Customer Service Representative
Resume:
Jessica Ballard ** Boles Ave
Wentzville, MO *****
************@*****.***
EXPERIENCE
Finli Inc, California(remote) — Customer Support Specialist November 2022- April 2023
● Emailed Merchants daily when Clients paid their open bill
● Adjusted data information for Client refunds through Hubspot for Merchants and processed refunds
● Created invoices to bill Pro Merchants for Finli Inc Services
● Processed Payments made to Merchants from Clients
● Using the main Admin Portal, update payment status and bill due dates
● Issued invoices for Merchant to their clients
● Emailed Merchants of Clients Pending Payments and Rejected Payments
● Canceled Pending Review Invoices accordingly; based on client comments on invoice
● Through AdHoc, Added late fees to the correct Merchant Clients invoice
● Resent adjusted Invoice to Client
● Quarterly, created multiple invoices for Merchant and added new clients accordingly and proficiently
Total Clean With Care By Jess L.L.C, Shawnee, OK — Owner
& Operator
February 2022- April 2022
● Established a cleaning company from the ground up, planning and managing all aspects of the business including sales, business development, and marketing
● Transportation to clients homes with accurate estimates, scheduling appointments, and building on-going strong relationships
● Used time management and efficient cleaning methods to meet deadlines
● Ordered and stocked cleaning supplies and equipment based on current workload and upcoming jobs
Computer skills
Intuit Quickbooks
Microsoft Word
Excel
Powerpoint
AWARDS
Employee of the month at
Merry Maids
Position Promotion at Merry
Maids in less than two
months
LANGUAGES
English
National Cart Co., St. Charles, MO— Receptionist
September 2021- December 2021
● Managed the day-to-day support of clients such as confirming appointments, check-in, filing all documents, and logbooks to comply with security initiatives
● Responsible for answering all income calls and emails in a prompt, efficient, and professional manner
● Restocked supplies and placed purchase orders to maintain adequate stock levels
● Delivered all business correspondence to specific departments and staff members
● Greeted incoming clients with excellent customer service and provided friendly, knowledgeable assistance
● Provided accurate and up-to-date information on all daily sales in a centralized worksheet
● Reconciliation of payments through cash receipts, credit card transactions, and transcribed invoice through SPS Commerce as well as invoice systems such as IQMS, Ariba, SPS Commerce, and Coupa
● Prepared clients important documentation such as Order Acknowledgments, Bill of Landings, and Credit Reference Request Forms
Merry Maids of St. Charles, St. Charles, MO — Cleaning Tech
& Crew Trainer
March 2021- September 2021
● Handled equipment, chemicals and materials properly with precaution following strict safety procedures
● Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
● Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
● Used organic-based chemicals to disinfect floors, counters and furniture. Performed daily facility checklists for cleaning floors, wiping down glass entryways, collecting/dispose of trash and waste to the collection areas
EDUCATION
SouthMoore High School- Okc, OK- High School Diploma Graduated May 2010
.
St. Charles Community College-Cottleville, MO -Accounting Certificate
Expected in December 2024
Interest
Travel
Photography
Sports
Fall Shopping Festivals
Contact this candidate