Logistic Operations Specialist Customer Service Supply Chain
Resume:
DAVID SHOE
Hamilton, NC ****0
********@*****.***
Summary
Over 20 years of business experience in purchasing as a buyer, sourcing/inventory analyst, supply chain operations and vendor management analyst, material analyst, market research assistant and
customer service agent
Core Competencies
Inventory and data analyst
Relationship building and leadership
Supply Chain and order management
Buyer / Sourcing
Remote Work
Ecommerce
Project and change management
Excellent written and verbal skills
Strict attention to every detail
Purchasing
Career
Unilever Englewood Cliffs, NJ Feb 2023-Oct 2023
Logistics Operations Specialist
Responsible for execution of the distribution requirements plan by creating Stock Transfer Orders to move inventory internal to the Unilever network
Worked cross functionally through SAP with the Supply Planning team to review the distribution plan, the Transportation and Warehousing teams to ensure adequate capacity to deploy and receive stock at seven sites
Strong attention to detail to prioritize the highest need items in the network to support expected customer service levels
Trained offsite warehouse personnel to use SAP with Unilever SOP
Evaluated Key Performance Indicators of On Time deployment, Truckload Utilization, Accuracy of Stock Transfers, and delivering cost savings
Analyzed data to drive to root cause for deviations, and implement continuous improvement activities that drive business improvements and remove non-value-added activities
Processed quotes to ensure objectives were met in inventory for each assigned warehouse
Drove sales team to meet quotes to maximize on hand inventory and avoid obsolete items
Accuflex Greenville, NC May 2022– Sep 2022
Operations Analyst - Contract
Provided quotes and estimates and managed workflow of plant
Managed accurate status of SKU specifications and packaging components
Shipped multiple printed items to customers
Efficiently reduced information flow by directing tasks internally and externally
DS Wordsmith Emerald Isle, NC Jan- 2014-Jun 2023
Buyer / Editor – Part Time
Review documents for content, standards of procedure
Provide research and analysis of company projects
S&P Data
Customer Service Agent Cleveland, OH Mar-Sep 2021
Remote work for Sprint/T-Mobile Retention team using Citrix, CST, Genesys
Answer calls, sales of phone plans
Customer service through audio headset
Resolve customer issues using Ariba/ SAP
Assisting customers with enquiries
Using Ecommerce to sell and make payments towards phones and phone plans
Summerwinds Indian Beach, NC May 2013 Sep 2018
Services / Sports Complex Assistant
Manage and oversee the day-to-day operations of the complex
Performed customer service, purchasing and office management
Inventory management, order management
Dealing with owners
Scheduling, tracking and processing orders
Merck Charlotte, NC Aug 2010 Feb 2011
Buyer / Sourcing Analyst - Contract
Through SAP and Ariba responsible for sourcing Market Research and Plant and Maintenance products by streamlining vendor approvals and resolving issues within the PtP structure while implementing compliance of corporate policies and procedures
Produced Point of Sale reports of usage and stock requirements for warehousing and management
Requested quotes and negotiated with suppliers for best prices, terms and service agreement options
Order processing, order consolidation, order allocation management, customer communications and collaboration in order to provide Ecommerce solutions
IDG Charlotte, NC Feb 2004 Jun 2008
Purchasing / Inventory and Data Analyst
Used INFOR software to analyze over 16,000 vendor records and 750,000 item records of material and data through multiple product lines in 10 United States and China warehouses resulting in minimal obsolete and excessive inventory
Point of Sale contact of inventory reports to Marketing for promotional sales forecasts and recommendations of service level objectives
Analysis of requested quotes from vendors and price proposals that aided in strategic development of sales through ERP/MRP analysis
Managed the order life cycle of products from beginning to end insuring pricing accuracy, terms, lead times, pack requirements and inventory availability
Worked with customer service, accounting and purchasing to analyze, evaluate and offer key service metrics for accuracy
Order management experience involved tracking orders and trouble shoot service level discrepancies
Education
High Point University, High Point, N.C.; BS - Business Administration and Economics
SAP, Ariba, ERP, MRP, EZ Req, Legacy, UNIX, CITRIX, CST, ICARE, Java, INFOR, Genesys, Microsoft OFFICE (Word, Excel, PowerPoint), IBM 3090 and AS400. Computer programming experience in Basic, Focus and FORTRAN. Installation, testing and repair of computer hardware and software.
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