Administrative Assistant Customer Service
Resume:
Damaris Carrillo
****************@*******.***
Accomplished, bilingual Administrative Assistant with experience in general administration, accounting, office management, and customer service for diverse industries including consumer products, healthcare, and commercial property management. Well-organized and performs well in high-pressure, fast-paced environments. A dedicated team player who can take directions from others and achieve results. Able to grasp new concepts and adapt to new environments quickly. Authorized to work in the United States for any employer.
Core competencies include:
● Microsoft Word, Outlook, Excel & PP ● FileMaker Pro and Lotus Notes
● Yardi Voyager ● Word Processing, Proofreading
● EPIC Electronic Medical Health Software ● Medical Terminology, Anatomy, Physiology
● Bilingual (Spanish): Very fluent ● Medical Interpreter and Translator (Spanish)
● Concur Travel Program ● Human Resources Onboarding – I-9
● SARS Student Systems ● Confluence
● Home Care Assistant/Caregiver ● Data Entry Specialty
CONTRACT and PERMANENT WORK EXPERIENCES
Chabot College 7/2022- Present
Administrative Assistant, (Part-time, permanent)
Provide support to the counseling team at El Centro to schedule appointments for academic and financial aid planning. Provide customer support to students, Complete reimbursement and claims forms, schedule, and coordinate meetings.
Help peer students and staff by providing confidential student information. Reserve rooms, help keep track of the budget, order lunches, and ensure the office runs smoothly and efficiently.
Guidewire Software, Inc. (Short-term, Contract position 10/2019 – 3/2020
Provided support to the Alliance Consulting Group by providing partner enablement access to Guidewire customers, coordinating, and planning internal and external meetings, and submitting change requests to update the main website. Cooperated with other staff to carry out plans. Onboarding.
Shapell Properties, San Ramon, CA 12/2018 – 05/2019
Assistant Property Manager (Part-time, contract position)
Provided office assistance to the Community Manager and Leasing Specialist assigned by a temporary agency, Robert Half Account Temps. Coded invoices with appropriate cost centers then submit batches into Yardi Voyager. Created service work orders for residents for maintenance or repair requests. Mailed balance due, credit, and 3-day notices to residents. Provide Customer Service to tenants, vendors., and visitors.
Peralta Community College District, Oakland, CA 4/2018 – 10/2018
Staff Assistant (Part-time position)
Provided administrative support for the Vice Chancellor of Academic Affairs.
Assisted students in understanding their benefits with AC Transit EasyPass.
Provided Customer Service to students regarding their transportation benefits.
Enrolled students into noncredit courses at Peralta Community College.
Processed credit card receipts for reimbursement purposes and submitted requisitions.
Assisted faculty with staff development projects and other campus-wide events.
The Clorox Company, Oakland, CA 5/2017 – 11/2017
Executive Assistant (full-time position)
Provided administrative support for the Treasury Department.
Filed expense reports for VP of Treasury.
Retrieved department budget data from SAP financial system.
Prepared executive meetings and set up audio and visual conference calls.
Reconciled company and executive credit card expenditures.
Reconciled and coded invoices, and processed employee income tax payments.
Sutter Health, Eden Medical Center, Castro Valley, CA 7/2015 – 12/2016
Case Management Assistant (CMA) and Neurology Data Abstractor (full-time, contract)
Provided contractual services to Sutter Health and Eden Medical Center through Aerotek, a
temporary recruiting and staffing agency.
Retrieved medical data from electronic records (EHS-Epic) to enter into the National Hospital Program for the American Heart Association. Provided administrative support to case managers and social workers. Facilitated discharge planning functions including transfers to skilled nursing facilities and arrangement of medical transport, medications, and equipment. Obtained insurance authorization for necessary post-discharge services. Conducted medical interpretation for monolingual Spanish-speaking patients and families, to ensure patients and their families understood medical treatments and could make informed decisions.
Kaiser Permanente, Oakland, CA 5/2015 – 7/2015
Administrative Assistant III, Patient Safety Leapfrog Team (full-time, contract position)
Provided contractual administrative assistant services through APR Consulting temporary staffing agency.
Provided administrative support to the Director of the Leapfrog Hospital Survey for Kaiser, including data entry for survey results, quality assurance measures, and maintenance of the comprehensive electronic filing system for Leapfrog for 3+ months.
The University of California, Berkeley, CA 7/2014 – 7/2015
Program Associate, California Program on Access to Care (CPAC) (full-time position)
Provided administrative and office managerial support to the CPAC staff for a year.
Coordinated public and mental health policy briefings held in the State Legislature.
Cushman & Wakefield, Inc., Oakland, CA 10/2012 – 10/2013
AP Administrative Assistant (full-time short-term opportunity)
Provided administrative support to the General Manager, Property Manager, Director of Marketing, and Financial Accountant on a short-term basis (one full year).
Coded invoices submitted batches and monitored payments in Yardi System.
Tracked expenditures and distributed rent statements to tenants and issued parking permits.
The Clorox Company, Oakland, CA 5/2012 – 8/2012
Proofreader / Copywriter, Translator for Creative Services Department (short-term job)
Supported Project Manager in Creative Services Department with translations of stock-keeping units (SKUs) for product labels from Latin America. This was an assignment via a temp agency.
Kaiser Permanente, San Francisco, CA 12/2011 – 4/2012
Senior Administrative Assistant III (full-time contract position)
Provided contractual administrative services through Rose International temporary agency.
Coordinated in-person and conference call meetings.
Supported Property Manager and Facilities Manager with calendar management.
Facilitated conference room scheduling for the Kaiser San Francisco and French Campus.
Cushman & Wakefield, Inc., San Francisco, CA 8/2001 – 10/2010
Administrative Assistant (full-time, permanent position)
Supported the Corporate Property Manager with all aspects of tenant and facilities services in a Class A office high-rise building (228K square feet) with tenant issues, life safety workshops, and budgetary documentation for close to ten years.
Managed accounting tasks, edited financial documents, coded invoices, and submitted them for payment.
EDUCATION
Bachelor of Arts – Human Development, California State University, East Bay, Hayward, CA
VOLUNTEER EXPERIENCE
Medical Clinic Coordinator, CityTeam International, San Francisco, CA, 5 years (2011 – 2016)
Lay Counselor, 3 Crosses Church, Castro Valley, CA, 3 years
Medical Interpreter (Spanish)
LANGUAGES: English and Spanish (Written, Verbal Advanced)
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