directing the day-to-day functions
of
the sales floor.
Monitoring the flow
of
customers and providing fast efficient service.
Overseeing the maintenance
of
the sales floor, dressing rooms, rest rooms, entrance and
-
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