Customer Service Data Entry
Resume:
RYAN AMLAKATEF
Area Manager
Turlock, CA *****
*************@*****.***
SUMMARY
Experienced operation area manager with a strong record of leading high-performance teams in packaging and order fulfillment and leading team of 30 associates over at the Inbound side. Proficient in training, translating, and implementing efficiency-enhancing technologies to drive operational excellence.
EDUCATION
●University of Phoenix-bachelor’s degree in public administration- (Expected April 2025)
●Modesto Community College, Modesto, CA- 2021
●John H. Pitman High School (2006)
SKILLS
●Leadership and Team Management
●Process Optimization
●Bilingual in Farsi and Assyrian
●Customer Service
●Data Entry and Typing (60+ WPM)
●Microsoft Office Suite (Excel, Word, PowerPoint, Access, Publisher)
●Problem Solving
●Time Management
EXPERIENCE
Amazon, Patterson, CA - Production Supervisor
2017 - PRESENT
●Lead a high-performing team as a Process Assistant, demonstrating expertise in packaging, order fulfillment, and employee training.
●Pioneer the operation of Kiva Technologies on the Kiva floor, enhancing efficiency in order processing.
●Successfully supervise and position employees across workstations to ensure timely order fulfillment in the absence of a manager.
●Play a pivotal role in training and translating for new hires, fostering a supportive and inclusive work environment.
●Achieve the ability to pack 75 items per hour and adeptly managed XL items, high-velocity packages, and trailer loading.
●Assume responsibility for training, safety, quality, inventory, and overall management of department policies and procedures.
Home Depot, Turlock, CA - Associate
2015 - 2016
●Provided exceptional customer service, operated the cashier station, and processed transactions efficiently.
●Maintained the organization and cleanliness of store aisles, stocked shelves, and prepared online orders for customers.
●Proactively informed customers about products and services, contributing to a positive shopping experience.
Safeway, Turlock, CA- Clerk
2012 - 2013
●Demonstrated exceptional customer service as a courtesy clerk, assisting customers with their groceries and maintaining satisfaction.
●Collected shopping carts, bagged groceries, and ensured a clean and organized store environment.
●Displayed strong typing skills of over 60 words per minute and efficiently managed data entry tasks.
●Facilitated communication by fluently speaking Assyrian, Farsi, and English.
Additional Information
●Experienced in translating and training for new hires, fostering an inclusive work environment.
●Proficient in using Kiva Technologies for enhanced order processing efficiency.
●Track record of assuming leadership responsibilities and effectively managing teams in the absence of a manager.
●Dedicated to maintaining safety standards, quality, and continuous improvement.
●Able to travel up to 25% as needed.
●Obtaining current California Guard card
●Working on implementing new projects within operation
Achievements:
●Maintain 100% Compliance: Enforce safety, health, quality policies, fostering industry-aligned work environment.
●Policy Expertise: Seamlessly executed established procedures, ensuring operational efficiency.
●Decisive Leadership: Guided hiring, promotions, fostering equitable, productive work culture.
●Quality Champion: Spearheaded issue resolution, reducing defects in production.
●Documentation Efficiency: Streamlined compliance and improvement reporting.
●Effective Meeting Facilitator: Cultivated collaboration and efficiency among team members.
●Optimal Staffing: Minimized downtime, maximized efficiency through smart assignments.
●Positive Team Environment: Fostered effective partnerships, productive communication.
●Safety Advocacy: Championed secure workplace, followed protocols.
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