Customer Service Accounts Receivable

Tanika Johnson

Book Keeper - Madison Community School District

Fairview Heights, IL

******.*******.***@*****.***

I have worked in the health field with the autistic. I also work as accounts payable and receivable in

Madison School district. I am also experienced in customer service. WORK EXPERIENCE

Book Keeper

Madison Community School District - Madison, IL -

2015-08 - Present

Resolved Billing accounts, Accounts Receivable and Financial discrepancies and documentation, saving company lost revenue. Processed journal entries, online transfers and payments. Investigated and resolved collections and billing disputes with tact and efficiency, reducing outstanding accounts receivable by 90 % over

1week - month .

Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Researched and resolved collections and billing disputes with tact and efficiency. Community Health Worker

Easter Seals Midwest - St. Louis, MO -

2012-12 - 2015-08

Ensured that clients were given a high level of support and assistance and used active listening skills to better understand their concerns.

Customer Service Associate

JCPenney - Fairview Heights, IL -

2003-11 - 2009-04

Performed in-depth research to answer more complex questions. Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recommended and helped customers select merchandise based on their needs.

Stocked and rotated inventory regularly.

Marked clearance products with updated price tags. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Took special orders in person and over the phone to generate $1000 or more of additional revenue.

Kept the showroom clean and maintained neat, orderly product displays. EDUCATION

Certification

South Akien Technical College

2000

High School Diploma

Lincoln Sr High School - East Saint Louis, IL

1992

education

South Western Illinois College - Belleville, IL

SKILLS

BOOKKEEPING, RECONCILIATION, ACCOUNT RECONCILIATION, AUDITING, WORD ADDITIONAL INFORMATION

SKILLS

I AM SKILLED IN EXCELL, BOOKKEEPING,

NOTE TAKING, HIRING, COMPUTERS,

ACCOUNT RECONCILIATION, AUDITING,

WORD

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