Human Resources Talent Acquisition

Asha McCalla

Ajax L*Z *C* 647-***-**** ****************@*****.***

Professional summary

I am a qualified and experienced Human Resources and Talent Acquisition Practitioner with years of progressive and innovative experience within a wide range of sectors, which consist of Finance & Accounting, Fuel & Energy, Social Care, Shared Services, Media and Retail, which have been a mixture of Private and Public sectors. Skilled at streamlining processes and documentation, my areas of expertise include Recruitment, Talent Development, Learning and Development and Diversity and Inclusion. I have a vast knowledge of regulatory compliance's allowing me to be confident in a wide range of environments in all aspects of the Human Resources profession, I am a highly effective communicator who excels at building relationships at all levels, effectively and professionally, excelling company goals through strategy and prioritisation gained from experience and knowledge. I am a resourceful, adaptable, and consistent person, integrity in my professional and personal life is something I have always pride myself on and in return this has given me all the opportunities I have been presented with.

Work history

Senior business support officer, 07/2024 - Current

London Borough of Tower Hamlets

Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.

Assisted with collecting statistics, data and other management information.

Maintained high standards of accuracy and quality in data entry and recordkeeping.

Organised meetings, took meeting minutes and completed follow-up actions.

Maintained accurate records and documentation for reliable reference.

Built and maintained strong working relationships with colleagues.

Processed incoming and outgoing mail to maintain timely postal services.

Responded proactively to changing demands to provide flexible, reactive business support.

Anticipated and address changes to client requirements accordingly, adapting to new service needs and maintaining service levels across the council

Recruitment Adviser, 09/2023 - 02/2024

Financial Ombudsman Service (Adecco) - London

Partner with business leaders and HRBPs to identify and assess Talent Development needs, align needs with client's global programs and lead efforts to support client's business goals

Ownership of specific Talent Development programs: strategy, stakeholder engagement, design, facilitation, execution, data management and evaluation

Facilitate internal Talent Development programs

This includes virtual webinar style and facilitated conversation sessions

Represent Talent Development on cross-functional Employee Experience (EX) team and D&I programs

Contribute to forums and projects as required for our regional teams

Recommend, source and manage the external preferred supplier list for vendors used

Keep abreast of talent trends and advance thinking around solutions to further develop talent and organisation effectiveness

Develop and maintain relationships with media and recruitment suppliers

Working in partnership with People Partners and People Services Officers advise on attraction and selection methods for recruitment campaigns

Developing innovative recruitment materials and advertising campaigns

Ensure the confidentiality and integrity of the information being accessed

Ensure all adverts are in keeping with employer value proposition

Support long listing and shortlisting for recruitment campaigns and participate in interviewing and selection events as and when required

Develop recruitment and attraction tools and strategies that attract a diverse candidate pool

Establish talent pipelines align with our Equity, Inclusion, and Diversity objectives

Oversee the process for reference and pre-employment screening including being a key contact for the Misconduct Disclosure Scheme

Ensure that the appropriate right to work arrangements are in place for new starters, including arranging sponsorship and act as the key contact for the UK Border Agency

Collate and analyse recruitment information in order to identify patterns and trends and provide management information that helps determine future strategy and specific interventions for managers (e.g

In relation to diversity, advert costs and appropriate advertising media)

Workday management

Resourcing Business Partner, 06/2023 - 09/2023

National Health Service (RTS) - London

Owning the delivery of a Managed Service for this key client, either directly or through the co-ordination of Reed or third tier supplier teams

Partnering with key stakeholders within the client business, taking accountability for high volume recruitment campaigns

Overseeing the delivery of recruitment services according to best practice guidelines and market-leading principles including people planning, attraction strategy design and delivery, response handling, assessment centre design and delivery, pre-employment screening services, recruitment process administration and the delivery of optimised recruitment technologies

Ensuring that activities managed onsite on the client premises are seamlessly integrated with the delivery of outputs from dedicated client teams based offsite at Reed HR Service Centres (who will deliver attraction strategy delivery, response handling and recruitment process administration activities) as well as the clients own retained functions

Delivering all services to clients with expertise, a focus on quality and demonstrating a desire to meet challenging delivery targets

Acting, as necessary, to ensure that consistent service excellence is delivered

Being the first point of contact for the resolution of any issues experienced within the delivery of the Managed Service to the client organisation

MI creation and using Power Bi and client-based systems to generate MI for the client and being able to provide recommendations on improvements

Ensuring the establishment and development of world-class client relationships up to senior management level within Operational teams and the internal Recruitment function

Always demonstrating a clear and up-to-date understanding of the client's business

Collaborating closely with the client to identify business development opportunities for Reed Talent Solutions and the wider Reed Group of Companies

Representing Reed Talent Solutions both internally and externally with the professionalism expected of a market-leading organisation

Assuming responsibility for the delivery of a service that meets established client Service Level Agreements, Key Performance Indicators, and customer satisfaction targets

Provide the business with regular and ad hoc MI regarding specific business areas

Ensure monitoring and tracking of delivery against plan is robust and fit for purpose

Hold regular update meetings with the business where MI will be presented

Adherence to Financial Targets

Ensuring that all activities undertaken in service delivery are in line with contractual and Service Level Agreement requirements

Successfully managing activities to ensure that specific income and profit growth targets are met and where possible, exceeded

Demonstrating commercial acumen at a level expected of a market leader in Managed Service delivery

Ensuring that all opportunities and threats are pre-empted and managed to the benefit of both the client and Reed Talent Solutions

Talent Acquisition Manager, 11/2022 - 04/2023

Mountain Warehouse - Victoria, London

Oversaw job fairs to bring in local talent for long-term and seasonal positions

Plan the recruitment advertising strategy and come up with creative attraction ideas

Created succession plans and promotion paths for staff

Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork

Conducted workforce planning and benchmarking to meet company needs

Engage with Talent Acquisition Advisors and Hiring Managers to understand role requirements, overall expectations, timeframes, candidate pool quality and quantity

Leverage all aspects of sourcing including but not limited to Client ATS, LinkedIn, job board mining, internet sourcing, social networking, employee referrals and networking events

Proactively develop, grow and maintain a network of external prospects to feed into and nurture clients talent pools

Maintain accurate and well-ordered documentation in the applicant tracking system on candidates, hiring manager's interactions and other recruiting activities

Review and action changes to payroll updates on a monthly basis, including sharing information with HR, submitting notifications to the payroll team

Work alongside the HR Business Partner, to coordinate the occupational health referral process, supporting managers to produce comprehensive referral documents, reviewing, and implementing recommendations and following up with staff and manager as required

Take part in projects to support the development of corporate policies and initiatives

Assessing and evaluating jobs

Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities

Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job and participating in multi-disciplinary cross-department and cross-organisational groups and project teams

HR & Recruitment Specialist, 08/2021 - 04/2022

Breathe Energy Limited (Imtech/Dalkia) - Tottenham Court Road, London

Managing and updating the People HR system (holidays, sickness, new employees, leavers, uploading all necessary documentation, running reports etc.)

Updating training matrix

Organising and enrolling team members onto ELF E-learning courses

Employee equipment management, ensuring that the asset management spreadsheet is up to date

Monthly & ad Hoc HR reporting to Head Office (Imtech)

Assisting with Recruitment activity; uploading external job adverts onto external sites e.g LinkedIn and Indeed; internal portals, eg Parent company (Imtech & EDF), project portals

Managing the Recruitment inbox; liaising with hiring managers/candidates

Screening applicants/ Scheduling Interviews

Ensuring relevant documentation (starter forms, signed contracts, Right to Work checks, expression of wish form, H&S form) are returned and processed

Deliver HR induction training to ensure new hires have all the relevant information and access they need to be effective in their role

Sharing & loading to SharePoint communications from Imtech/EDF

Managing Info & Reporting mailboxes, responding to all incoming emails for the Human Resources department

Business credit card management (uploading all the invoices, receipts)

Human Resources Manager, 01/2020 - 08/2021

Signature Senior Life - Wandsworth, London

On boarding of new starters, DBS compliant, references obtained, registration pins & permits

Producing CareSys reports for hours worked (payroll)

Ad hoc admin duties, filing, personnel files, emailing, ordering uniforms & stationery, issuing contracts & offer letters

Provide inductions for new starters & training programs

Coaching Managers

ART Tool reporting (weekly staff reporting on contracted & agency hours worked)

Support exit interview process

Provide Department Heads with support and first line information and advice in relation to HR issues

Take notes for Department Managers during formal processes

Deal with queries in respect of pay, escalated to Payroll where further investigation is necessary

Ensure all Payroll weekly routines relating to holidays, training and sickness are checked before submission to Support Office

Assist Department Heads with formal letter-writing

Maintained payroll information by calculating, collecting and entering data

Calculated payroll deductions by accurately using Sage and processed payroll to meet preset requirements

Recruitment Specialist, 01/2018 - 01/2020

Financeplus (WPP) - Ealing, London

Screening Applicants via social media platforms such as LinkedIn, Facebook, REED, Total jobs

Interviewing candidates to make sure they are correct for the role and understanding the commitment for the job

Providing employment verification's and preparing files (Contracts, offer letters, terminations, transfer, promotions, salary increases)

Creating job ads, updating existing ads and posting ads for various job boards/agencies

Conducting review meetings (senior management team/ team leaders)

Processing new starter CRB screening and back checks & enhanced screening (Sterling & CRI) Managed the departure process for all staff via redundancy, resignation or retirement- coordinating and carrying out exit interviews

Partnered with the IT department to create a streamlined onboarding process for new hires

Maintaining professionalism and the company's integrity always

Building and maintaining balanced relationships with managers, new employees, internal/external agencies / stakeholders

Processing right to work documents and evidence of identity checks in line with government procedures and timeline

Updating ATS system Earcu

Creating processes in line with company SLA's

HR Associate, 05/2017 - 01/2018

Hinduja Global Solutions - Chiswick, London

New starter inductions

End to end management of recruitment (internal & external)

Processing right to work documents in line with government procedures and time line

Processing employee resignations

Conducting exit interviews

Preparing HR documents (Contracts, offer letters, terminations, transfer, promotions, salary increases)

ITrent HR system (personnel files)

Quarterly review meetings (Managers/team leaders)

Workshops for Senior Management and Team Leaders

Maintaining electronic files and data as well as personnel soft files

Creating reports from management tools such as GIS and Crystal

Consulting through the TUPE processes

Processing Redundancies through consultations and processing calculations

Payroll requests and submissions (Sage)

HR and Payroll Administrator, 11/2016 - 03/2017

Spafax (WPP) - Baker Street, London

Preparing and processing payroll (ADP)

Salary reviews across all departments

Maintaining hard and soft HR folders

Arranging training for all employees

End to end management of recruitment (external and internal)

Creating assessments for interviews

Advance stakeholder management skills

Proactive talent forecast to plan future activity

Creating Purchase Orders

Building sustainable work relationships

Liase with building maintenance on any issues

Travel Booking for senior leadership team

AD hoc PA support when required

Heathrow Airport & London HR Coordinator, 10/2011 - 10/2016

Estee Lauder Companies - Fitzroy, London

Interviewing candidates (group/individual)

Screening online applications through the company portal

Inducting new starters

Creating productivity reports for management

Providing brand training for employees

Organising and preparing employees for Store approvals (Heathrow/ Central London department stores)

Note taking

Processing time sheets for payroll processing (Excel)

Office ad hoc duties (filling, photocopying)

Arranging bookings for employees

Review meetings with employees and management (quarterly/annually)

Processing right to work documents in line with company's processes

Building relationship with Brand managers

Skills

Business administration

Data Entry

Employee management

Public Relations

Account reconciliation

Complaint resolution

Microsoft Office

Inspections and audit

Presentation development

Report writing skills

Mailbox management

Complaints management

HR administration

Caseload management

Administrative support

Education

Master of Science: International Human Resource Management, 09/2021 - 09/2024

University of Bedfordshire - Luton

CIPD 5: Human Resource Management, 01/2020

Hammersmith And West London College - Hammersmith, London

NCFE 2: Air Cabin Crew & First Aid, 01/2011

Greenwich School of Management - Greenwich, London

Pittmans: Secretarial, 01/2005

Kensington and Chelsea College - Ladbroke Grove, London

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